[Skip to main content](#vessel-content) # Hikashop activation email does NOT activate user ## - **[bmichael](/forum/user/45268-bmichael "View bmichael's Profile")** - [![bmichael's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45268-bmichael "View bmichael's Profile") Topic Author - [ Offline](/forum/user/45268-bmichael) Less More - Posts: 2 - Thank you received: 0 - - 10 years 3 weeks ago [\#251108](#251108) by [bmichael](/forum/user/45268-bmichael "View bmichael's Profile") *[Hikashop activation email does NOT activate user](/forum/33-customers/886657-hikashop-activation-email-does-not-activate-user#251108 "Hi - New to Hikashop and evaluating for a customer. When using the HikaShop registration for a new user, the user gets 2 activation emails. One from hikashop and one from joomla. If you click the link in the hikashop email, it does NOT activate the user even though it says it does. The joomla email does. Can i disable the HikaShop email going out? Thanks - Bruce")* was created by *[bmichael](/forum/user/45268-bmichael "View bmichael's Profile")* Hi - New to Hikashop and evaluating for a customer. When using the HikaShop registration for a new user, the user gets 2 activation emails. One from hikashop and one from joomla. If you click the link in the hikashop email, it does NOT activate the user even though it says it does. The joomla email does. Can i disable the HikaShop email going out? Thanks - Bruce Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODY2NTctaGlrYXNob3AtYWN0aXZhdGlvbi1lbWFpbC1kb2VzLW5vdC1hY3RpdmF0ZS11c2VyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 10 years 3 weeks ago [\#251127](#251127) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop activation email does NOT activate user](/forum/33-customers/886657-hikashop-activation-email-does-not-activate-user#251127 "Hi - New to Hikashop and evaluating for a customer. When using the HikaShop registration for a new user, the user gets 2 activation emails. One from hikashop and one from joomla. If you click the link in the hikashop email, it does NOT activate the user even though it says it does. The joomla email does. Can i disable the HikaShop email going out? Thanks - Bruce")* Hi, I don't see why you would get two emails. You should only get the activation email from HikaShop and the link there should work. That's how it is on our end and for everyone else so far. So I'm suspecting that you have some third party extension messing with the user registration/activation process. If you go in the menu System>Emails of HikaShop Business, you can deactivate individually each email. So deactivate there the "user account" email and your customers won't get the HikaShop activation email. Alternatively, you could also turn off the activation of new user accounts in the settings page of the Joomla user manager. Which would also help for the workflow of your checkout. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODY2NTctaGlrYXNob3AtYWN0aXZhdGlvbi1lbWFpbC1kb2VzLW5vdC1hY3RpdmF0ZS11c2VyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.089 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)