[Skip to main content](#vessel-content) # Rest password failed ## - **[katie](/forum/user/28708-katie "View katie's Profile")** - [![katie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28708-katie "View katie's Profile") Topic Author - [ Offline](/forum/user/28708-katie) Less More - Posts: 11 - Thank you received: 0 - - 10 years 2 weeks ago [\#252124](#252124) by [katie](/forum/user/28708-katie "View katie's Profile") *[Rest password failed](/forum/33-customers/886853-rest-password-failed#252124 "-- url of the page with the problem -- : www.relaxationrooms.com/ -- HikaShop version -- : 2.6.4 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.4.29 -- Browser(s) name and version -- : Chrome 53.0.2785.143 (64-bit) When a customer clicks 'forgotten password', they get the message 'Reset password failed: This user is blocked. If this is an error, please contact an administrator.' This occurs only with customers who haven't originally clicked the activation link. Is there any way to reset the passwords without manually unblocking them? TIA.")* was created by *[katie](/forum/user/28708-katie "View katie's Profile")* -- url of the page with the problem -- : [ www.relaxationrooms.com/](http://www.relaxationrooms.com/) -- HikaShop version -- : 2.6.4 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.4.29 -- Browser(s) name and version -- : Chrome 53.0.2785.143 (64-bit) When a customer clicks 'forgotten password', they get the message 'Reset password failed: This user is blocked. If this is an error, please contact an administrator.' This occurs only with customers who haven't originally clicked the activation link. Is there any way to reset the passwords without manually unblocking them? TIA. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODY4NTMtcmVzdC1wYXNzd29yZC1mYWlsZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86309 - Thank you received: 14274 - - 10 years 2 weeks ago [\#252125](#252125) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Rest password failed](/forum/33-customers/886853-rest-password-failed#252125 "-- url of the page with the problem -- : www.relaxationrooms.com/ -- HikaShop version -- : 2.6.4 -- Joomla version -- : 2.5.28 -- PHP version -- : 5.4.29 -- Browser(s) name and version -- : Chrome 53.0.2785.143 (64-bit) When a customer clicks 'forgotten password', they get the message 'Reset password failed: This user is blocked. If this is an error, please contact an administrator.' This occurs only with customers who haven't originally clicked the activation link. Is there any way to reset the passwords without manually unblocking them? TIA.")* Hi, I don't knwo about such possibility. That's a Joomla core feature so I would recommend to ask on the Joomla official forum. Maybe someone there has a better idea. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODY4NTMtcmVzdC1wYXNzd29yZC1mYWlsZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.087 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)