[Skip to main content](#vessel-content) # error message when (registered) users want to log in ## - **[cestmimi!](/forum/user/46706-cestmimi "View cestmimi!'s Profile")** - [![cestmimi!'s Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46706-cestmimi "View cestmimi!'s Profile") Topic Author - [ Offline](/forum/user/46706-cestmimi) Less More - Posts: 4 - Thank you received: 0 - - 9 years 9 months ago [\#258331](#258331) by [cestmimi!](/forum/user/46706-cestmimi "View cestmimi!'s Profile") *[error message when (registered) users want to log in](/forum/33-customers/888060-error-message-when-registered-users-want-to-log-in#258331 "Error message, when (registered) users want to log in Mika Shop! Hello, First of all HIKA SHOP is a great program!!! All works very well, except when a user want to buy and is already registered on my site (so when he already bought something, it's impossible for him/her to buy a second time, because he cannot sign in and login with his password). He/she gets the warning message: Die Authentifikation von Zugriff verweigert ist fehlgeschlagen. I tried it with my own addresses, I even enabled the option of access to "old-fashioned and insecure" apps on my gmail-account, but it didn't change the problem... There is no access for registered users.... What works wrong? Thanks for your help and... merry Xmas.... ;-) Désirée")* was created by *[cestmimi!](/forum/user/46706-cestmimi "View cestmimi!'s Profile")* Error message, when (registered) users want to log in Mika Shop! Hello, First of all HIKA SHOP is a great program!!! All works very well, except when a user want to buy and is already registered on my site (so when he already bought something, it's impossible for him/her to buy a second time, because he cannot sign in and login with his password). He/she gets the warning message: Die Authentifikation von Zugriff verweigert ist fehlgeschlagen. I tried it with my own addresses, I even enabled the option of access to "old-fashioned and insecure" apps on my gmail-account, but it didn't change the problem... There is no access for registered users.... What works wrong? Thanks for your help and... merry Xmas.... ![;-)](/media/kunena/emoticons/14.png ";-)") Désirée Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODgwNjAtZXJyb3ItbWVzc2FnZS13aGVuLXJlZ2lzdGVyZWQtdXNlcnMtd2FudC10by1sb2ctaW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14264 - - 9 years 9 months ago [\#258343](#258343) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[error message when (registered) users want to log in](/forum/33-customers/888060-error-message-when-registered-users-want-to-log-in#258343 "Error message, when (registered) users want to log in Mika Shop! Hello, First of all HIKA SHOP is a great program!!! All works very well, except when a user want to buy and is already registered on my site (so when he already bought something, it's impossible for him/her to buy a second time, because he cannot sign in and login with his password). He/she gets the warning message: Die Authentifikation von Zugriff verweigert ist fehlgeschlagen. I tried it with my own addresses, I even enabled the option of access to "old-fashioned and insecure" apps on my gmail-account, but it didn't change the problem... There is no access for registered users.... What works wrong? Thanks for your help and... merry Xmas.... ;-) Désirée")* Hi, There is no such error message in HikaShop or Joomla. Could you try again with the english version of your website in order to get the exact english version of the error message ? That would help us understand what's going on. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODgwNjAtZXJyb3ItbWVzc2FnZS13aGVuLXJlZ2lzdGVyZWQtdXNlcnMtd2FudC10by1sb2ctaW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cestmimi!](/forum/user/46706-cestmimi "View cestmimi!'s Profile")** - [![cestmimi!'s Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46706-cestmimi "View cestmimi!'s Profile") Topic Author - [ Offline](/forum/user/46706-cestmimi) Less More - Posts: 4 - Thank you received: 0 - - 9 years 9 months ago [\#258349](#258349) by [cestmimi!](/forum/user/46706-cestmimi "View cestmimi!'s Profile") Replied by *[cestmimi!](/forum/user/46706-cestmimi "View cestmimi!'s Profile")* on topic *[error message when (registered) users want to log in](/forum/33-customers/888060-error-message-when-registered-users-want-to-log-in#258349 "Error message, when (registered) users want to log in Mika Shop! Hello, First of all HIKA SHOP is a great program!!! All works very well, except when a user want to buy and is already registered on my site (so when he already bought something, it's impossible for him/her to buy a second time, because he cannot sign in and login with his password). He/she gets the warning message: Die Authentifikation von Zugriff verweigert ist fehlgeschlagen. I tried it with my own addresses, I even enabled the option of access to "old-fashioned and insecure" apps on my gmail-account, but it didn't change the problem... There is no access for registered users.... What works wrong? Thanks for your help and... merry Xmas.... ;-) Désirée")* Hello Nicolas, I tried it with another E-Mail Address (gmail) and it worked without any problem. As the message is unknown for you, I think it must be a problem with the yahoo-address. Many thanks for answer. I have an other problem: I still have the hika-starter version and would like to upgrade, when I really start to sell. Until now all only a project . So how can I put my logo on the confirming order-mail. (I think I read last night all your entrance and explanations on the English and French Forum. ) AND I know that normally you can do it without problem in the commercial program... I did the following advice from Jan: "Just look into the source of an confirmation email And you can see what the folder on the server and the filename of the used image. This should be something like : media/com_hikashop/images/icons/icon-48-order.png Just download it and edit it with photoshop . I must say, i made my logo much and much larger. Then upload it to the same folder on the server." But it still doesn't work! I even replaced the icon-16-order.png, I have now my logo in the backend of HikaShop for Orders (which looks very nice), but the standard-mail to confirm orders still have the hika-shop-icon. What is wrong? Thank you for help! Désirée Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODgwNjAtZXJyb3ItbWVzc2FnZS13aGVuLXJlZ2lzdGVyZWQtdXNlcnMtd2FudC10by1sb2ctaW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 9 months ago [\#258350](#258350) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[error message when (registered) users want to log in](/forum/33-customers/888060-error-message-when-registered-users-want-to-log-in#258350 "Error message, when (registered) users want to log in Mika Shop! Hello, First of all HIKA SHOP is a great program!!! All works very well, except when a user want to buy and is already registered on my site (so when he already bought something, it's impossible for him/her to buy a second time, because he cannot sign in and login with his password). He/she gets the warning message: Die Authentifikation von Zugriff verweigert ist fehlgeschlagen. I tried it with my own addresses, I even enabled the option of access to "old-fashioned and insecure" apps on my gmail-account, but it didn't change the problem... There is no access for registered users.... What works wrong? Thanks for your help and... merry Xmas.... ;-) Désirée")* Hi, Please do not duplicate your message between different threads. You already post your question and we already replied to it ; please do not force the HikaShop support team to answer several times to the same question in different parts of the forum. It does not allow us to provide a good and efficiant (and free !) support. [ www.hikashop.com/forum/4-how-to/885927-p...fermation-email.html](https://www.hikashop.com/forum/4-how-to/885927-put-logo-in-confermation-email.html) Thank you for your understanding. --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODgwNjAtZXJyb3ItbWVzc2FnZS13aGVuLXJlZ2lzdGVyZWQtdXNlcnMtd2FudC10by1sb2ctaW4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.151 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)