[Skip to main content](#vessel-content) # User Log in problem ## - **[elektromarka](/forum/user/28457-elektromarka "View elektromarka's Profile")** - [![elektromarka's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28457-elektromarka "View elektromarka's Profile") Topic Author - [ Offline](/forum/user/28457-elektromarka) Less More - Posts: 1 - Thank you received: 0 - - 13 years 3 weeks ago [\#126483](#126483) by [elektromarka](/forum/user/28457-elektromarka "View elektromarka's Profile") *[User Log in problem](/forum/33-customers/862566-user-log-in-problem#126483 "-- url of the page with the problem -- : www.elektromarka.com -- HikaShop version -- : Starter 2.2.2 -- Joomla version -- : 3.1.4 -- PHP version -- : 5.3.8 -- Browser(s) name and version -- : Chrome Hello, New registrations can't be done in my site. After a registration that i completed i tried to log in but it says "no users found or wrong password". In the hikashop component i can see that user. (But no username). But in the front end i can't log in. Could you help me about this issue please ?")* was created by *[elektromarka](/forum/user/28457-elektromarka "View elektromarka's Profile")* -- url of the page with the problem -- : [ www.elektromarka.com](http://www.elektromarka.com) -- HikaShop version -- : Starter 2.2.2 -- Joomla version -- : 3.1.4 -- PHP version -- : 5.3.8 -- Browser(s) name and version -- : Chrome Hello, New registrations can't be done in my site. After a registration that i completed i tried to log in but it says "no users found or wrong password". In the hikashop component i can see that user. (But no username). But in the front end i can't log in. Could you help me about this issue please ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjI1NjYtdXNlci1sb2ctaW4tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 3 weeks ago [\#126497](#126497) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[User Log in problem](/forum/33-customers/862566-user-log-in-problem#126497 "-- url of the page with the problem -- : www.elektromarka.com -- HikaShop version -- : Starter 2.2.2 -- Joomla version -- : 3.1.4 -- PHP version -- : 5.3.8 -- Browser(s) name and version -- : Chrome Hello, New registrations can't be done in my site. After a registration that i completed i tried to log in but it says "no users found or wrong password". In the hikashop component i can see that user. (But no username). But in the front end i can't log in. Could you help me about this issue please ?")* Hi, Please re-download HikaShop 2.2.2, we just made a fix to solve such problem. (After the update, you will have to remove the HikaShop users without username) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjI1NjYtdXNlci1sb2ctaW4tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hawe](/forum/user/28390-hawe "View hawe's Profile")** - [![hawe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28390-hawe "View hawe's Profile") - [ Offline](/forum/user/28390-hawe) Less More - Posts: 6 - Thank you received: 0 - - 13 years 3 weeks ago [\#126572](#126572) by [hawe](/forum/user/28390-hawe "View hawe's Profile") Replied by *[hawe](/forum/user/28390-hawe "View hawe's Profile")* on topic *[User Log in problem](/forum/33-customers/862566-user-log-in-problem#126572 "-- url of the page with the problem -- : www.elektromarka.com -- HikaShop version -- : Starter 2.2.2 -- Joomla version -- : 3.1.4 -- PHP version -- : 5.3.8 -- Browser(s) name and version -- : Chrome Hello, New registrations can't be done in my site. After a registration that i completed i tried to log in but it says "no users found or wrong password". In the hikashop component i can see that user. (But no username). But in the front end i can't log in. Could you help me about this issue please ?")* Same problem as I have. The fix did not resolve the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjI1NjYtdXNlci1sb2ctaW4tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 3 weeks ago [\#126573](#126573) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[User Log in problem](/forum/33-customers/862566-user-log-in-problem#126573 "-- url of the page with the problem -- : www.elektromarka.com -- HikaShop version -- : Starter 2.2.2 -- Joomla version -- : 3.1.4 -- PHP version -- : 5.3.8 -- Browser(s) name and version -- : Chrome Hello, New registrations can't be done in my site. After a registration that i completed i tried to log in but it says "no users found or wrong password". In the hikashop component i can see that user. (But no username). But in the front end i can't log in. Could you help me about this issue please ?")* Hi, The new package fix the problem of the HikaShop user who does not have a username. But understand that the accounts who was created before can't be fixed. You have to delete them in the HikaShop backend. We can't recreate a user (with username and password) because we don't have this information. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjI1NjYtdXNlci1sb2ctaW4tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hawe](/forum/user/28390-hawe "View hawe's Profile")** - [![hawe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28390-hawe "View hawe's Profile") - [ Offline](/forum/user/28390-hawe) Less More - Posts: 6 - Thank you received: 0 - - 13 years 3 weeks ago [\#126593](#126593) by [hawe](/forum/user/28390-hawe "View hawe's Profile") Replied by *[hawe](/forum/user/28390-hawe "View hawe's Profile")* on topic *[User Log in problem](/forum/33-customers/862566-user-log-in-problem#126593 "-- url of the page with the problem -- : www.elektromarka.com -- HikaShop version -- : Starter 2.2.2 -- Joomla version -- : 3.1.4 -- PHP version -- : 5.3.8 -- Browser(s) name and version -- : Chrome Hello, New registrations can't be done in my site. After a registration that i completed i tried to log in but it says "no users found or wrong password". In the hikashop component i can see that user. (But no username). But in the front end i can't log in. Could you help me about this issue please ?")* Problem remains. Email is the only information that becomes registrated. Noticed that admin can't edit or change the username or passowrd in hikshop control panel. Admin can only edit email. Is this the way it works? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjI1NjYtdXNlci1sb2ctaW4tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 3 weeks ago [\#126605](#126605) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[User Log in problem](/forum/33-customers/862566-user-log-in-problem#126605 "-- url of the page with the problem -- : www.elektromarka.com -- HikaShop version -- : Starter 2.2.2 -- Joomla version -- : 3.1.4 -- PHP version -- : 5.3.8 -- Browser(s) name and version -- : Chrome Hello, New registrations can't be done in my site. After a registration that i completed i tried to log in but it says "no users found or wrong password". In the hikashop component i can see that user. (But no username). But in the front end i can't log in. Could you help me about this issue please ?")* Hi, Which build version of HikaShop are you using ? You can have this information in the HikaShop config panel, tab "main", at the bottom of the page. [ demo.hikashop.com/administrator/index.ph...hop&ctrl=config#main](http://demo.hikashop.com/administrator/index.php?option=com_hikashop&ctrl=config#main) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjI1NjYtdXNlci1sb2ctaW4tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hawe](/forum/user/28390-hawe "View hawe's Profile")** - [![hawe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28390-hawe "View hawe's Profile") - [ Offline](/forum/user/28390-hawe) Less More - Posts: 6 - Thank you received: 0 - - 13 years 3 weeks ago [\#126616](#126616) by [hawe](/forum/user/28390-hawe "View hawe's Profile") Replied by *[hawe](/forum/user/28390-hawe "View hawe's Profile")* on topic *[User Log in problem](/forum/33-customers/862566-user-log-in-problem#126616 "-- url of the page with the problem -- : www.elektromarka.com -- HikaShop version -- : Starter 2.2.2 -- Joomla version -- : 3.1.4 -- PHP version -- : 5.3.8 -- Browser(s) name and version -- : Chrome Hello, New registrations can't be done in my site. After a registration that i completed i tried to log in but it says "no users found or wrong password". In the hikashop component i can see that user. (But no username). But in the front end i can't log in. Could you help me about this issue please ?")* HikaShop Essential 2.2.2 /Hans Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjI1NjYtdXNlci1sb2ctaW4tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 3 weeks ago [\#126621](#126621) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[User Log in problem](/forum/33-customers/862566-user-log-in-problem#126621 "-- url of the page with the problem -- : www.elektromarka.com -- HikaShop version -- : Starter 2.2.2 -- Joomla version -- : 3.1.4 -- PHP version -- : 5.3.8 -- Browser(s) name and version -- : Chrome Hello, New registrations can't be done in my site. After a registration that i completed i tried to log in but it says "no users found or wrong password". In the hikashop component i can see that user. (But no username). But in the front end i can't log in. Could you help me about this issue please ?")* Hi, That's not what I am asking you. I need the build version number, like explain just before. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjI1NjYtdXNlci1sb2ctaW4tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hawe](/forum/user/28390-hawe "View hawe's Profile")** - [![hawe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28390-hawe "View hawe's Profile") - [ Offline](/forum/user/28390-hawe) Less More - Posts: 6 - Thank you received: 0 - - 13 years 3 weeks ago [\#126630](#126630) by [hawe](/forum/user/28390-hawe "View hawe's Profile") Replied by *[hawe](/forum/user/28390-hawe "View hawe's Profile")* on topic *[User Log in problem](/forum/33-customers/862566-user-log-in-problem#126630 "-- url of the page with the problem -- : www.elektromarka.com -- HikaShop version -- : Starter 2.2.2 -- Joomla version -- : 3.1.4 -- PHP version -- : 5.3.8 -- Browser(s) name and version -- : Chrome Hello, New registrations can't be done in my site. After a registration that i completed i tried to log in but it says "no users found or wrong password". In the hikashop component i can see that user. (But no username). But in the front end i can't log in. Could you help me about this issue please ?")* HikaShop [1309301745] /Hans Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjI1NjYtdXNlci1sb2ctaW4tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 3 weeks ago [\#126631](#126631) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[User Log in problem](/forum/33-customers/862566-user-log-in-problem#126631 "-- url of the page with the problem -- : www.elektromarka.com -- HikaShop version -- : Starter 2.2.2 -- Joomla version -- : 3.1.4 -- PHP version -- : 5.3.8 -- Browser(s) name and version -- : Chrome Hello, New registrations can't be done in my site. After a registration that i completed i tried to log in but it says "no users found or wrong password". In the hikashop component i can see that user. (But no username). But in the front end i can't log in. Could you help me about this issue please ?")* Hi, So please redownload HikaShop 2.2.2 You are not using the latest package that's why you don't have the fix. When I asked you yesterday to redownload HikaShop 2.2.2 that was because we made an "hot fix" to fix the problem. So if you are not using the latest build, you don't have the latest fixes. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjI1NjYtdXNlci1sb2ctaW4tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hawe](/forum/user/28390-hawe "View hawe's Profile")** - [![hawe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28390-hawe "View hawe's Profile") - [ Offline](/forum/user/28390-hawe) Less More - Posts: 6 - Thank you received: 0 - - 13 years 3 weeks ago [\#126633](#126633) by [hawe](/forum/user/28390-hawe "View hawe's Profile") Replied by *[hawe](/forum/user/28390-hawe "View hawe's Profile")* on topic *[User Log in problem](/forum/33-customers/862566-user-log-in-problem#126633 "-- url of the page with the problem -- : www.elektromarka.com -- HikaShop version -- : Starter 2.2.2 -- Joomla version -- : 3.1.4 -- PHP version -- : 5.3.8 -- Browser(s) name and version -- : Chrome Hello, New registrations can't be done in my site. After a registration that i completed i tried to log in but it says "no users found or wrong password". In the hikashop component i can see that user. (But no username). But in the front end i can't log in. Could you help me about this issue please ?")* I downloaded the version two day sago from my subscription page according to the intstructions I received from Hikasop Support. Have you uppgraded my download package to the latest version now? /Hans Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjI1NjYtdXNlci1sb2ctaW4tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 3 weeks ago [\#126635](#126635) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[User Log in problem](/forum/33-customers/862566-user-log-in-problem#126635 "-- url of the page with the problem -- : www.elektromarka.com -- HikaShop version -- : Starter 2.2.2 -- Joomla version -- : 3.1.4 -- PHP version -- : 5.3.8 -- Browser(s) name and version -- : Chrome Hello, New registrations can't be done in my site. After a registration that i completed i tried to log in but it says "no users found or wrong password". In the hikashop component i can see that user. (But no username). But in the front end i can't log in. Could you help me about this issue please ?")* > please redownload HikaShop 2.2.2 --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjI1NjYtdXNlci1sb2ctaW4tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hawe](/forum/user/28390-hawe "View hawe's Profile")** - [![hawe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28390-hawe "View hawe's Profile") - [ Offline](/forum/user/28390-hawe) Less More - Posts: 6 - Thank you received: 0 - - 13 years 3 weeks ago [\#126682](#126682) by [hawe](/forum/user/28390-hawe "View hawe's Profile") Replied by *[hawe](/forum/user/28390-hawe "View hawe's Profile")* on topic *[User Log in problem](/forum/33-customers/862566-user-log-in-problem#126682 "-- url of the page with the problem -- : www.elektromarka.com -- HikaShop version -- : Starter 2.2.2 -- Joomla version -- : 3.1.4 -- PHP version -- : 5.3.8 -- Browser(s) name and version -- : Chrome Hello, New registrations can't be done in my site. After a registration that i completed i tried to log in but it says "no users found or wrong password". In the hikashop component i can see that user. (But no username). But in the front end i can't log in. Could you help me about this issue please ?")* it works! Thanks for updating my subscription with the latest version!! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjI1NjYtdXNlci1sb2ctaW4tcHJvYmxlbT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.129 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)