[Skip to main content](#vessel-content) # Unable to edit address ## - **[andrewkatz](/forum/user/36243-andrewkatz "View andrewkatz's Profile")** - [![andrewkatz's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36243-andrewkatz "View andrewkatz's Profile") Topic Author - [ Offline](/forum/user/36243-andrewkatz) Less More - Posts: 12 - Thank you received: 0 - - 10 years 3 months ago [\#244980](#244980) by [andrewkatz](/forum/user/36243-andrewkatz "View andrewkatz's Profile") *[Unable to edit address](/forum/33-customers/885461-unable-to-edit-address#244980 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : No error messages present We have set the "My Account" link to go to the customer dashboard. From there they can click "Manage Your Addresses". It takes them to the edit address screen. When you click the pencil, the screen goes gray, but nothing pops up. On the checkout, you can edit the address by clicking the pencil and it works fine. It isn't working from the Manager your Addresses screen.")* was created by *[andrewkatz](/forum/user/36243-andrewkatz "View andrewkatz's Profile")* -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : No error messages present We have set the "My Account" link to go to the customer dashboard. From there they can click "Manage Your Addresses". It takes them to the edit address screen. When you click the pencil, the screen goes gray, but nothing pops up. On the checkout, you can edit the address by clicking the pencil and it works fine. It isn't working from the Manager your Addresses screen. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODU0NjEtdW5hYmxlLXRvLWVkaXQtYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 10 years 3 months ago [\#244986](#244986) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Unable to edit address](/forum/33-customers/885461-unable-to-edit-address#244986 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.4.45 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : No error messages present We have set the "My Account" link to go to the customer dashboard. From there they can click "Manage Your Addresses". It takes them to the edit address screen. When you click the pencil, the screen goes gray, but nothing pops up. On the checkout, you can edit the address by clicking the pencil and it works fine. It isn't working from the Manager your Addresses screen.")* Hi, Go in the HikaShop configuration and under the Display tab, try to change the "popup mode" setting of the HikaShop configuration and see if one of the choices helps. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODU0NjEtdW5hYmxlLXRvLWVkaXQtYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.103 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)