[Skip to main content](#vessel-content) # White screen on the new address(manage your addre) ## - **[sonic69](/forum/user/36960-sonic69 "View sonic69's Profile")** - [![sonic69's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36960-sonic69 "View sonic69's Profile") Topic Author - [ Offline](/forum/user/36960-sonic69) Less More - Posts: 16 - Thank you received: 0 - - 10 years 2 months ago - 10 years 2 months ago [\#247709](#247709) by [sonic69](/forum/user/36960-sonic69 "View sonic69's Profile") *[White screen on the new address(manage your addre)](/forum/33-customers/886021-white-screen-on-the-new-address-manage-your-addre#247709 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 hello when im go to fllow page: goo.gl/1tdr76 and click on the Button "NEW",A white screen will be shown! please help me")* was created by *[sonic69](/forum/user/36960-sonic69 "View sonic69's Profile")* -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 hello when im go to fllow page: [ goo.gl/1tdr76](http://goo.gl/1tdr76) and click on the Button "NEW",A white screen will be shown! > credential removed please help me Last edit: 10 years 2 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Reason: remove confidential information Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODYwMjEtd2hpdGUtc2NyZWVuLW9uLXRoZS1uZXctYWRkcmVzcy1tYW5hZ2UteW91ci1hZGRyZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 2 months ago [\#247711](#247711) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[White screen on the new address(manage your addre)](/forum/33-customers/886021-white-screen-on-the-new-address-manage-your-addre#247711 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 hello when im go to fllow page: goo.gl/1tdr76 and click on the Button "NEW",A white screen will be shown! please help me")* Hi, Please check your PHP error log to get more details about the PHP fatal error. Regarding where the page rendering it stops, I don't think that it is related to HikaShop. While "index.php/user-area/customer/ucp/address/add/tmpl-component" gives a blank page with a PHP fatal error, the version "index.php/user-area/customer/ucp/address/add" do not. So I think it's related to your template and his support of the popups (tmpl component). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODYwMjEtd2hpdGUtc2NyZWVuLW9uLXRoZS1uZXctYWRkcmVzcy1tYW5hZ2UteW91ci1hZGRyZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[sonic69](/forum/user/36960-sonic69 "View sonic69's Profile")** - [![sonic69's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36960-sonic69 "View sonic69's Profile") Topic Author - [ Offline](/forum/user/36960-sonic69) Less More - Posts: 16 - Thank you received: 0 - - 10 years 2 months ago [\#247785](#247785) by [sonic69](/forum/user/36960-sonic69 "View sonic69's Profile") Replied by *[sonic69](/forum/user/36960-sonic69 "View sonic69's Profile")* on topic *[White screen on the new address(manage your addre)](/forum/33-customers/886021-white-screen-on-the-new-address-manage-your-addre#247785 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 hello when im go to fllow page: goo.gl/1tdr76 and click on the Button "NEW",A white screen will be shown! please help me")* Thank You for replay i'm check logs file.The following error is issued. please see: "GET /index.php/user-area/customer/ucp/address/add/tmpl-component HTTP/1.1" 200 319 "[ mysite.com/index.php/user-area/customer/ucp/address](http://mysite.com/index.php/user-area/customer/ucp/address)" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36" [16/Aug/2016:20:45:45 +0430] "GET /index.php/user-area/customer/ucp/address/add/tmpl-component HTTP/1.1" 200 200 "[ mysite.com/index.php/user-area/customer/ucp/address](http://mysite.com/index.php/user-area/customer/ucp/address)" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36" "GET /index.php/user-area/customer/ucp/address/add/tmpl-component HTTP/1.1" 200 200 "[ mysite.com/index.php/user-area/customer/ucp/address](http://mysite.com/index.php/user-area/customer/ucp/address)" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36" [16/Aug/2016:20:56:54 +0430] "GET /index.php/user-area/customer/ucp/address/add/tmpl-component HTTP/1.1" 200 200 "[ mysite.com/index.php/user-area/customer/ucp/address](http://mysite.com/index.php/user-area/customer/ucp/address)" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36" [16/Aug/2016:21:18:59 +0430] "GET /index.php/user-area/customer/ucp/address/add/tmpl-component HTTP/1.1" 200 200 "[ mysite.com/index.php/user-area/customer/ucp/address](http://mysite.com/index.php/user-area/customer/ucp/address)" "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36" "GET /index.php/user-area/customer/ucp/address/add/tmpl-component HTTP/1.1" 200 200 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36" "GET /favicon.ico HTTP/1.1" 404 1148 "[ mysite.com/index.php/user-area/customer/...s/add/tmpl-component](http://mysite.com/index.php/user-area/customer/ucp/address/add/tmpl-component)" "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36" "GET /index.php/user-area/customer/ucp/address/add/tmpl-component HTTP/1.1" 200 200 "[ mysite.com/index.php/user-area/customer/ucp/address](http://mysite.com/index.php/user-area/customer/ucp/address)" "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36" "GET /index.php/user-area/customer/ucp/address/add/tmpl-component HTTP/1.1" 200 200 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36" When an error Joomla developer put the following error will be issued Notice: Undefined property: Joomla\Registry\Registry::$API in /home/public_html/templates/tz_jollyany_joomla/component.php on line 79 Fatal error: Call to a member function URLtemplate() on a non-object in /home/public_html/templates/tz_jollyany_joomla/component.php on line 79 where is the problem from? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODYwMjEtd2hpdGUtc2NyZWVuLW9uLXRoZS1uZXctYWRkcmVzcy1tYW5hZ2UteW91ci1hZGRyZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 2 months ago [\#247786](#247786) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[White screen on the new address(manage your addre)](/forum/33-customers/886021-white-screen-on-the-new-address-manage-your-addre#247786 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.0 hello when im go to fllow page: goo.gl/1tdr76 and click on the Button "NEW",A white screen will be shown! please help me")* Hi, Here your error : Code: Fatal error: Call to a member function URLtemplate() on a non-object in /home/public_html/templates/tz_jollyany_joomla/component.php on line 79 And, as previously mentioned, the error is in the template you're using. So please see that directly with your template provider. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODYwMjEtd2hpdGUtc2NyZWVuLW9uLXRoZS1uZXctYWRkcmVzcy1tYW5hZ2UteW91ci1hZGRyZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.074 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)