[Skip to main content](#vessel-content) # Add address in user account does not work ## - **[WineColours](/forum/user/31909-winecolours "View WineColours's Profile")** - [![WineColours's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31909-winecolours "View WineColours's Profile") Topic Author - [ Offline](/forum/user/31909-winecolours) Less More - Posts: 9 - Thank you received: 0 - - - - [](http://www.winecolours.com) - 12 years 7 months ago [\#149883](#149883) by [WineColours](/forum/user/31909-winecolours "View WineColours's Profile") *[Add address in user account does not work](/forum/33-customers/866971-add-address-in-user-account-does-not-work#149883 "Hello, I am a new user of hickshop and actually installed it some minutes ago. Joomla: Current Version 3.2.3 HickaShop: downloaded it minutes ago Browser: Google Chrome / Firefox Current Version Template: yootheme Extensions: Admin Tools by akeeba Problem: When I log in into the user account and the button "New" in the address administration then the screen fades to grey but no form is shown to enter an address. I can see a small part of a form in the lower left corner, but is behind the grey layer. I checked via firebug that all files are loaded without errors. Thanks for the help and keep up the good work. Andreas")* was created by *[WineColours](/forum/user/31909-winecolours "View WineColours's Profile")* Hello, I am a new user of hickshop and actually installed it some minutes ago. Joomla: Current Version 3.2.3 HickaShop: downloaded it minutes ago Browser: Google Chrome / Firefox Current Version Template: yootheme Extensions: Admin Tools by akeeba Problem: When I log in into the user account and the button "New" in the address administration then the screen fades to grey but no form is shown to enter an address. I can see a small part of a form in the lower left corner, but is behind the grey layer. I checked via firebug that all files are loaded without errors. Thanks for the help and keep up the good work. Andreas [ ![hd9d8ea2.jpg](/forum/attachment/16302) ](/forum/attachment/16302 "hd9d8ea2.jpg") - [ ![hd9d8ea2.jpg](/forum/attachment/16302) ](/forum/attachment/16302 "hd9d8ea2.jpg") [ ](/forum/attachment/16302?download=1 "hd9d8ea2.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjY5NzEtYWRkLWFkZHJlc3MtaW4tdXNlci1hY2NvdW50LWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14270 - - 12 years 7 months ago [\#149907](#149907) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Add address in user account does not work](/forum/33-customers/866971-add-address-in-user-account-does-not-work#149907 "Hello, I am a new user of hickshop and actually installed it some minutes ago. Joomla: Current Version 3.2.3 HickaShop: downloaded it minutes ago Browser: Google Chrome / Firefox Current Version Template: yootheme Extensions: Admin Tools by akeeba Problem: When I log in into the user account and the button "New" in the address administration then the screen fades to grey but no form is shown to enter an address. I can see a small part of a form in the lower left corner, but is behind the grey layer. I checked via firebug that all files are loaded without errors. Thanks for the help and keep up the good work. Andreas")* Hi, That's a bug of your template which doesn't handle the popups properly. Go in the Display tab of the configuration of HikaShop and change the "popup mode" to "mootools" and that should help. The following user(s) said Thank You: [WineColours](/forum/user/31909-winecolours "View WineColours's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjY5NzEtYWRkLWFkZHJlc3MtaW4tdXNlci1hY2NvdW50LWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[WineColours](/forum/user/31909-winecolours "View WineColours's Profile")** - [![WineColours's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31909-winecolours "View WineColours's Profile") Topic Author - [ Offline](/forum/user/31909-winecolours) Less More - Posts: 9 - Thank you received: 0 - - - - [](http://www.winecolours.com) - 12 years 7 months ago [\#149937](#149937) by [WineColours](/forum/user/31909-winecolours "View WineColours's Profile") Replied by *[WineColours](/forum/user/31909-winecolours "View WineColours's Profile")* on topic *[Add address in user account does not work](/forum/33-customers/866971-add-address-in-user-account-does-not-work#149937 "Hello, I am a new user of hickshop and actually installed it some minutes ago. Joomla: Current Version 3.2.3 HickaShop: downloaded it minutes ago Browser: Google Chrome / Firefox Current Version Template: yootheme Extensions: Admin Tools by akeeba Problem: When I log in into the user account and the button "New" in the address administration then the screen fades to grey but no form is shown to enter an address. I can see a small part of a form in the lower left corner, but is behind the grey layer. I checked via firebug that all files are loaded without errors. Thanks for the help and keep up the good work. Andreas")* Thanks a lot. Changing the popup mode works perfectly. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NjY5NzEtYWRkLWFkZHJlc3MtaW4tdXNlci1hY2NvdW50LWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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