[Skip to main content](#vessel-content) # Images not appearing ## - **[billraydrums](/forum/user/1266-billraydrums "View billraydrums's Profile")** - [![billraydrums's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1266-billraydrums "View billraydrums's Profile") Topic Author - [ Offline](/forum/user/1266-billraydrums) Less More - Posts: 4 - Thank you received: 0 - - 8 years 5 months ago [\#293204](#293204) by [billraydrums](/forum/user/1266-billraydrums "View billraydrums's Profile") *[Images not appearing](/forum/32-content-creation/894820-images-not-appearing#293204 "-- url of the page with the problem -- : billray.me/shop/product/p3-23-18-127bpm.html -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 -- PHP version -- : 5.6.31 -- Browser(s) name and version -- : Chrome 66.0.3359.158 -- Error-message(debug-mod must be tuned on) -- : 404 error on image link; image is in folder and perms are 644, also CHOWN is set properly. So I uploaded the "default product image" and when the image was uploading, a preview was there but upon the upload completing, the image is broken. I can see it in the folder and it won't appear. I have the CHOWN and CHMOD settings correct. This is weird.")* was created by *[billraydrums](/forum/user/1266-billraydrums "View billraydrums's Profile")* -- url of the page with the problem -- : [ billray.me/shop/product/p3-23-18-127bpm.html](https://billray.me/shop/product/p3-23-18-127bpm.html) -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 -- PHP version -- : 5.6.31 -- Browser(s) name and version -- : Chrome 66.0.3359.158 -- Error-message(debug-mod must be tuned on) -- : 404 error on image link; image is in folder and perms are 644, also CHOWN is set properly. So I uploaded the "default product image" and when the image was uploading, a preview was there but upon the upload completing, the image is broken. I can see it in the folder and it won't appear. I have the CHOWN and CHMOD settings correct. This is weird. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODk0ODIwLWltYWdlcy1ub3QtYXBwZWFyaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 8 years 5 months ago [\#293269](#293269) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Images not appearing](/forum/32-content-creation/894820-images-not-appearing#293269 "-- url of the page with the problem -- : billray.me/shop/product/p3-23-18-127bpm.html -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 -- PHP version -- : 5.6.31 -- Browser(s) name and version -- : Chrome 66.0.3359.158 -- Error-message(debug-mod must be tuned on) -- : 404 error on image link; image is in folder and perms are 644, also CHOWN is set properly. So I uploaded the "default product image" and when the image was uploading, a preview was there but upon the upload completing, the image is broken. I can see it in the folder and it won't appear. I have the CHOWN and CHMOD settings correct. This is weird.")* Hi, Did you click on the save button of the HikaShop configuration after uploading the new image ? For some reason, it seems that the sytem is looking for the image in media/com_hikashop/upload/safe How did you configure the upload path and upload secure path settings of the HikaShop configuration ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODk0ODIwLWltYWdlcy1ub3QtYXBwZWFyaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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