[Skip to main content](#vessel-content) # Order Status Notification has no reply-to address ## - **[Mark Saiger](/forum/user/40872-mark-saiger "View Mark Saiger's Profile")** - [![Mark Saiger's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40872-mark-saiger "View Mark Saiger's Profile") Topic Author - [ Offline](/forum/user/40872-mark-saiger) Less More - Posts: 11 - Thank you received: 0 - - 8 years 4 months ago - 8 years 4 months ago [\#293962](#293962) by [Mark Saiger](/forum/user/40872-mark-saiger "View Mark Saiger's Profile") *[Order Status Notification has no reply-to address](/forum/33-customers/894979-order-status-notification-has-no-reply-to-address#293962 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 Hello, Please see attachment. Under Customers>Email History the order status emails letting the customer know that the order has shipped do not property have a reply-to address. In configuration, I have set it up correctly. Also I have looked Email Template Order Status Notification and it is defaulted to the correct information. Please let me know where I can fix this. Thank you!")* was created by *[Mark Saiger](/forum/user/40872-mark-saiger "View Mark Saiger's Profile")* -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 Hello, Please see attachment. [ ![order-status.jpg](/forum/attachment/43914) ](/forum/attachment/43914 "order-status.jpg") Under Customers>Email History the order status emails letting the customer know that the order has shipped do not property have a reply-to address. In configuration, I have set it up correctly. Also I have looked Email Template Order Status Notification and it is defaulted to the correct information. Please let me know where I can fix this. Thank you! - [ ![order-status.jpg](/forum/attachment/43914) ](/forum/attachment/43914 "order-status.jpg") [ ](/forum/attachment/43914?download=1 "order-status.jpg") Last edit: 8 years 4 months ago by [Mark Saiger](/forum/user/40872-mark-saiger "View Mark Saiger's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84OTQ5Nzktb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi1oYXMtbm8tcmVwbHktdG8tYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14266 - - 8 years 4 months ago [\#293964](#293964) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order Status Notification has no reply-to address](/forum/33-customers/894979-order-status-notification-has-no-reply-to-address#293964 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 Hello, Please see attachment. Under Customers>Email History the order status emails letting the customer know that the order has shipped do not property have a reply-to address. In configuration, I have set it up correctly. Also I have looked Email Template Order Status Notification and it is defaulted to the correct information. Please let me know where I can fix this. Thank you!")* Hi, I suppose that you're using the status changing popup of the orders listing because I was only able to replicate it that way. It worked fine with the order status changing system of the order details page or when a payment plugin was automatically changing the status. Add the line: Code: <input type="hidden" name="data[order][mail][reply_email]" value="<?php echo $this->element->mail->reply_email;?>" /> at the end of the file "mailform" via the menu Display>Views and that will make it work for the order listing order status changing popup too. We'll add that on our end for the next version of HikaShop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84OTQ5Nzktb3JkZXItc3RhdHVzLW5vdGlmaWNhdGlvbi1oYXMtbm8tcmVwbHktdG8tYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.128 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)