[Skip to main content](#vessel-content) # User Registraton Issue ## - **[wernejo](/forum/user/38697-wernejo "View wernejo's Profile")** - [![wernejo's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/crossing_kangaroo.png)](/forum/user/38697-wernejo "View wernejo's Profile") Topic Author - [ Offline](/forum/user/38697-wernejo) Less More - Posts: 43 - Thank you received: 0 - - 10 years 1 week ago [\#252723](#252723) by [wernejo](/forum/user/38697-wernejo "View wernejo's Profile") *[User Registraton Issue](/forum/33-customers/886979-user-registraton-issue#252723 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined variable: registration in /components/com_hikashop/views/user/tmpl/registration.php on line 22 Hi, I was hoping you could help me solve an issue I'm having on the registration page for my website. The issue occurs when a customer goes to process their order and is asked to login or register an account on the 1st step of the checkout. When a customer goes to register, an error message appears at the top of the page and none of the drop-down selection boxes load correctly. The strange thing is that this issue only occurs when a shopper goes to register as part of the checkout process. If they use the registration option in the login module that's in the main navigation then they don't have any problems. The rest of the shopping cart works fine with no issues.")* was created by *[wernejo](/forum/user/38697-wernejo "View wernejo's Profile")* -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined variable: registration in /components/com_hikashop/views/user/tmpl/registration.php on line 22 Hi, I was hoping you could help me solve an issue I'm having on the registration page for my website. The issue occurs when a customer goes to process their order and is asked to login or register an account on the 1st step of the checkout. When a customer goes to register, an error message appears at the top of the page and none of the drop-down selection boxes load correctly. The strange thing is that this issue only occurs when a shopper goes to register as part of the checkout process. If they use the registration option in the login module that's in the main navigation then they don't have any problems. The rest of the shopping cart works fine with no issues. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODY5NzktdXNlci1yZWdpc3RyYXRvbi1pc3N1ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 1 week ago [\#252744](#252744) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[User Registraton Issue](/forum/33-customers/886979-user-registraton-issue#252744 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined variable: registration in /components/com_hikashop/views/user/tmpl/registration.php on line 22 Hi, I was hoping you could help me solve an issue I'm having on the registration page for my website. The issue occurs when a customer goes to process their order and is asked to login or register an account on the 1st step of the checkout. When a customer goes to register, an error message appears at the top of the page and none of the drop-down selection boxes load correctly. The strange thing is that this issue only occurs when a shopper goes to register as part of the checkout process. If they use the registration option in the login module that's in the main navigation then they don't have any problems. The rest of the shopping cart works fine with no issues.")* Hello, 1. Notice messages won't affect your shop. Note that when your shop is in production mode you should : - Disable the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language") - Set the "error reporting" option of the Joomla configuration to "none" 2. It can actually be coming from many things like cache/SEF issues so firstly, can you try it : - Without any SEF option and module - With the cache disabled and cleared The following user(s) said Thank You: [wernejo](/forum/user/38697-wernejo "View wernejo's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODY5NzktdXNlci1yZWdpc3RyYXRvbi1pc3N1ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[wernejo](/forum/user/38697-wernejo "View wernejo's Profile")** - [![wernejo's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/crossing_kangaroo.png)](/forum/user/38697-wernejo "View wernejo's Profile") Topic Author - [ Offline](/forum/user/38697-wernejo) Less More - Posts: 43 - Thank you received: 0 - - 10 years 6 days ago [\#253111](#253111) by [wernejo](/forum/user/38697-wernejo "View wernejo's Profile") Replied by *[wernejo](/forum/user/38697-wernejo "View wernejo's Profile")* on topic *[User Registraton Issue](/forum/33-customers/886979-user-registraton-issue#253111 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined variable: registration in /components/com_hikashop/views/user/tmpl/registration.php on line 22 Hi, I was hoping you could help me solve an issue I'm having on the registration page for my website. The issue occurs when a customer goes to process their order and is asked to login or register an account on the 1st step of the checkout. When a customer goes to register, an error message appears at the top of the page and none of the drop-down selection boxes load correctly. The strange thing is that this issue only occurs when a shopper goes to register as part of the checkout process. If they use the registration option in the login module that's in the main navigation then they don't have any problems. The rest of the shopping cart works fine with no issues.")* Thanks for your help Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODY5NzktdXNlci1yZWdpc3RyYXRvbi1pc3N1ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[suhail](/forum/user/36410-suhail "View suhail's Profile")** - [![suhail's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36410-suhail "View suhail's Profile") - [ Offline](/forum/user/36410-suhail) Less More - Posts: 33 - Thank you received: 0 - - 9 years 10 months ago [\#257635](#257635) by [suhail](/forum/user/36410-suhail "View suhail's Profile") Replied by *[suhail](/forum/user/36410-suhail "View suhail's Profile")* on topic *[User Registraton Issue](/forum/33-customers/886979-user-registraton-issue#257635 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined variable: registration in /components/com_hikashop/views/user/tmpl/registration.php on line 22 Hi, I was hoping you could help me solve an issue I'm having on the registration page for my website. The issue occurs when a customer goes to process their order and is asked to login or register an account on the 1st step of the checkout. When a customer goes to register, an error message appears at the top of the page and none of the drop-down selection boxes load correctly. The strange thing is that this issue only occurs when a shopper goes to register as part of the checkout process. If they use the registration option in the login module that's in the main navigation then they don't have any problems. The rest of the shopping cart works fine with no issues.")* Joomla versie: 3.6.4 PHP : 7 Hi, Maybe I have the same problem because some customers during record can no longer log in and when I'm on the backend of Joomla User manage I see the them is blocked. Do you know where the problem lies. Sincerely, suhail Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODY5NzktdXNlci1yZWdpc3RyYXRvbi1pc3N1ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 9 years 10 months ago [\#257663](#257663) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[User Registraton Issue](/forum/33-customers/886979-user-registraton-issue#257663 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined variable: registration in /components/com_hikashop/views/user/tmpl/registration.php on line 22 Hi, I was hoping you could help me solve an issue I'm having on the registration page for my website. The issue occurs when a customer goes to process their order and is asked to login or register an account on the 1st step of the checkout. When a customer goes to register, an error message appears at the top of the page and none of the drop-down selection boxes load correctly. The strange thing is that this issue only occurs when a shopper goes to register as part of the checkout process. If they use the registration option in the login module that's in the main navigation then they don't have any problems. The rest of the shopping cart works fine with no issues.")* Hi, Wouldn't it be because they didn't receive their activation email ? In that case, the easiest solution is to deactivate the activation of user accounts in the settings of your Joomla user manager. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODY5NzktdXNlci1yZWdpc3RyYXRvbi1pc3N1ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[suhail](/forum/user/36410-suhail "View suhail's Profile")** - [![suhail's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36410-suhail "View suhail's Profile") - [ Offline](/forum/user/36410-suhail) Less More - Posts: 33 - Thank you received: 0 - - 9 years 10 months ago [\#257686](#257686) by [suhail](/forum/user/36410-suhail "View suhail's Profile") Replied by *[suhail](/forum/user/36410-suhail "View suhail's Profile")* on topic *[User Registraton Issue](/forum/33-customers/886979-user-registraton-issue#257686 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : Notice: Undefined variable: registration in /components/com_hikashop/views/user/tmpl/registration.php on line 22 Hi, I was hoping you could help me solve an issue I'm having on the registration page for my website. The issue occurs when a customer goes to process their order and is asked to login or register an account on the 1st step of the checkout. When a customer goes to register, an error message appears at the top of the page and none of the drop-down selection boxes load correctly. The strange thing is that this issue only occurs when a shopper goes to register as part of the checkout process. If they use the registration option in the login module that's in the main navigation then they don't have any problems. The rest of the shopping cart works fine with no issues.")* Hi Nicolas, it works well. Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODY5NzktdXNlci1yZWdpc3RyYXRvbi1pc3N1ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.293 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)