[Skip to main content](#vessel-content) # User custom fields causing errors on user save ## - **[matrix](/forum/user/30418-matrix "View matrix's Profile")** - [![matrix's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30418-matrix "View matrix's Profile") Topic Author - [ Offline](/forum/user/30418-matrix) Less More - Posts: 13 - Thank you received: 1 - - 12 years 9 months ago [\#139586](#139586) by [matrix](/forum/user/30418-matrix "View matrix's Profile") *[User custom fields causing errors on user save](/forum/33-customers/864961-user-custom-fields-causing-errors-on-user-save#139586 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 Hi, I created two user type custom fields, and then assigned those to both the front end and backend listings and backend forms. One is a text (PlayerId) and the other is a select box (Game Type) - we are doing a shop that runs only on points, no actual currency. Anyway, it was working fine, but we later realized we didnt need those two fields, and I deleted them from the custom fields. Now however, when I go and change any information in the Joomla user panel and save, like creating users, updating user information etc in the backend, it consistently gives the following error : Error - Save failed with the following error: Please enter your Player Id and game type. The thing is I have already deleted the two fields that it is complaining about. Any thoughts? Thanks!")* was created by *[matrix](/forum/user/30418-matrix "View matrix's Profile")* -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 Hi, I created two user type custom fields, and then assigned those to both the front end and backend listings and backend forms. One is a text (PlayerId) and the other is a select box (Game Type) - we are doing a shop that runs only on points, no actual currency. Anyway, it was working fine, but we later realized we didnt need those two fields, and I deleted them from the custom fields. Now however, when I go and change any information in the Joomla user panel and save, like creating users, updating user information etc in the backend, it consistently gives the following error : Error - Save failed with the following error: Please enter your Player Id and game type. The thing is I have already deleted the two fields that it is complaining about. Any thoughts? Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjQ5NjEtdXNlci1jdXN0b20tZmllbGRzLWNhdXNpbmctZXJyb3JzLW9uLXVzZXItc2F2ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 9 months ago [\#139592](#139592) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[User custom fields causing errors on user save](/forum/33-customers/864961-user-custom-fields-causing-errors-on-user-save#139592 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 Hi, I created two user type custom fields, and then assigned those to both the front end and backend listings and backend forms. One is a text (PlayerId) and the other is a select box (Game Type) - we are doing a shop that runs only on points, no actual currency. Anyway, it was working fine, but we later realized we didnt need those two fields, and I deleted them from the custom fields. Now however, when I go and change any information in the Joomla user panel and save, like creating users, updating user information etc in the backend, it consistently gives the following error : Error - Save failed with the following error: Please enter your Player Id and game type. The thing is I have already deleted the two fields that it is complaining about. Any thoughts? Thanks!")* Hi, Are you sure that the custom field is really deleted ? What does your custom field listing list ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjQ5NjEtdXNlci1jdXN0b20tZmllbGRzLWNhdXNpbmctZXJyb3JzLW9uLXVzZXItc2F2ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[matrix](/forum/user/30418-matrix "View matrix's Profile")** - [![matrix's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30418-matrix "View matrix's Profile") Topic Author - [ Offline](/forum/user/30418-matrix) Less More - Posts: 13 - Thank you received: 1 - - 12 years 9 months ago [\#139596](#139596) by [matrix](/forum/user/30418-matrix "View matrix's Profile") Replied by *[matrix](/forum/user/30418-matrix "View matrix's Profile")* on topic *[User custom fields causing errors on user save](/forum/33-customers/864961-user-custom-fields-causing-errors-on-user-save#139596 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 Hi, I created two user type custom fields, and then assigned those to both the front end and backend listings and backend forms. One is a text (PlayerId) and the other is a select box (Game Type) - we are doing a shop that runs only on points, no actual currency. Anyway, it was working fine, but we later realized we didnt need those two fields, and I deleted them from the custom fields. Now however, when I go and change any information in the Joomla user panel and save, like creating users, updating user information etc in the backend, it consistently gives the following error : Error - Save failed with the following error: Please enter your Player Id and game type. The thing is I have already deleted the two fields that it is complaining about. Any thoughts? Thanks!")* Hi Jerome, Yes, I am sure that the fields are deleted, unless they are stored somewhere else too? Attached my current screenshot of my dev box, showing a. User type custom fields view b. The phpmyadmin listing of the #__hikashop_field table c. The error that is prompted when trying to save the user in joomla user manager. Please let me know if this helps. Thanks M - [ ![h95f28fd.PNG](/forum/attachment/14652) ](/forum/attachment/14652 "h95f28fd.PNG") [ ](/forum/attachment/14652?download=1 "h95f28fd.PNG") - [ ![h8467ad7.PNG](/forum/attachment/14653) ](/forum/attachment/14653 "h8467ad7.PNG") [ ](/forum/attachment/14653?download=1 "h8467ad7.PNG") - [ ![h79d6540.PNG](/forum/attachment/14654) ](/forum/attachment/14654 "h79d6540.PNG") [ ](/forum/attachment/14654?download=1 "h79d6540.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjQ5NjEtdXNlci1jdXN0b20tZmllbGRzLWNhdXNpbmctZXJyb3JzLW9uLXVzZXItc2F2ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 9 months ago [\#139643](#139643) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[User custom fields causing errors on user save](/forum/33-customers/864961-user-custom-fields-causing-errors-on-user-save#139643 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 Hi, I created two user type custom fields, and then assigned those to both the front end and backend listings and backend forms. One is a text (PlayerId) and the other is a select box (Game Type) - we are doing a shop that runs only on points, no actual currency. Anyway, it was working fine, but we later realized we didnt need those two fields, and I deleted them from the custom fields. Now however, when I go and change any information in the Joomla user panel and save, like creating users, updating user information etc in the backend, it consistently gives the following error : Error - Save failed with the following error: Please enter your Player Id and game type. The thing is I have already deleted the two fields that it is complaining about. Any thoughts? Thanks!")* Hi, Thanks to remove the entry in the table #__hikashop_user ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjQ5NjEtdXNlci1jdXN0b20tZmllbGRzLWNhdXNpbmctZXJyb3JzLW9uLXVzZXItc2F2ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[matrix](/forum/user/30418-matrix "View matrix's Profile")** - [![matrix's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30418-matrix "View matrix's Profile") Topic Author - [ Offline](/forum/user/30418-matrix) Less More - Posts: 13 - Thank you received: 1 - - 12 years 9 months ago [\#139731](#139731) by [matrix](/forum/user/30418-matrix "View matrix's Profile") Replied by *[matrix](/forum/user/30418-matrix "View matrix's Profile")* on topic *[User custom fields causing errors on user save](/forum/33-customers/864961-user-custom-fields-causing-errors-on-user-save#139731 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 Hi, I created two user type custom fields, and then assigned those to both the front end and backend listings and backend forms. One is a text (PlayerId) and the other is a select box (Game Type) - we are doing a shop that runs only on points, no actual currency. Anyway, it was working fine, but we later realized we didnt need those two fields, and I deleted them from the custom fields. Now however, when I go and change any information in the Joomla user panel and save, like creating users, updating user information etc in the backend, it consistently gives the following error : Error - Save failed with the following error: Please enter your Player Id and game type. The thing is I have already deleted the two fields that it is complaining about. Any thoughts? Thanks!")* Hi All, Thanks for the help. The problem was a plugin that was looking for these fields before user save. Once the plugin was disabled the issue has resolved itself. Thank you for your assistance. The following user(s) said Thank You: [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjQ5NjEtdXNlci1jdXN0b20tZmllbGRzLWNhdXNpbmctZXJyb3JzLW9uLXVzZXItc2F2ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 9 months ago [\#139841](#139841) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[User custom fields causing errors on user save](/forum/33-customers/864961-user-custom-fields-causing-errors-on-user-save#139841 "-- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 Hi, I created two user type custom fields, and then assigned those to both the front end and backend listings and backend forms. One is a text (PlayerId) and the other is a select box (Game Type) - we are doing a shop that runs only on points, no actual currency. Anyway, it was working fine, but we later realized we didnt need those two fields, and I deleted them from the custom fields. Now however, when I go and change any information in the Joomla user panel and save, like creating users, updating user information etc in the backend, it consistently gives the following error : Error - Save failed with the following error: Please enter your Player Id and game type. The thing is I have already deleted the two fields that it is complaining about. Any thoughts? Thanks!")* Thanks for your feedback ![:)](/media/kunena/emoticons/8.png ":)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjQ5NjEtdXNlci1jdXN0b20tZmllbGRzLWNhdXNpbmctZXJyb3JzLW9uLXVzZXItc2F2ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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