[Skip to main content](#vessel-content) # Stopping delivery addresses outside UK ## - **[2suavecom](/forum/user/36961-2suavecom "View 2suavecom's Profile")** - [![2suavecom's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36961-2suavecom "View 2suavecom's Profile") Topic Author - [ Offline](/forum/user/36961-2suavecom) Less More - Posts: 3 - Thank you received: 0 - - 10 years 7 months ago [\#234077](#234077) by [2suavecom](/forum/user/36961-2suavecom "View 2suavecom's Profile") *[Stopping delivery addresses outside UK](/forum/33-customers/883297-stopping-delivery-addresses-outside-uk#234077 "-- HikaShop version -- : 2.61 -- Joomla version -- : 3.5 -- PHP version -- : 5.3 Is there any way of stopping any delivery addresses outside the UK being processed without contacting us? Also, on the email that came through it lists our address as the shipping address. Can this be looked at as well?")* was created by *[2suavecom](/forum/user/36961-2suavecom "View 2suavecom's Profile")* -- HikaShop version -- : 2.61 -- Joomla version -- : 3.5 -- PHP version -- : 5.3 Is there any way of stopping any delivery addresses outside the UK being processed without contacting us? Also, on the email that came through it lists our address as the shipping address. Can this be looked at as well? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODMyOTctc3RvcHBpbmctZGVsaXZlcnktYWRkcmVzc2VzLW91dHNpZGUtdWs/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 7 months ago [\#234079](#234079) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Stopping delivery addresses outside UK](/forum/33-customers/883297-stopping-delivery-addresses-outside-uk#234079 "-- HikaShop version -- : 2.61 -- Joomla version -- : 3.5 -- PHP version -- : 5.3 Is there any way of stopping any delivery addresses outside the UK being processed without contacting us? Also, on the email that came through it lists our address as the shipping address. Can this be looked at as well?")* Hello, The only way to stop delivery outside the UK will be to set the "Zone" option of your shipping method(s) configuration page to UK, so your shipping methods will only be available for UK addresses. Can you give me more information about what you want to do through your email ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODMyOTctc3RvcHBpbmctZGVsaXZlcnktYWRkcmVzc2VzLW91dHNpZGUtdWs/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[2suavecom](/forum/user/36961-2suavecom "View 2suavecom's Profile")** - [![2suavecom's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36961-2suavecom "View 2suavecom's Profile") Topic Author - [ Offline](/forum/user/36961-2suavecom) Less More - Posts: 3 - Thank you received: 0 - - 10 years 6 months ago [\#234603](#234603) by [2suavecom](/forum/user/36961-2suavecom "View 2suavecom's Profile") Replied by *[2suavecom](/forum/user/36961-2suavecom "View 2suavecom's Profile")* on topic *[Stopping delivery addresses outside UK](/forum/33-customers/883297-stopping-delivery-addresses-outside-uk#234603 "-- HikaShop version -- : 2.61 -- Joomla version -- : 3.5 -- PHP version -- : 5.3 Is there any way of stopping any delivery addresses outside the UK being processed without contacting us? Also, on the email that came through it lists our address as the shipping address. Can this be looked at as well?")* Hi. Basically when the user selects their country of residence as anywhere outside the UK I would like them to be directed to a contact us form. So they can fill it in and send it over to us. We are not currently able to process overseas orders via our shop. Can you help? Thank you Mike Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODMyOTctc3RvcHBpbmctZGVsaXZlcnktYWRkcmVzc2VzLW91dHNpZGUtdWs/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 6 months ago [\#234613](#234613) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Stopping delivery addresses outside UK](/forum/33-customers/883297-stopping-delivery-addresses-outside-uk#234613 "-- HikaShop version -- : 2.61 -- Joomla version -- : 3.5 -- PHP version -- : 5.3 Is there any way of stopping any delivery addresses outside the UK being processed without contacting us? Also, on the email that came through it lists our address as the shipping address. Can this be looked at as well?")* Hello Mike, The only solution to approximately do what you want for the moment is to restrict your shipping methods to the UK so that your customer won't be able to complete their order unless they use a UK address. But their is no option to do what you want, the only solution will be to use some custom code or to directly specify through a content module to your customers that they should use the contact form if they want a delivery outside UK. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODMyOTctc3RvcHBpbmctZGVsaXZlcnktYWRkcmVzc2VzLW91dHNpZGUtdWs/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[2suavecom](/forum/user/36961-2suavecom "View 2suavecom's Profile")** - [![2suavecom's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36961-2suavecom "View 2suavecom's Profile") Topic Author - [ Offline](/forum/user/36961-2suavecom) Less More - Posts: 3 - Thank you received: 0 - - 10 years 6 months ago [\#234843](#234843) by [2suavecom](/forum/user/36961-2suavecom "View 2suavecom's Profile") Replied by *[2suavecom](/forum/user/36961-2suavecom "View 2suavecom's Profile")* on topic *[Stopping delivery addresses outside UK](/forum/33-customers/883297-stopping-delivery-addresses-outside-uk#234843 "-- HikaShop version -- : 2.61 -- Joomla version -- : 3.5 -- PHP version -- : 5.3 Is there any way of stopping any delivery addresses outside the UK being processed without contacting us? Also, on the email that came through it lists our address as the shipping address. Can this be looked at as well?")* Thanks for your reply on this. Can you advise how I would do that please? Thank you Mike Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODMyOTctc3RvcHBpbmctZGVsaXZlcnktYWRkcmVzc2VzLW91dHNpZGUtdWs/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 6 months ago [\#234857](#234857) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Stopping delivery addresses outside UK](/forum/33-customers/883297-stopping-delivery-addresses-outside-uk#234857 "-- HikaShop version -- : 2.61 -- Joomla version -- : 3.5 -- PHP version -- : 5.3 Is there any way of stopping any delivery addresses outside the UK being processed without contacting us? Also, on the email that came through it lists our address as the shipping address. Can this be looked at as well?")* Hello Mike, 1. You'll just have to force a menu on your checkout by using the "Menu" option of the page "Hikashop->System->Configuration->Checkout" 2. And then display a content module through that menu which will display more information about the way your checkout workflow works. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODMyOTctc3RvcHBpbmctZGVsaXZlcnktYWRkcmVzc2VzLW91dHNpZGUtdWs/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.321 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)