[Skip to main content](#vessel-content) # "Forgot your password" not displaying in login ## - **[mlabbe](/forum/user/28902-mlabbe "View mlabbe's Profile")** - [![mlabbe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28902-mlabbe "View mlabbe's Profile") Topic Author - [ Offline](/forum/user/28902-mlabbe) Less More - Posts: 10 - Thank you received: 0 - - 12 years 7 months ago [\#148426](#148426) by [mlabbe](/forum/user/28902-mlabbe "View mlabbe's Profile") *["Forgot your password" not displaying in login](/forum/33-customers/866671-forgot-your-password-not-displaying-in-login#148426 "-- url of the page with the problem -- : www.nerax.org/tickets-on-sale -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.4.25 I hope y'all can help me with problem. I hadn't noticed this until one of my customers reported the issue. When checking out, for any customer that doesn't remember their username or password, there is no recovery option visible. I can see the "forgot my username" and "forgot my password" options on the Joomla! login, and in an SCLogin module that I have installed, but recovery options are not visible on checkout screen. Any help in identifying why this wouldn't display is greatly appreciated. Cheers, Mike")* was created by *[mlabbe](/forum/user/28902-mlabbe "View mlabbe's Profile")* -- url of the page with the problem -- : [ www.nerax.org/tickets-on-sale](http://www.nerax.org/tickets-on-sale) -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.4.25 I hope y'all can help me with problem. I hadn't noticed this until one of my customers reported the issue. When checking out, for any customer that doesn't remember their username or password, there is no recovery option visible. I can see the "forgot my username" and "forgot my password" options on the Joomla! login, and in an SCLogin module that I have installed, but recovery options are not visible on checkout screen. Any help in identifying why this wouldn't display is greatly appreciated. Cheers, Mike Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjY2NzEtZm9yZ290LXlvdXItcGFzc3dvcmQtbm90LWRpc3BsYXlpbmctaW4tbG9naW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 7 months ago [\#148460](#148460) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *["Forgot your password" not displaying in login](/forum/33-customers/866671-forgot-your-password-not-displaying-in-login#148460 "-- url of the page with the problem -- : www.nerax.org/tickets-on-sale -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.4.25 I hope y'all can help me with problem. I hadn't noticed this until one of my customers reported the issue. When checking out, for any customer that doesn't remember their username or password, there is no recovery option visible. I can see the "forgot my username" and "forgot my password" options on the Joomla! login, and in an SCLogin module that I have installed, but recovery options are not visible on checkout screen. Any help in identifying why this wouldn't display is greatly appreciated. Cheers, Mike")* Hi, Yes, these lines are not displayed because they are not managed by HikaShop but by the Joomla user login menu. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjY2NzEtZm9yZ290LXlvdXItcGFzc3dvcmQtbm90LWRpc3BsYXlpbmctaW4tbG9naW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mlabbe](/forum/user/28902-mlabbe "View mlabbe's Profile")** - [![mlabbe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28902-mlabbe "View mlabbe's Profile") Topic Author - [ Offline](/forum/user/28902-mlabbe) Less More - Posts: 10 - Thank you received: 0 - - 12 years 7 months ago [\#148461](#148461) by [mlabbe](/forum/user/28902-mlabbe "View mlabbe's Profile") Replied by *[mlabbe](/forum/user/28902-mlabbe "View mlabbe's Profile")* on topic *["Forgot your password" not displaying in login](/forum/33-customers/866671-forgot-your-password-not-displaying-in-login#148461 "-- url of the page with the problem -- : www.nerax.org/tickets-on-sale -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.4.25 I hope y'all can help me with problem. I hadn't noticed this until one of my customers reported the issue. When checking out, for any customer that doesn't remember their username or password, there is no recovery option visible. I can see the "forgot my username" and "forgot my password" options on the Joomla! login, and in an SCLogin module that I have installed, but recovery options are not visible on checkout screen. Any help in identifying why this wouldn't display is greatly appreciated. Cheers, Mike")* Thank you for the reply. I am a bit confused by the answer. Is the answer that these lines can't be displayed, or that I haven't configured something correctly? I have both a login menu item and a SCLogin login module defined on the site. Both show the lines. If HikaShop is using the Joomla user login menu, shouldn't it display the lines too? Cheers, Mike Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjY2NzEtZm9yZ290LXlvdXItcGFzc3dvcmQtbm90LWRpc3BsYXlpbmctaW4tbG9naW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 7 months ago [\#148463](#148463) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *["Forgot your password" not displaying in login](/forum/33-customers/866671-forgot-your-password-not-displaying-in-login#148463 "-- url of the page with the problem -- : www.nerax.org/tickets-on-sale -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.3 -- PHP version -- : 5.4.25 I hope y'all can help me with problem. I hadn't noticed this until one of my customers reported the issue. When checking out, for any customer that doesn't remember their username or password, there is no recovery option visible. I can see the "forgot my username" and "forgot my password" options on the Joomla! login, and in an SCLogin module that I have installed, but recovery options are not visible on checkout screen. Any help in identifying why this wouldn't display is greatly appreciated. Cheers, Mike")* Hi, You can add the lines by overriding the view "checkout | login" and adding your special content. The link that you have to use should be the link you have in our Joomla login menu, because HikaShop won't manage the special parameters for "forgot password" or "forgot username". So it should point to the Joomla login menu to be processed correctly. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjY2NzEtZm9yZ290LXlvdXItcGFzc3dvcmQtbm90LWRpc3BsYXlpbmctaW4tbG9naW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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