[Skip to main content](#vessel-content) # Support for m4r files (Iphone ringtones) ## - **[SISU2020378](/forum/user/61202-sisu2020378 "View SISU2020378's Profile")** - [![SISU2020378's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61202-sisu2020378 "View SISU2020378's Profile") Topic Author - [ Offline](/forum/user/61202-sisu2020378) Less More - Posts: 16 - Thank you received: 2 - - 5 years 6 months ago [\#332003](#332003) by [SISU2020378](/forum/user/61202-sisu2020378 "View SISU2020378's Profile") *[Support for m4r files (Iphone ringtones)](/forum/32-content-creation/902446-support-for-m4r-files-iphone-ringtones#332003 "-- HikaShop version -- : HikaShop Essential: 4.4.2 -- Joomla version -- : Joomla version, 3.9.26 Hi! We intend to sell downloadable products, including ringtones. Hikashop will not upload the Iphone format (m4r). Is this a Joomla barrier or a Hikashop one? Can we work around this issue by uploading via FileZilla? Can they then be attached to the product in that way, and will the files then be downloadable? Or are there other ways to remove the barrier and add the format to the approved list?")* was created by *[SISU2020378](/forum/user/61202-sisu2020378 "View SISU2020378's Profile")* -- HikaShop version -- : HikaShop Essential: 4.4.2 -- Joomla version -- : Joomla version, 3.9.26 Hi! We intend to sell downloadable products, including ringtones. Hikashop will not upload the Iphone format (m4r). Is this a Joomla barrier or a Hikashop one? Can we work around this issue by uploading via FileZilla? Can they then be attached to the product in that way, and will the files then be downloadable? Or are there other ways to remove the barrier and add the format to the approved list? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vOTAyNDQ2LXN1cHBvcnQtZm9yLW00ci1maWxlcy1pcGhvbmUtcmluZ3RvbmVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 5 years 6 months ago [\#332004](#332004) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Support for m4r files (Iphone ringtones)](/forum/32-content-creation/902446-support-for-m4r-files-iphone-ringtones#332004 "-- HikaShop version -- : HikaShop Essential: 4.4.2 -- Joomla version -- : Joomla version, 3.9.26 Hi! We intend to sell downloadable products, including ringtones. Hikashop will not upload the Iphone format (m4r). Is this a Joomla barrier or a Hikashop one? Can we work around this issue by uploading via FileZilla? Can they then be attached to the product in that way, and will the files then be downloadable? Or are there other ways to remove the barrier and add the format to the approved list?")* Hello, It's configuration related : [ www.hikashop.com/support/documentation/5...nfig.html#main\_files](https://www.hikashop.com/support/documentation/54-hikashop-config.html#main_files) > **Allowed files** > List of allowed file extensions for the emails attachments and products files. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vOTAyNDQ2LXN1cHBvcnQtZm9yLW00ci1maWxlcy1pcGhvbmUtcmluZ3RvbmVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[SISU2020378](/forum/user/61202-sisu2020378 "View SISU2020378's Profile")** - [![SISU2020378's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61202-sisu2020378 "View SISU2020378's Profile") Topic Author - [ Offline](/forum/user/61202-sisu2020378) Less More - Posts: 16 - Thank you received: 2 - - 5 years 6 months ago [\#332030](#332030) by [SISU2020378](/forum/user/61202-sisu2020378 "View SISU2020378's Profile") Replied by *[SISU2020378](/forum/user/61202-sisu2020378 "View SISU2020378's Profile")* on topic *[Support for m4r files (Iphone ringtones)](/forum/32-content-creation/902446-support-for-m4r-files-iphone-ringtones#332030 "-- HikaShop version -- : HikaShop Essential: 4.4.2 -- Joomla version -- : Joomla version, 3.9.26 Hi! We intend to sell downloadable products, including ringtones. Hikashop will not upload the Iphone format (m4r). Is this a Joomla barrier or a Hikashop one? Can we work around this issue by uploading via FileZilla? Can they then be attached to the product in that way, and will the files then be downloadable? Or are there other ways to remove the barrier and add the format to the approved list?")* That one was easy. Thank you so much Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMyLWNvbnRlbnQtY3JlYXRpb24vOTAyNDQ2LXN1cHBvcnQtZm9yLW00ci1maWxlcy1pcGhvbmUtcmluZ3RvbmVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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