[Skip to main content](#vessel-content) # Trouble adding customer address on backend ## - **[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")** - [![blackfrog's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36484.jpg)](/forum/user/36484-blackfrog "View blackfrog's Profile") Topic Author - [ Offline](/forum/user/36484-blackfrog) Less More - Posts: 62 - Thank you received: 1 - - 9 years 8 months ago [\#263847](#263847) by [blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile") *[Trouble adding customer address on backend](/forum/33-customers/889136-trouble-adding-customer-address-on-backend#263847 "-- HikaShop version -- : 3.0.0 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.3 Hello, I am setting up dealers on the backend. I create them as a user, and then go to the customer field to put in their address information. The system will not give me the opportunity to put in a state unless I pick a country, but it doesn't give me an area to pick a country (even though they are all US). So I put in what I can, and then log into the front end as the dealer. Going to the profile it then gives me a dropdown to select a state... what am I missing here? Here is the back end shot.")* was created by *[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")* -- HikaShop version -- : 3.0.0 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.3 Hello, I am setting up dealers on the backend. I create them as a user, and then go to the customer field to put in their address information. The system will not give me the opportunity to put in a state unless I pick a country, but it doesn't give me an area to pick a country (even though they are all US). So I put in what I can, and then log into the front end as the dealer. Going to the profile it then gives me a dropdown to select a state... what am I missing here? Here is the back end shot. [ ![screenshot4.png](/forum/attachment/36723) ](/forum/attachment/36723 "screenshot4.png") - [ ![screenshot4.png](/forum/attachment/36723) ](/forum/attachment/36723 "screenshot4.png") [ ](/forum/attachment/36723?download=1 "screenshot4.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODkxMzYtdHJvdWJsZS1hZGRpbmctY3VzdG9tZXItYWRkcmVzcy1vbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14290 - - 9 years 8 months ago [\#263857](#263857) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Trouble adding customer address on backend](/forum/33-customers/889136-trouble-adding-customer-address-on-backend#263857 "-- HikaShop version -- : 3.0.0 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.3 Hello, I am setting up dealers on the backend. I create them as a user, and then go to the customer field to put in their address information. The system will not give me the opportunity to put in a state unless I pick a country, but it doesn't give me an area to pick a country (even though they are all US). So I put in what I can, and then log into the front end as the dealer. Going to the profile it then gives me a dropdown to select a state... what am I missing here? Here is the back end shot.")* Hi, Change the line: $address_country_field = $this->parent->get(14); to: $address_country_field = $this->parent->get(13); in the file administrator/components/com_hikashop/classes/field.php and that should fix the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODkxMzYtdHJvdWJsZS1hZGRpbmctY3VzdG9tZXItYWRkcmVzcy1vbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")** - [![blackfrog's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36484.jpg)](/forum/user/36484-blackfrog "View blackfrog's Profile") Topic Author - [ Offline](/forum/user/36484-blackfrog) Less More - Posts: 62 - Thank you received: 1 - - 9 years 8 months ago [\#264289](#264289) by [blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile") Replied by *[blackfrog](/forum/user/36484-blackfrog "View blackfrog's Profile")* on topic *[Trouble adding customer address on backend](/forum/33-customers/889136-trouble-adding-customer-address-on-backend#264289 "-- HikaShop version -- : 3.0.0 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.3 Hello, I am setting up dealers on the backend. I create them as a user, and then go to the customer field to put in their address information. The system will not give me the opportunity to put in a state unless I pick a country, but it doesn't give me an area to pick a country (even though they are all US). So I put in what I can, and then log into the front end as the dealer. Going to the profile it then gives me a dropdown to select a state... what am I missing here? Here is the back end shot.")* Thank you. I made the change but am not being given a field box to enter the State value. [ ![screenshot5.png](/forum/attachment/36847) ](/forum/attachment/36847 "screenshot5.png") [ ![screenshot6.png](/forum/attachment/36848) ](/forum/attachment/36848 "screenshot6.png") - [ ![screenshot5.png](/forum/attachment/36847) ](/forum/attachment/36847 "screenshot5.png") [ ](/forum/attachment/36847?download=1 "screenshot5.png") - [ ![screenshot6.png](/forum/attachment/36848) ](/forum/attachment/36848 "screenshot6.png") [ ](/forum/attachment/36848?download=1 "screenshot6.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODkxMzYtdHJvdWJsZS1hZGRpbmctY3VzdG9tZXItYWRkcmVzcy1vbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14290 - - 9 years 8 months ago [\#264301](#264301) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Trouble adding customer address on backend](/forum/33-customers/889136-trouble-adding-customer-address-on-backend#264301 "-- HikaShop version -- : 3.0.0 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.3 Hello, I am setting up dealers on the backend. I create them as a user, and then go to the customer field to put in their address information. The system will not give me the opportunity to put in a state unless I pick a country, but it doesn't give me an area to pick a country (even though they are all US). So I put in what I can, and then log into the front end as the dealer. Going to the profile it then gives me a dropdown to select a state... what am I missing here? Here is the back end shot.")* Hi, Download again the install package on our website and install it on yours. I've added a more complete patch for the 3.0.1. I've tested it on my end and it works fine with it. It will also add a lot of other important patches. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODkxMzYtdHJvdWJsZS1hZGRpbmctY3VzdG9tZXItYWRkcmVzcy1vbi1iYWNrZW5kP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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