[Skip to main content](#vessel-content) # \[SOLVED\] Email Address Already Used ## - **[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")** - [![MSTACE's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7448-mstace "View MSTACE's Profile") Topic Author - [ Offline](/forum/user/7448-mstace) Less More - Posts: 301 - Thank you received: 11 - - 11 years 3 months ago - 11 years 3 months ago [\#208158](#208158) by [MSTACE](/forum/user/7448-mstace "View MSTACE's Profile") *[\[SOLVED\] Email Address Already Used](/forum/33-customers/878111-solved-email-address-already-used#208158 "-- url of the page with the problem -- : arthrem.co.nz -- HikaShop version -- : 2.5.0 My clients have run their Hikashop set to requiring user registration for several years. Now, because older people are still having difficulty registering, they have switched the Registration to 'GUEST'. But it is causing an issue. If someone has previously ordered it will not allow the same email address to be used again. Any idea on what has to be done to have the system ignore Guest order email addresses? See:")* was created by *[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")* -- url of the page with the problem -- : [ arthrem.co.nz](https://arthrem.co.nz) -- HikaShop version -- : 2.5.0 My clients have run their Hikashop set to requiring user registration for several years. Now, because older people are still having difficulty registering, they have switched the Registration to 'GUEST'. [ ![Voila_Capture_2015-07-13_03-07-25_pm.png](/forum/attachment/25487) ](/forum/attachment/25487 "...3-07-25_pm.png") But it is causing an issue. If someone has previously ordered it will not allow the same email address to be used again. Any idea on what has to be done to have the system ignore Guest order email addresses? See: [ ![image.png](/forum/attachment/25488) ](/forum/attachment/25488 "image.png") - [ ![Voila_Capture_2015-07-13_03-07-25_pm.png](/forum/attachment/25487) ](/forum/attachment/25487 "...3-07-25_pm.png") [ ](/forum/attachment/25487?download=1 "...3-07-25_pm.png") - [ ![image.png](/forum/attachment/25488) ](/forum/attachment/25488 "image.png") [ ](/forum/attachment/25488?download=1 "image.png") Last edit: 11 years 3 months ago by [MSTACE](/forum/user/7448-mstace "View MSTACE's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NzgxMTEtc29sdmVkLWVtYWlsLWFkZHJlc3MtYWxyZWFkeS11c2VkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 3 months ago [\#208187](#208187) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Email Address Already Used](/forum/33-customers/878111-solved-email-address-already-used#208187 "-- url of the page with the problem -- : arthrem.co.nz -- HikaShop version -- : 2.5.0 My clients have run their Hikashop set to requiring user registration for several years. Now, because older people are still having difficulty registering, they have switched the Registration to 'GUEST'. But it is causing an issue. If someone has previously ordered it will not allow the same email address to be used again. Any idea on what has to be done to have the system ignore Guest order email addresses? See:")* Hello, You can't have a user who already have a user account on your website "guest" checkout with the same email address as the one from his account. So if you keep the "login" option turned on in the configuration, you can have these users login during the checkout so that they can use the account they already have in order to checkout. Or they can use another email address in order to "guest" checkout. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NzgxMTEtc29sdmVkLWVtYWlsLWFkZHJlc3MtYWxyZWFkeS11c2VkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")** - [![MSTACE's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7448-mstace "View MSTACE's Profile") Topic Author - [ Offline](/forum/user/7448-mstace) Less More - Posts: 301 - Thank you received: 11 - - 11 years 3 months ago [\#208285](#208285) by [MSTACE](/forum/user/7448-mstace "View MSTACE's Profile") Replied by *[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")* on topic *[Email Address Already Used](/forum/33-customers/878111-solved-email-address-already-used#208285 "-- url of the page with the problem -- : arthrem.co.nz -- HikaShop version -- : 2.5.0 My clients have run their Hikashop set to requiring user registration for several years. Now, because older people are still having difficulty registering, they have switched the Registration to 'GUEST'. But it is causing an issue. If someone has previously ordered it will not allow the same email address to be used again. Any idea on what has to be done to have the system ignore Guest order email addresses? See:")* Understood. That is what I told the client. Changing methods mid-stream would be problematic. I turned on the Login Box on the registration form. That should solve the issue for existing accounts. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84NzgxMTEtc29sdmVkLWVtYWlsLWFkZHJlc3MtYWxyZWFkeS11c2VkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.057 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)