[Skip to main content](#vessel-content) # Shopper has an account ## - **[SkyDK](/forum/user/7661-skydk "View SkyDK's Profile")** - [![SkyDK's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7661-skydk "View SkyDK's Profile") Topic Author - [ Offline](/forum/user/7661-skydk) Less More - Posts: 23 - Thank you received: 0 - - 9 years 6 months ago [\#266884](#266884) by [SkyDK](/forum/user/7661-skydk "View SkyDK's Profile") *[Shopper has an account](/forum/33-customers/889716-shopper-has-an-account#266884 "-- url of the page with the problem -- : www.artacademy.dk -- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : crome Hi. When a customer is already a user on the site, he/she are not allowed to shop. Can i change this? Regards, Lars.")* was created by *[SkyDK](/forum/user/7661-skydk "View SkyDK's Profile")* -- url of the page with the problem -- : [ www.artacademy.dk](http://www.artacademy.dk) -- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : crome Hi. When a customer is already a user on the site, he/she are not allowed to shop. Can i change this? Regards, Lars. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODk3MTYtc2hvcHBlci1oYXMtYW4tYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 6 months ago [\#266928](#266928) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Shopper has an account](/forum/33-customers/889716-shopper-has-an-account#266928 "-- url of the page with the problem -- : www.artacademy.dk -- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : crome Hi. When a customer is already a user on the site, he/she are not allowed to shop. Can i change this? Regards, Lars.")* Hello, I don't see how a Joomla user wouldn't be allowed to shop. I'm afraid that we will need more details about the problem ; what is "not allowed". Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODk3MTYtc2hvcHBlci1oYXMtYW4tYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[SkyDK](/forum/user/7661-skydk "View SkyDK's Profile")** - [![SkyDK's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7661-skydk "View SkyDK's Profile") Topic Author - [ Offline](/forum/user/7661-skydk) Less More - Posts: 23 - Thank you received: 0 - - 9 years 6 months ago [\#266942](#266942) by [SkyDK](/forum/user/7661-skydk "View SkyDK's Profile") Replied by *[SkyDK](/forum/user/7661-skydk "View SkyDK's Profile")* on topic *[Shopper has an account](/forum/33-customers/889716-shopper-has-an-account#266942 "-- url of the page with the problem -- : www.artacademy.dk -- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : crome Hi. When a customer is already a user on the site, he/she are not allowed to shop. Can i change this? Regards, Lars.")* Hi. When ever a person who already has an joomla account try´s to go from guest information form to payment, the error comes " email already exsists" Regards, Lars Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODk3MTYtc2hvcHBlci1oYXMtYW4tYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 9 years 6 months ago [\#266952](#266952) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Shopper has an account](/forum/33-customers/889716-shopper-has-an-account#266952 "-- url of the page with the problem -- : www.artacademy.dk -- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6.30 -- Browser(s) name and version -- : crome Hi. When a customer is already a user on the site, he/she are not allowed to shop. Can i change this? Regards, Lars.")* Hi, Yes, if you already have a user account, then you need to login instead of filling the guest information form. That way, you already have the addresses you previously entered. I would recommend turning on the "login" setting of the "checkout" tab in the HikaShop configuration so that people who already have a user account can easily log on your checkout. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84ODk3MTYtc2hvcHBlci1oYXMtYW4tYWNjb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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