[Skip to main content](#vessel-content) # Account Registration Not Sending Activation Link ## - **[clizardi](/forum/user/46989-clizardi "View clizardi's Profile")** - [![clizardi's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar46989.png)](/forum/user/46989-clizardi "View clizardi's Profile") Topic Author - [ Offline](/forum/user/46989-clizardi) Less More - Posts: 11 - Thank you received: 0 - - - - [](http://clearwaterstesting.com) - 9 years 6 months ago [\#266633](#266633) by [clizardi](/forum/user/46989-clizardi "View clizardi's Profile") *[Account Registration Not Sending Activation Link](/forum/33-customers/889674-account-registration-not-sending-activation-link#266633 "-- url of the page with the problem -- : clearwaterstesting.com/hikashop-menu-for...out/task-step/step-1 -- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.29 -- Browser(s) name and version -- : Chrome 57.0.2987.133 Hello, I am currently testing my HikaShop Essential on my website and tried to do a registration to purchase a free test product. After finishing the registration form, the website forwarded me to a page with a large red box that said I had one step remaining in which I needed to click the activation link in my e-mail. It has been about 40 minutes now and still no activation link has sent to the e-mail I designated. Any idea what is going on? Here is the URL to my site, I have a product called "Test" that is free to troubleshoot HikaShop. clearwaterstesting.com I've attached an image showing the error message that the account is not activated, because I have not received the activation e-mail to do so. ~Chris")* was created by *[clizardi](/forum/user/46989-clizardi "View clizardi's Profile")* -- url of the page with the problem -- : [ clearwaterstesting.com/hikashop-menu-for...out/task-step/step-1](http://clearwaterstesting.com/hikashop-menu-for-categories-listing/checkout/task-step/step-1) -- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.29 -- Browser(s) name and version -- : Chrome 57.0.2987.133 Hello, I am currently testing my HikaShop Essential on my website and tried to do a registration to purchase a free test product. After finishing the registration form, the website forwarded me to a page with a large red box that said I had one step remaining in which I needed to click the activation link in my e-mail. It has been about 40 minutes now and still no activation link has sent to the e-mail I designated. Any idea what is going on? Here is the URL to my site, I have a product called "Test" that is free to troubleshoot HikaShop. clearwaterstesting.com I've attached an image showing the error message that the account is not activated, because I have not received the activation e-mail to do so. [ ![AccountNotActivatedAfterRegistration.PNG](/forum/attachment/37421) ](/forum/attachment/37421 "...gistration.PNG") ~Chris - [ ![AccountNotActivatedAfterRegistration.PNG](/forum/attachment/37421) ](/forum/attachment/37421 "...gistration.PNG") [ ](/forum/attachment/37421?download=1 "...gistration.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODk2NzQtYWNjb3VudC1yZWdpc3RyYXRpb24tbm90LXNlbmRpbmctYWN0aXZhdGlvbi1saW5rP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[clizardi](/forum/user/46989-clizardi "View clizardi's Profile")** - [![clizardi's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar46989.png)](/forum/user/46989-clizardi "View clizardi's Profile") Topic Author - [ Offline](/forum/user/46989-clizardi) Less More - Posts: 11 - Thank you received: 0 - - - - [](http://clearwaterstesting.com) - 9 years 6 months ago [\#266636](#266636) by [clizardi](/forum/user/46989-clizardi "View clizardi's Profile") Replied by *[clizardi](/forum/user/46989-clizardi "View clizardi's Profile")* on topic *[Account Registration Not Sending Activation Link](/forum/33-customers/889674-account-registration-not-sending-activation-link#266636 "-- url of the page with the problem -- : clearwaterstesting.com/hikashop-menu-for...out/task-step/step-1 -- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.29 -- Browser(s) name and version -- : Chrome 57.0.2987.133 Hello, I am currently testing my HikaShop Essential on my website and tried to do a registration to purchase a free test product. After finishing the registration form, the website forwarded me to a page with a large red box that said I had one step remaining in which I needed to click the activation link in my e-mail. It has been about 40 minutes now and still no activation link has sent to the e-mail I designated. Any idea what is going on? Here is the URL to my site, I have a product called "Test" that is free to troubleshoot HikaShop. clearwaterstesting.com I've attached an image showing the error message that the account is not activated, because I have not received the activation e-mail to do so. ~Chris")* Also I would like to add that the account activation link was not sent to my spam folder either in the e-mail I designated for the registration. ~Chris Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODk2NzQtYWNjb3VudC1yZWdpc3RyYXRpb24tbm90LXNlbmRpbmctYWN0aXZhdGlvbi1saW5rP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[clizardi](/forum/user/46989-clizardi "View clizardi's Profile")** - [![clizardi's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar46989.png)](/forum/user/46989-clizardi "View clizardi's Profile") Topic Author - [ Offline](/forum/user/46989-clizardi) Less More - Posts: 11 - Thank you received: 0 - - - - [](http://clearwaterstesting.com) - 9 years 6 months ago [\#266649](#266649) by [clizardi](/forum/user/46989-clizardi "View clizardi's Profile") Replied by *[clizardi](/forum/user/46989-clizardi "View clizardi's Profile")* on topic *[Account Registration Not Sending Activation Link](/forum/33-customers/889674-account-registration-not-sending-activation-link#266649 "-- url of the page with the problem -- : clearwaterstesting.com/hikashop-menu-for...out/task-step/step-1 -- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.29 -- Browser(s) name and version -- : Chrome 57.0.2987.133 Hello, I am currently testing my HikaShop Essential on my website and tried to do a registration to purchase a free test product. After finishing the registration form, the website forwarded me to a page with a large red box that said I had one step remaining in which I needed to click the activation link in my e-mail. It has been about 40 minutes now and still no activation link has sent to the e-mail I designated. Any idea what is going on? Here is the URL to my site, I have a product called "Test" that is free to troubleshoot HikaShop. clearwaterstesting.com I've attached an image showing the error message that the account is not activated, because I have not received the activation e-mail to do so. ~Chris")* So I tried this again with a different e-mail address and it seemed to work perfectly. The e-mail I initially used was the same that I have registered as a Super User in Joomla!, so I wonder if that had anything to do with it? It works now with one of my older random e-mail addresses. Something to add, the first e-mail address I used was an academic e-mail address, the second one a Yahoo! e-mail. The server should send e-mail to all addresses correct? ~Chris Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODk2NzQtYWNjb3VudC1yZWdpc3RyYXRpb24tbm90LXNlbmRpbmctYWN0aXZhdGlvbi1saW5rP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86287 - Thank you received: 14264 - - 9 years 6 months ago [\#266634](#266634) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Account Registration Not Sending Activation Link](/forum/33-customers/889674-account-registration-not-sending-activation-link#266634 "-- url of the page with the problem -- : clearwaterstesting.com/hikashop-menu-for...out/task-step/step-1 -- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.29 -- Browser(s) name and version -- : Chrome 57.0.2987.133 Hello, I am currently testing my HikaShop Essential on my website and tried to do a registration to purchase a free test product. After finishing the registration form, the website forwarded me to a page with a large red box that said I had one step remaining in which I needed to click the activation link in my e-mail. It has been about 40 minutes now and still no activation link has sent to the e-mail I designated. Any idea what is going on? Here is the URL to my site, I have a product called "Test" that is free to troubleshoot HikaShop. clearwaterstesting.com I've attached an image showing the error message that the account is not activated, because I have not received the activation e-mail to do so. ~Chris")* Hi, Go in the menu Customers>Emails history in HikaShop and you can check all the emails sent by HikaShop. If you see the activation email there, then HikaShop has sent the email and the problem is between your hosting email server and your receiver email server (spam protection, etc). You can turn off the user account activation if you want in the settings of the Joomla user manager. Otherwise, you'll have to check with your hosting why the email wasn't sent. You can provide them with a copy of the email details from the menu Customers>Emails history. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODk2NzQtYWNjb3VudC1yZWdpc3RyYXRpb24tbm90LXNlbmRpbmctYWN0aXZhdGlvbi1saW5rP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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