[Skip to main content](#vessel-content) # Can't activate a new account. ## - **[LemonChip](/forum/user/6683-lemonchip "View LemonChip's Profile")** - [![LemonChip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6683-lemonchip "View LemonChip's Profile") Topic Author - [ Offline](/forum/user/6683-lemonchip) Less More - Posts: 40 - Thank you received: 0 - - 12 years 1 month ago [\#174633](#174633) by [LemonChip](/forum/user/6683-lemonchip "View LemonChip's Profile") *[Can't activate a new account.](/forum/33-customers/872149-cant-activate-a-new-account#174633 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 2.5.27 -- Browser(s) name and version -- : Chrome 37.0.2062.124 m -- Error-message(debug-mod must be tuned on) -- : None. I am testing the registration part of the checkout. When I register an account, i get an email saying to click a link to activate the account. I click the link and I don't get any kind of confirmation that it worked, and then afterwards I can't progress any further through the checkout.")* was created by *[LemonChip](/forum/user/6683-lemonchip "View LemonChip's Profile")* -- HikaShop version -- : 2.3.3 -- Joomla version -- : 2.5.27 -- Browser(s) name and version -- : Chrome 37.0.2062.124 m -- Error-message(debug-mod must be tuned on) -- : None. I am testing the registration part of the checkout. When I register an account, i get an email saying to click a link to activate the account. I click the link and I don't get any kind of confirmation that it worked, and then afterwards I can't progress any further through the checkout. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NzIxNDktY2FudC1hY3RpdmF0ZS1hLW5ldy1hY2NvdW50P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 1 month ago [\#174667](#174667) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Can't activate a new account.](/forum/33-customers/872149-cant-activate-a-new-account#174667 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 2.5.27 -- Browser(s) name and version -- : Chrome 37.0.2062.124 m -- Error-message(debug-mod must be tuned on) -- : None. I am testing the registration part of the checkout. When I register an account, i get an email saying to click a link to activate the account. I click the link and I don't get any kind of confirmation that it worked, and then afterwards I can't progress any further through the checkout.")* Hello, Can you try to register through your Joomla register form instead of the Hikashop registration form to see if the problem is coming from hikashop or your Joomla itself ? Don't forget to un-publish the "Redirect Joomla registration to HikaShop Plugin" plugin before testing it. Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NzIxNDktY2FudC1hY3RpdmF0ZS1hLW5ldy1hY2NvdW50P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[LemonChip](/forum/user/6683-lemonchip "View LemonChip's Profile")** - [![LemonChip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6683-lemonchip "View LemonChip's Profile") Topic Author - [ Offline](/forum/user/6683-lemonchip) Less More - Posts: 40 - Thank you received: 0 - - 12 years 1 month ago [\#174726](#174726) by [LemonChip](/forum/user/6683-lemonchip "View LemonChip's Profile") Replied by *[LemonChip](/forum/user/6683-lemonchip "View LemonChip's Profile")* on topic *[Can't activate a new account.](/forum/33-customers/872149-cant-activate-a-new-account#174726 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 2.5.27 -- Browser(s) name and version -- : Chrome 37.0.2062.124 m -- Error-message(debug-mod must be tuned on) -- : None. I am testing the registration part of the checkout. When I register an account, i get an email saying to click a link to activate the account. I click the link and I don't get any kind of confirmation that it worked, and then afterwards I can't progress any further through the checkout.")* Hi I found that it was already unpublished... But tried it both ways and the result was still the same. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NzIxNDktY2FudC1hY3RpdmF0ZS1hLW5ldy1hY2NvdW50P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[LemonChip](/forum/user/6683-lemonchip "View LemonChip's Profile")** - [![LemonChip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6683-lemonchip "View LemonChip's Profile") Topic Author - [ Offline](/forum/user/6683-lemonchip) Less More - Posts: 40 - Thank you received: 0 - - 12 years 1 month ago [\#174727](#174727) by [LemonChip](/forum/user/6683-lemonchip "View LemonChip's Profile") Replied by *[LemonChip](/forum/user/6683-lemonchip "View LemonChip's Profile")* on topic *[Can't activate a new account.](/forum/33-customers/872149-cant-activate-a-new-account#174727 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 2.5.27 -- Browser(s) name and version -- : Chrome 37.0.2062.124 m -- Error-message(debug-mod must be tuned on) -- : None. I am testing the registration part of the checkout. When I register an account, i get an email saying to click a link to activate the account. I click the link and I don't get any kind of confirmation that it worked, and then afterwards I can't progress any further through the checkout.")* Just some clarification... If I go to the joomla user manager after attempting to activate the account via the link in the email, the account isn't enabled or activated... If I enable & activate the account manually I can then log in to the shop on the front end... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NzIxNDktY2FudC1hY3RpdmF0ZS1hLW5ldy1hY2NvdW50P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[LemonChip](/forum/user/6683-lemonchip "View LemonChip's Profile")** - [![LemonChip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6683-lemonchip "View LemonChip's Profile") Topic Author - [ Offline](/forum/user/6683-lemonchip) Less More - Posts: 40 - Thank you received: 0 - - 12 years 1 month ago [\#174728](#174728) by [LemonChip](/forum/user/6683-lemonchip "View LemonChip's Profile") Replied by *[LemonChip](/forum/user/6683-lemonchip "View LemonChip's Profile")* on topic *[Can't activate a new account.](/forum/33-customers/872149-cant-activate-a-new-account#174728 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 2.5.27 -- Browser(s) name and version -- : Chrome 37.0.2062.124 m -- Error-message(debug-mod must be tuned on) -- : None. I am testing the registration part of the checkout. When I register an account, i get an email saying to click a link to activate the account. I click the link and I don't get any kind of confirmation that it worked, and then afterwards I can't progress any further through the checkout.")* Update, I figured out what the problem was... I had to go into the joomla user management settings and set "new account activation" to "self" instead of "admin". Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NzIxNDktY2FudC1hY3RpdmF0ZS1hLW5ldy1hY2NvdW50P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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