[Skip to main content](#vessel-content) # Customer Registration - Access Usergroup Invalid ## - **[sternhi](/forum/user/34422-sternhi "View sternhi's Profile")** - [![sternhi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34422-sternhi "View sternhi's Profile") Topic Author - [ Offline](/forum/user/34422-sternhi) Less More - Posts: 5 - Thank you received: 0 - - 11 years 1 month ago [\#215217](#215217) by [sternhi](/forum/user/34422-sternhi "View sternhi's Profile") *[Customer Registration - Access Usergroup Invalid](/forum/33-customers/879456-customer-registration-access-usergroup-invalid#215217 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : firefox 40.0.3 Hello, I having the following message when I try out the customer registration: "Access Usergroup Invalid" I have set up a group named customer, sub group of registered in Joomla. This group contains 5 groups. In Hikashop I ad a custom field using the FTW plugin. I have tried different settings and went through the configuration again an again, but it seems I miss something. Perhaps you guys have an idea. Thanks")* was created by *[sternhi](/forum/user/34422-sternhi "View sternhi's Profile")* -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : firefox 40.0.3 Hello, I having the following message when I try out the customer registration: "Access Usergroup Invalid" I have set up a group named customer, sub group of registered in Joomla. This group contains 5 groups. In Hikashop I ad a custom field using the FTW plugin. I have tried different settings and went through the configuration again an again, but it seems I miss something. Perhaps you guys have an idea. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84Nzk0NTYtY3VzdG9tZXItcmVnaXN0cmF0aW9uLWFjY2Vzcy11c2VyZ3JvdXAtaW52YWxpZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 1 month ago [\#215225](#215225) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Customer Registration - Access Usergroup Invalid](/forum/33-customers/879456-customer-registration-access-usergroup-invalid#215225 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : firefox 40.0.3 Hello, I having the following message when I try out the customer registration: "Access Usergroup Invalid" I have set up a group named customer, sub group of registered in Joomla. This group contains 5 groups. In Hikashop I ad a custom field using the FTW plugin. I have tried different settings and went through the configuration again an again, but it seems I miss something. Perhaps you guys have an idea. Thanks")* Hi, It must come from the configuration of your custom field. Can you provide a screenshot of the settings of your custom field and a screenshot of the settings of the FTW plugin ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84Nzk0NTYtY3VzdG9tZXItcmVnaXN0cmF0aW9uLWFjY2Vzcy11c2VyZ3JvdXAtaW52YWxpZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sternhi](/forum/user/34422-sternhi "View sternhi's Profile")** - [![sternhi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34422-sternhi "View sternhi's Profile") Topic Author - [ Offline](/forum/user/34422-sternhi) Less More - Posts: 5 - Thank you received: 0 - - 11 years 1 month ago [\#215278](#215278) by [sternhi](/forum/user/34422-sternhi "View sternhi's Profile") Replied by *[sternhi](/forum/user/34422-sternhi "View sternhi's Profile")* on topic *[Customer Registration - Access Usergroup Invalid](/forum/33-customers/879456-customer-registration-access-usergroup-invalid#215278 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : firefox 40.0.3 Hello, I having the following message when I try out the customer registration: "Access Usergroup Invalid" I have set up a group named customer, sub group of registered in Joomla. This group contains 5 groups. In Hikashop I ad a custom field using the FTW plugin. I have tried different settings and went through the configuration again an again, but it seems I miss something. Perhaps you guys have an idea. Thanks")* Here the scrennshot Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84Nzk0NTYtY3VzdG9tZXItcmVnaXN0cmF0aW9uLWFjY2Vzcy11c2VyZ3JvdXAtaW52YWxpZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 1 month ago [\#215302](#215302) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Customer Registration - Access Usergroup Invalid](/forum/33-customers/879456-customer-registration-access-usergroup-invalid#215302 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : firefox 40.0.3 Hello, I having the following message when I try out the customer registration: "Access Usergroup Invalid" I have set up a group named customer, sub group of registered in Joomla. This group contains 5 groups. In Hikashop I ad a custom field using the FTW plugin. I have tried different settings and went through the configuration again an again, but it seems I miss something. Perhaps you guys have an idea. Thanks")* Hi, In the FTW plugin you wrote "Customer" but the column name of your field is "customer". Correct that and it should work better. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84Nzk0NTYtY3VzdG9tZXItcmVnaXN0cmF0aW9uLWFjY2Vzcy11c2VyZ3JvdXAtaW52YWxpZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sternhi](/forum/user/34422-sternhi "View sternhi's Profile")** - [![sternhi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34422-sternhi "View sternhi's Profile") Topic Author - [ Offline](/forum/user/34422-sternhi) Less More - Posts: 5 - Thank you received: 0 - - 11 years 1 month ago [\#215438](#215438) by [sternhi](/forum/user/34422-sternhi "View sternhi's Profile") Replied by *[sternhi](/forum/user/34422-sternhi "View sternhi's Profile")* on topic *[Customer Registration - Access Usergroup Invalid](/forum/33-customers/879456-customer-registration-access-usergroup-invalid#215438 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : firefox 40.0.3 Hello, I having the following message when I try out the customer registration: "Access Usergroup Invalid" I have set up a group named customer, sub group of registered in Joomla. This group contains 5 groups. In Hikashop I ad a custom field using the FTW plugin. I have tried different settings and went through the configuration again an again, but it seems I miss something. Perhaps you guys have an idea. Thanks")* Thanks a lot for the help. It works now. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84Nzk0NTYtY3VzdG9tZXItcmVnaXN0cmF0aW9uLWFjY2Vzcy11c2VyZ3JvdXAtaW52YWxpZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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