[Skip to main content](#vessel-content) # strange visualisation after upgrade ## - **[nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile")** - [![nbstudio's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36210-nbstudio "View nbstudio's Profile") Topic Author - [ Offline](/forum/user/36210-nbstudio) Less More - Posts: 40 - Thank you received: 0 - - 8 years 3 months ago [\#295031](#295031) by [nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile") *[strange visualisation after upgrade](/forum/32-content-creation/895200-strange-visualisation-after-upgrade#295031 "-- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.8.10 hello after having upgraded to the latest version, the list of products which was a regular grid has become unbalanced as in the images attached. as you can see there are voids and some items are alone on the right help please")* was created by *[nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile")* -- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.8.10 hello after having upgraded to the latest version, the list of products which was a regular grid has become unbalanced as in the images attached. as you can see there are voids and some items are alone on the right help please [ ![Senzanome-1_2018-07-08.jpg](/forum/attachment/44124) ](/forum/attachment/44124 "...2018-07-08.jpg") [ ![Senzanome-2.jpg](/forum/attachment/44125) ](/forum/attachment/44125 "Senzanome-2.jpg") - [ ![Senzanome-1_2018-07-08.jpg](/forum/attachment/44124) ](/forum/attachment/44124 "...2018-07-08.jpg") [ ](/forum/attachment/44124?download=1 "...2018-07-08.jpg") - [ ![Senzanome-2.jpg](/forum/attachment/44125) ](/forum/attachment/44125 "Senzanome-2.jpg") [ ](/forum/attachment/44125?download=1 "Senzanome-2.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODk1MjAwLXN0cmFuZ2UtdmlzdWFsaXNhdGlvbi1hZnRlci11cGdyYWRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 8 years 3 months ago - 8 years 3 months ago [\#295043](#295043) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[strange visualisation after upgrade](/forum/32-content-creation/895200-strange-visualisation-after-upgrade#295043 "-- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.8.10 hello after having upgraded to the latest version, the list of products which was a regular grid has become unbalanced as in the images attached. as you can see there are voids and some items are alone on the right help please")* Hello, Can you check that you haven't create an **override view** ? More especially, in your **product**/**listing\_list** ? [ ![[img](https://cdn.pbrd.co/images/HtDaEU4.png) ](https://cdn.pbrd.co/images/HtDaEU4.png "[img") I have look your page, and even if you use the HikaShop **3.5.0**, and you continu to have the ***span*** system and the **bootstrap**. My point is to check that you haven't create an override from an old HikaShop listing_list, and as the override is now to old, that can't work. [ ![[img](https://cdn.pbrd.co/images/HtDfNya.png) ](https://cdn.pbrd.co/images/HtDfNya.png "[img") From this : **1°** You remove the override view (and you keep on your side your override code), and process some test to see if that solve your display issue. **2°** You create a **new** override from the current Listing_list (to keep your added feature from your override) Hope this will help you to get the root issue. Regards Last edit: 8 years 3 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODk1MjAwLXN0cmFuZ2UtdmlzdWFsaXNhdGlvbi1hZnRlci11cGdyYWRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile")** - [![nbstudio's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36210-nbstudio "View nbstudio's Profile") Topic Author - [ Offline](/forum/user/36210-nbstudio) Less More - Posts: 40 - Thank you received: 0 - - 8 years 3 months ago [\#295061](#295061) by [nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile") Replied by *[nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile")* on topic *[strange visualisation after upgrade](/forum/32-content-creation/895200-strange-visualisation-after-upgrade#295061 "-- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.8.10 hello after having upgraded to the latest version, the list of products which was a regular grid has become unbalanced as in the images attached. as you can see there are voids and some items are alone on the right help please")* Hi I've tried to delete the listing_list customization relative to the template used (landbox) but it didn't change anything. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODk1MjAwLXN0cmFuZ2UtdmlzdWFsaXNhdGlvbi1hZnRlci11cGdyYWRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 8 years 3 months ago - 8 years 3 months ago [\#295076](#295076) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[strange visualisation after upgrade](/forum/32-content-creation/895200-strange-visualisation-after-upgrade#295076 "-- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.8.10 hello after having upgraded to the latest version, the list of products which was a regular grid has become unbalanced as in the images attached. as you can see there are voids and some items are alone on the right help please")* Hello, Can you try to do test with a **default template** like **Protostar** by example ? More if you have any **Display plugins**, I advice you to disable as well to process your tests. Plus, can you provide in order to check everything your **Item Menu configuration screenshot** (item Id **326**), and more especially the **Product options** tab ? Awaiting news from you. Regards Last edit: 8 years 3 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODk1MjAwLXN0cmFuZ2UtdmlzdWFsaXNhdGlvbi1hZnRlci11cGdyYWRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile")** - [![nbstudio's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36210-nbstudio "View nbstudio's Profile") Topic Author - [ Offline](/forum/user/36210-nbstudio) Less More - Posts: 40 - Thank you received: 0 - - 8 years 3 months ago [\#295116](#295116) by [nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile") Replied by *[nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile")* on topic *[strange visualisation after upgrade](/forum/32-content-creation/895200-strange-visualisation-after-upgrade#295116 "-- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.8.10 hello after having upgraded to the latest version, the list of products which was a regular grid has become unbalanced as in the images attached. as you can see there are voids and some items are alone on the right help please")* Hi I've tested with one of the default template and this is the result. [ ![1.jpg](/forum/attachment/44150) ](/forum/attachment/44150 "1.jpg") Can I ask you to connect to the site and check personally? Please let me know and I will provide you login details to backend - [ ![1.jpg](/forum/attachment/44150) ](/forum/attachment/44150 "1.jpg") [ ](/forum/attachment/44150?download=1 "1.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODk1MjAwLXN0cmFuZ2UtdmlzdWFsaXNhdGlvbi1hZnRlci11cGdyYWRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 8 years 3 months ago - 8 years 3 months ago [\#295120](#295120) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[strange visualisation after upgrade](/forum/32-content-creation/895200-strange-visualisation-after-upgrade#295120 "-- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.8.10 hello after having upgraded to the latest version, the list of products which was a regular grid has become unbalanced as in the images attached. as you can see there are voids and some items are alone on the right help please")* Hello, Ok, can you provide frontend/backend references by using our [ **Contact us**](https://www.hikashop.com/support/contact-us.html) form and don't forget to add an Url link to this topic. Awaiting news from you Regards Last edit: 8 years 3 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODk1MjAwLXN0cmFuZ2UtdmlzdWFsaXNhdGlvbi1hZnRlci11cGdyYWRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile")** - [![nbstudio's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36210-nbstudio "View nbstudio's Profile") Topic Author - [ Offline](/forum/user/36210-nbstudio) Less More - Posts: 40 - Thank you received: 0 - - 8 years 3 months ago [\#295209](#295209) by [nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile") Replied by *[nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile")* on topic *[strange visualisation after upgrade](/forum/32-content-creation/895200-strange-visualisation-after-upgrade#295209 "-- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.8.10 hello after having upgraded to the latest version, the list of products which was a regular grid has become unbalanced as in the images attached. as you can see there are voids and some items are alone on the right help please")* hi details sent Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODk1MjAwLXN0cmFuZ2UtdmlzdWFsaXNhdGlvbi1hZnRlci11cGdyYWRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 8 years 3 months ago - 8 years 3 months ago [\#295215](#295215) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[strange visualisation after upgrade](/forum/32-content-creation/895200-strange-visualisation-after-upgrade#295215 "-- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.8.10 hello after having upgraded to the latest version, the list of products which was a regular grid has become unbalanced as in the images attached. as you can see there are voids and some items are alone on the right help please")* Hello, I just have a look on your website backend : And it appears that you have a **lot of override view** and I don't check if this is true for all views but the **listing\_div** is from the **HikaShop 2.6.1**. [ ![[img](https://cdn.pbrd.co/images/HtXHENf.png) ](https://cdn.pbrd.co/images/HtXHENf.png "[img") There is no surprised that **this leads to issue**, and to be honest I'm even surprised that this isn't worst. I can only advice you, as told previously to **update your override view on your current HikaShop version**, otherwise I'm afraid that other problems will occur... Regards Last edit: 8 years 3 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODk1MjAwLXN0cmFuZ2UtdmlzdWFsaXNhdGlvbi1hZnRlci11cGdyYWRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile")** - [![nbstudio's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36210-nbstudio "View nbstudio's Profile") Topic Author - [ Offline](/forum/user/36210-nbstudio) Less More - Posts: 40 - Thank you received: 0 - - 8 years 3 months ago [\#295282](#295282) by [nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile") Replied by *[nbstudio](/forum/user/36210-nbstudio "View nbstudio's Profile")* on topic *[strange visualisation after upgrade](/forum/32-content-creation/895200-strange-visualisation-after-upgrade#295282 "-- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.8.10 hello after having upgraded to the latest version, the list of products which was a regular grid has become unbalanced as in the images attached. as you can see there are voids and some items are alone on the right help please")* hi thanks for checking so, what do you suggest me to do? I've never gone deep into hukashop customizations, so, in a few lines, can you give me some hints about how to update these php files in order for them to work correctly? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODk1MjAwLXN0cmFuZ2UtdmlzdWFsaXNhdGlvbi1hZnRlci11cGdyYWRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 8 years 3 months ago - 8 years 3 months ago [\#295283](#295283) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[strange visualisation after upgrade](/forum/32-content-creation/895200-strange-visualisation-after-upgrade#295283 "-- HikaShop version -- : 3.5.0 -- Joomla version -- : 3.8.10 hello after having upgraded to the latest version, the list of products which was a regular grid has become unbalanced as in the images attached. as you can see there are voids and some items are alone on the right help please")* Hello, So, if I follow you well you don'y have did theses customizations ? In my mind the most simple way will be to **clone your website**. That will allow you to **remove all customization** and see the difference with the original. Maybe you will see no important differences or only for aesthetic reason. Some can be maybe realize by **only custom Css** like show in [ **this tutorial**](https://www.hikashop.com/support/documentation/272-hikashop-display-by-color.html#custom) Other customization can maybe aim to **modify the HikaShop functioning** or **adding specific features**, this type will be more complex and required **html & php knowledge**. You can learn more about this custom work, [ **here**](https://www.hikashop.com/support/documentation/153-customize-the-display.html#layout) my answer is very general but without knowing what was done and his goal is difficult to be more precise. Knowing what was the aim of this customization to better know how to proceed, and maybe guide you **or** ask for it to one of our [ **partners**](https://www.hikashop.com/home/our-partners.html). Regards Last edit: 8 years 3 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vODk1MjAwLXN0cmFuZ2UtdmlzdWFsaXNhdGlvbi1hZnRlci11cGdyYWRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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