[Skip to main content](#vessel-content) # bank transfer details in the order notification email ## - **[idimarco](/forum/user/40745-idimarco "View idimarco's Profile")** - [![idimarco's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40745-idimarco "View idimarco's Profile") Topic Author - [ Offline](/forum/user/40745-idimarco) Less More - Posts: 80 - Thank you received: 0 - - 7 years 11 months ago - 7 years 11 months ago [\#299946](#299946) by [idimarco](/forum/user/40745-idimarco "View idimarco's Profile") *[bank transfer details in the order notification email](/forum/33-customers/896127-bank-transfer-details-in-the-order-notification-email#299946 "-- HikaShop version -- : 4.0 -- Joomla version -- : Joomla! 3.8.13 Stable -- PHP version -- : 7.0.32 Hi Why are not the bank transfer details automatically in the order notification email sent to the customer? What could be the reason? Here it is the email HTML version. Thanks")* was created by *[idimarco](/forum/user/40745-idimarco "View idimarco's Profile")* -- HikaShop version -- : 4.0 -- Joomla version -- : Joomla! 3.8.13 Stable -- PHP version -- : 7.0.32 Hi Why are not the bank transfer details automatically in the order notification email sent to the customer? What could be the reason? Here it is the email HTML version. Thanks Code: <?php /** * @package HikaShop for Joomla! * @version 4.0.0 * @author hikashop.com * @copyright (C) 2010-2018 HIKARI SOFTWARE. All rights reserved. * @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html */ defined('_JEXEC') or die('Restricted access'); ?><table class="w600" border="0" cellspacing="0" cellpadding="0" width="600" style="margin:0px;font-family: Arial, Helvetica, sans-serif;font-size:12px;line-height:18px;"> <tr> <td class="w20" width="20"></td> <td class="w560 pict" style="text-align:left; color:#575757" width="560"> <div id="title" style="font-family: Arial, Helvetica, sans-serif;font-size:12px;line-height:18px;"> <img src="{VAR:LIVE_SITE}/media/com_hikashop/images/icons/icon-48-order.png" border="0" alt="" style="float:left;margin-right:4px;"/> <h1 style="color:#1c8faf !important;font-size:16px;font-weight:bold; border-bottom:1px solid #ddd; padding-bottom:10px"> {TXT:ORDER_TITLE} </h1> <h2 style="color:#1c8faf !important;font-size:12px;font-weight:bold; padding-bottom:10px"> {TXT:ORDER_CREATED} </h2> </div> </td> <td class="w20" width="20"></td> </tr> <tr> <td class="w20" width="20"></td> <td style="border:1px solid #adadad;background-color:#ffffff;"> <div class="w550" width="550" id="content" style="font-family: Arial, Helvetica, sans-serif;font-size:12px;line-height:18px;margin-left:5px;margin-right:5px;"> <p> <h3 style="color:#393939 !important; font-size:14px; font-weight:normal; font-weight:bold;margin-bottom:0px;padding:0px;">{TXT:HI_CUSTOMER}</h3> {TXT:ORDER_BEGIN_MESSAGE} </p> <table class="w550" border="0" cellspacing="0" cellpadding="0" width="550" style="margin-top:10px;font-family: Arial, Helvetica, sans-serif;font-size:12px;line-height:18px;"> <tr> <!--{IF:BILLING_ADDRESS}--><td style="color:#1c8faf !important;font-size:12px;font-weight:bold;">{TXT:BILLING_ADDRESS}</td><!--{ENDIF:BILLING_ADDRESS}--> <!--{IF:SHIPPING}--><!--{IF:SHIPPING_ADDRESS}--><td style="color:#1c8faf !important;font-size:12px;font-weight:bold;">{TXT:SHIPPING_ADDRESS}</td><!--{ENDIF:SHIPPING_ADDRESS}--><!--{ENDIF:SHIPPING}--> </tr> <tr> <!--{IF:BILLING_ADDRESS}--><td>{VAR:BILLING_ADDRESS}</td><!--{ENDIF:BILLING_ADDRESS}--> <!--{IF:SHIPPING}--><!--{IF:SHIPPING_ADDRESS}--><td>{VAR:SHIPPING_ADDRESS}</td><!--{ENDIF:SHIPPING_ADDRESS}--><!--{ENDIF:SHIPPING}--> </tr> </table> <h1 style="color:#1c8faf !important;font-size:16px;font-weight:bold;border-bottom:1px solid #ddd;padding-top:10px;padding-bottom:10px;"> {TXT:SUMMARY_OF_YOUR_ORDER} </h1> <!--{START:VENDOR_LINE}--> <!--{IF:VENDOR_CONTENT}-->{VAR:VENDOR_CONTENT}<!--{ENDIF:VENDOR_CONTENT}--> <table class="w550" border="0" cellspacing="0" cellpadding="0" width="550" style="margin-top:10px;margin-bottom:10px;font-family: Arial, Helvetica, sans-serif;font-size:12px;line-height:18px;"> <tr> <td style="border-bottom:1px solid #ddd;padding-bottom:3px;text-align:left;color:#1c8faf !important;font-size:12px;font-weight:bold;">{TXT:PRODUCT_NAME}</td> {TXT:CUSTOMFIELD_NAME} Last edit: 7 years 11 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84OTYxMjctYmFuay10cmFuc2Zlci1kZXRhaWxzLWluLXRoZS1vcmRlci1ub3RpZmljYXRpb24tZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 7 years 11 months ago [\#299948](#299948) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[bank transfer details in the order notification email](/forum/33-customers/896127-bank-transfer-details-in-the-order-notification-email#299948 "-- HikaShop version -- : 4.0 -- Joomla version -- : Joomla! 3.8.13 Stable -- PHP version -- : 7.0.32 Hi Why are not the bank transfer details automatically in the order notification email sent to the customer? What could be the reason? Here it is the email HTML version. Thanks")* Hi, They should be. Please check the System>Order statuses menu. There, under the "unpaid" column make sure that the "created" order status is activated so that the bank transfer details are included in the order creation notification email. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84OTYxMjctYmFuay10cmFuc2Zlci1kZXRhaWxzLWluLXRoZS1vcmRlci1ub3RpZmljYXRpb24tZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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