[Skip to main content](#vessel-content) # Unable to add billing address ## - **[bearchui](/forum/user/15150-bearchui "View bearchui's Profile")** - [![bearchui's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/15150-bearchui "View bearchui's Profile") Topic Author - [ Offline](/forum/user/15150-bearchui) Less More - Posts: 22 - Thank you received: 2 - - 12 years 8 months ago [\#143932](#143932) by [bearchui](/forum/user/15150-bearchui "View bearchui's Profile") *[Unable to add billing address](/forum/33-customers/865840-unable-to-add-billing-address#143932 "-- url of the page with the problem -- : www.petitemonde.com.hk -- HikaShop Business version -- : 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.10 -- Browser(s) name and version -- : Google Chrome -- Error-message(debug-mod must be tuned on) -- : Error_message Dear Sir, I am now using hikahsop with JFBConnect, however, when an user is created, it is not allowed to add any billing address and prompt out Error 403 Access Forbidden. So we suspect it may be problem of JFBConnect, but I found that even I create a user using normal Joomla login module, it prompts me the same error. It works only if I create user while i was checking out ad register a new user. May I know what I can fix it to use JFBConnect? Thousands Thanks Regards, Adam Chi")* was created by *[bearchui](/forum/user/15150-bearchui "View bearchui's Profile")* -- url of the page with the problem -- : [ www.petitemonde.com.hk](http://www.petitemonde.com.hk) -- HikaShop Business version -- : 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.10 -- Browser(s) name and version -- : Google Chrome -- Error-message(debug-mod must be tuned on) -- : Error_message Dear Sir, I am now using hikahsop with JFBConnect, however, when an user is created, it is not allowed to add any billing address and prompt out Error 403 Access Forbidden. So we suspect it may be problem of JFBConnect, but I found that even I create a user using normal Joomla login module, it prompts me the same error. It works only if I create user while i was checking out ad register a new user. May I know what I can fix it to use JFBConnect? Thousands Thanks Regards, Adam Chi Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjU4NDAtdW5hYmxlLXRvLWFkZC1iaWxsaW5nLWFkZHJlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[bearchui](/forum/user/15150-bearchui "View bearchui's Profile")** - [![bearchui's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/15150-bearchui "View bearchui's Profile") Topic Author - [ Offline](/forum/user/15150-bearchui) Less More - Posts: 22 - Thank you received: 2 - - 12 years 8 months ago [\#143933](#143933) by [bearchui](/forum/user/15150-bearchui "View bearchui's Profile") Replied by *[bearchui](/forum/user/15150-bearchui "View bearchui's Profile")* on topic *[Unable to add billing address](/forum/33-customers/865840-unable-to-add-billing-address#143933 "-- url of the page with the problem -- : www.petitemonde.com.hk -- HikaShop Business version -- : 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.10 -- Browser(s) name and version -- : Google Chrome -- Error-message(debug-mod must be tuned on) -- : Error_message Dear Sir, I am now using hikahsop with JFBConnect, however, when an user is created, it is not allowed to add any billing address and prompt out Error 403 Access Forbidden. So we suspect it may be problem of JFBConnect, but I found that even I create a user using normal Joomla login module, it prompts me the same error. It works only if I create user while i was checking out ad register a new user. May I know what I can fix it to use JFBConnect? Thousands Thanks Regards, Adam Chi")* [ ![h266dfd3.png](/forum/attachment/15304) ](/forum/attachment/15304 "h266dfd3.png") - [ ![h266dfd3.png](/forum/attachment/15304) ](/forum/attachment/15304 "h266dfd3.png") [ ](/forum/attachment/15304?download=1 "h266dfd3.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjU4NDAtdW5hYmxlLXRvLWFkZC1iaWxsaW5nLWFkZHJlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 12 years 8 months ago [\#143984](#143984) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Unable to add billing address](/forum/33-customers/865840-unable-to-add-billing-address#143984 "-- url of the page with the problem -- : www.petitemonde.com.hk -- HikaShop Business version -- : 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.10 -- Browser(s) name and version -- : Google Chrome -- Error-message(debug-mod must be tuned on) -- : Error_message Dear Sir, I am now using hikahsop with JFBConnect, however, when an user is created, it is not allowed to add any billing address and prompt out Error 403 Access Forbidden. So we suspect it may be problem of JFBConnect, but I found that even I create a user using normal Joomla login module, it prompts me the same error. It works only if I create user while i was checking out ad register a new user. May I know what I can fix it to use JFBConnect? Thousands Thanks Regards, Adam Chi")* Hi, I'm not able to reach that page on your website. Each time I log with my facebook account or come back to the checkout, I'm redirected to the page [ www.petitemonde.com.hk/index.php/en/comp...s/view,loginregister](https://www.petitemonde.com.hk/index.php/en/component/com_jfbconnect/provider,facebook/return,L2luZGV4LnBocC9jaGVja291dC9zdGVwL3N0ZXAtMS5odG1s/view,loginregister) Could you right click on the popup, click on "inspect the element" and in the HTML, search for the iframe src attribute ? What do you have in it ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjU4NDAtdW5hYmxlLXRvLWFkZC1iaWxsaW5nLWFkZHJlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[bearchui](/forum/user/15150-bearchui "View bearchui's Profile")** - [![bearchui's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/15150-bearchui "View bearchui's Profile") Topic Author - [ Offline](/forum/user/15150-bearchui) Less More - Posts: 22 - Thank you received: 2 - - 12 years 8 months ago [\#144107](#144107) by [bearchui](/forum/user/15150-bearchui "View bearchui's Profile") Replied by *[bearchui](/forum/user/15150-bearchui "View bearchui's Profile")* on topic *[Unable to add billing address](/forum/33-customers/865840-unable-to-add-billing-address#144107 "-- url of the page with the problem -- : www.petitemonde.com.hk -- HikaShop Business version -- : 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.10 -- Browser(s) name and version -- : Google Chrome -- Error-message(debug-mod must be tuned on) -- : Error_message Dear Sir, I am now using hikahsop with JFBConnect, however, when an user is created, it is not allowed to add any billing address and prompt out Error 403 Access Forbidden. So we suspect it may be problem of JFBConnect, but I found that even I create a user using normal Joomla login module, it prompts me the same error. It works only if I create user while i was checking out ad register a new user. May I know what I can fix it to use JFBConnect? Thousands Thanks Regards, Adam Chi")* Let me explain you how I get the error After you add something to the cart Step 1: Press Checkout Button [ ![h8ed989a.png](/forum/attachment/15331) ](/forum/attachment/15331 "h8ed989a.png") Step 2: Click next button [ ![h3e1d95e.png](/forum/attachment/15332) ](/forum/attachment/15332 "h3e1d95e.png") Step3: System prompted out to ask you for address, you fill in the form [ ![h0b4cbe8.png](/forum/attachment/15333) ](/forum/attachment/15333 "h0b4cbe8.png") Step 4: Press "OK", and error prompt out [ ![hf3274c1.png](/forum/attachment/15334) ](/forum/attachment/15334 "hf3274c1.png") ** The iframe attribute is [ www.petitemonde.com.hk/index.php/address...?makenew=1&makenew=1](https://www.petitemonde.com.hk/index.php/address/add/redirect-checkout/step-1/type-billing/tmpl-component.html?makenew=1&makenew=1) [ ![hc7176c0.png](/forum/attachment/15335) ](/forum/attachment/15335 "hc7176c0.png") Thanks first for your help, happy Valentine! - [ ![h8ed989a.png](/forum/attachment/15331) ](/forum/attachment/15331 "h8ed989a.png") [ ](/forum/attachment/15331?download=1 "h8ed989a.png") - [ ![h3e1d95e.png](/forum/attachment/15332) ](/forum/attachment/15332 "h3e1d95e.png") [ ](/forum/attachment/15332?download=1 "h3e1d95e.png") - [ ![h0b4cbe8.png](/forum/attachment/15333) ](/forum/attachment/15333 "h0b4cbe8.png") [ ](/forum/attachment/15333?download=1 "h0b4cbe8.png") - [ ![hf3274c1.png](/forum/attachment/15334) ](/forum/attachment/15334 "hf3274c1.png") [ ](/forum/attachment/15334?download=1 "hf3274c1.png") - [ ![hc7176c0.png](/forum/attachment/15335) ](/forum/attachment/15335 "hc7176c0.png") [ ](/forum/attachment/15335?download=1 "hc7176c0.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjU4NDAtdW5hYmxlLXRvLWFkZC1iaWxsaW5nLWFkZHJlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[bearchui](/forum/user/15150-bearchui "View bearchui's Profile")** - [![bearchui's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/15150-bearchui "View bearchui's Profile") Topic Author - [ Offline](/forum/user/15150-bearchui) Less More - Posts: 22 - Thank you received: 2 - - 12 years 8 months ago [\#144435](#144435) by [bearchui](/forum/user/15150-bearchui "View bearchui's Profile") Replied by *[bearchui](/forum/user/15150-bearchui "View bearchui's Profile")* on topic *[Unable to add billing address](/forum/33-customers/865840-unable-to-add-billing-address#144435 "-- url of the page with the problem -- : www.petitemonde.com.hk -- HikaShop Business version -- : 2.2.3 -- Joomla version -- : 3.2.2 -- PHP version -- : 5.3.10 -- Browser(s) name and version -- : Google Chrome -- Error-message(debug-mod must be tuned on) -- : Error_message Dear Sir, I am now using hikahsop with JFBConnect, however, when an user is created, it is not allowed to add any billing address and prompt out Error 403 Access Forbidden. So we suspect it may be problem of JFBConnect, but I found that even I create a user using normal Joomla login module, it prompts me the same error. It works only if I create user while i was checking out ad register a new user. May I know what I can fix it to use JFBConnect? Thousands Thanks Regards, Adam Chi")* I solve it myself~~~ I just change the button style from CSS to normal, it works perfect! Please explain if possible. The following user(s) said Thank You: [Jerome](/forum/user/80-jerome "View Jerome's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjU4NDAtdW5hYmxlLXRvLWFkZC1iaWxsaW5nLWFkZHJlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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