[Skip to main content](#vessel-content) # Customer vote is not saving ## - **[dogungbeje](/forum/user/40726-dogungbeje "View dogungbeje's Profile")** - [![dogungbeje's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40726-dogungbeje "View dogungbeje's Profile") Topic Author - [ Offline](/forum/user/40726-dogungbeje) Less More - Posts: 2 - Thank you received: 0 - - 10 years 8 months ago [\#229021](#229021) by [dogungbeje](/forum/user/40726-dogungbeje "View dogungbeje's Profile") *[Customer vote is not saving](/forum/33-customers/882100-customer-vote-is-not-saving#229021 "-- url of the page with the problem -- : www.evivebeauty.com/shop/product/68-evive-exfolitor -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 Customer vote is not saving from both frontend and backend.")* was created by *[dogungbeje](/forum/user/40726-dogungbeje "View dogungbeje's Profile")* -- url of the page with the problem -- : [ www.evivebeauty.com/shop/product/68-evive-exfolitor](http://www.evivebeauty.com/shop/product/68-evive-exfolitor) -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 Customer vote is not saving from both frontend and backend. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODIxMDAtY3VzdG9tZXItdm90ZS1pcy1ub3Qtc2F2aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 8 months ago [\#229056](#229056) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Customer vote is not saving](/forum/33-customers/882100-customer-vote-is-not-saving#229056 "-- url of the page with the problem -- : www.evivebeauty.com/shop/product/68-evive-exfolitor -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 Customer vote is not saving from both frontend and backend.")* Hi, Please have a look at this topic: [ www.hikashop.com/support/documentation/3...-hikashop-2-6-1.html](https://www.hikashop.com/support/documentation/333-about-hikashop-2-6-1.html) More than that you can try to download and install the latest version of HikaShop from our website, still 2.6.1 but with hotfixes which can solve your issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODIxMDAtY3VzdG9tZXItdm90ZS1pcy1ub3Qtc2F2aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dogungbeje](/forum/user/40726-dogungbeje "View dogungbeje's Profile")** - [![dogungbeje's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40726-dogungbeje "View dogungbeje's Profile") Topic Author - [ Offline](/forum/user/40726-dogungbeje) Less More - Posts: 2 - Thank you received: 0 - - 10 years 8 months ago [\#229131](#229131) by [dogungbeje](/forum/user/40726-dogungbeje "View dogungbeje's Profile") Replied by *[dogungbeje](/forum/user/40726-dogungbeje "View dogungbeje's Profile")* on topic *[Customer vote is not saving](/forum/33-customers/882100-customer-vote-is-not-saving#229131 "-- url of the page with the problem -- : www.evivebeauty.com/shop/product/68-evive-exfolitor -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 Customer vote is not saving from both frontend and backend.")* I tried every but did NOT work. From the frontend when i fill the form for review, i get the error "Missing value for the comment or the vote value is wrong or unset" even though all the field are properly filled. Backend, nothing is saving. Please help. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODIxMDAtY3VzdG9tZXItdm90ZS1pcy1ub3Qtc2F2aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 8 months ago [\#229212](#229212) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Customer vote is not saving](/forum/33-customers/882100-customer-vote-is-not-saving#229212 "-- url of the page with the problem -- : www.evivebeauty.com/shop/product/68-evive-exfolitor -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 Customer vote is not saving from both frontend and backend.")* Hi, Do you have downloaded and installed the latest starter version of HikaShop from our website ? This version contain the fix for this issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODIxMDAtY3VzdG9tZXItdm90ZS1pcy1ub3Qtc2F2aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[posteragency](/forum/user/40864-posteragency "View posteragency's Profile")** - [![posteragency's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40864-posteragency "View posteragency's Profile") - [ Offline](/forum/user/40864-posteragency) Less More - Posts: 30 - Thank you received: 1 - - 10 years 8 months ago [\#230069](#230069) by [posteragency](/forum/user/40864-posteragency "View posteragency's Profile") Replied by *[posteragency](/forum/user/40864-posteragency "View posteragency's Profile")* on topic *[Customer vote is not saving](/forum/33-customers/882100-customer-vote-is-not-saving#230069 "-- url of the page with the problem -- : www.evivebeauty.com/shop/product/68-evive-exfolitor -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 Customer vote is not saving from both frontend and backend.")* Hi, we have the same error "Missing value for the comment or the vote value is wrong or unset" Version 2.6.1 Essential on Joomla 3.4.8 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODIxMDAtY3VzdG9tZXItdm90ZS1pcy1ub3Qtc2F2aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 8 months ago [\#230079](#230079) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Customer vote is not saving](/forum/33-customers/882100-customer-vote-is-not-saving#230079 "-- url of the page with the problem -- : www.evivebeauty.com/shop/product/68-evive-exfolitor -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 Customer vote is not saving from both frontend and backend.")* Hi, Same question than my previous one ![;)](/media/kunena/emoticons/11.png ";)") > Do you have downloaded and installed the latest starter version of HikaShop from our website ? > This version contain the fix for this issue. It is still the version 2.6.1 but with hot fixes including this one. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODIxMDAtY3VzdG9tZXItdm90ZS1pcy1ub3Qtc2F2aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[posteragency](/forum/user/40864-posteragency "View posteragency's Profile")** - [![posteragency's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40864-posteragency "View posteragency's Profile") - [ Offline](/forum/user/40864-posteragency) Less More - Posts: 30 - Thank you received: 1 - - 10 years 8 months ago [\#230138](#230138) by [posteragency](/forum/user/40864-posteragency "View posteragency's Profile") Replied by *[posteragency](/forum/user/40864-posteragency "View posteragency's Profile")* on topic *[Customer vote is not saving](/forum/33-customers/882100-customer-vote-is-not-saving#230138 "-- url of the page with the problem -- : www.evivebeauty.com/shop/product/68-evive-exfolitor -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 Customer vote is not saving from both frontend and backend.")* Hello Xavier, HikaShop Starter we have downloaded and installed on 31.1.2016 The version HikaShop Essential 2.6.1 [1602070724] we have downloaded and installed yesterday Greetings Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODIxMDAtY3VzdG9tZXItdm90ZS1pcy1ub3Qtc2F2aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 8 months ago [\#230166](#230166) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Customer vote is not saving](/forum/33-customers/882100-customer-vote-is-not-saving#230166 "-- url of the page with the problem -- : www.evivebeauty.com/shop/product/68-evive-exfolitor -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 Customer vote is not saving from both frontend and backend.")* Hi, So you should have this latest fix. Please give us a link to your website and a backend and FTP access to debug it directly. These informations can be sent via our contact form with a link to that topic in your message. [ www.hikashop.com/support/contact-us.html](http://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODIxMDAtY3VzdG9tZXItdm90ZS1pcy1ub3Qtc2F2aW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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