[Skip to main content](#vessel-content) # Customer address details captured into user\_profiles, not hikashop\_address ## - **[joes3029](/forum/user/57695-joes3029 "View joes3029's Profile")** - [![joes3029's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/57695-joes3029 "View joes3029's Profile") Topic Author - [ Offline](/forum/user/57695-joes3029) Less More - Posts: 4 - Thank you received: 0 - - 8 years 1 week ago [\#299958](#299958) by [joes3029](/forum/user/57695-joes3029 "View joes3029's Profile") *[Customer address details captured into user\_profiles, not hikashop\_address](/forum/33-customers/896132-customer-address-details-captured-into-user-profiles-not-hikashop-address#299958 "-- HikaShop version -- : 4 -- Joomla version -- : 3.9 -- PHP version -- : 7.1.23 -- Browser(s) name and version -- : Any -- Error-message(debug-mod must be tuned on) -- : N/A Since the latest update, new customer registrations are having their address information put into user_profiles, not hikashop_address. Hikashop does not use user_profiles to fill address information, complicating checkout for users. Is this a known bug (that I haven't seen mentioned) or is there somewhere else I can look?")* was created by *[joes3029](/forum/user/57695-joes3029 "View joes3029's Profile")* -- HikaShop version -- : 4 -- Joomla version -- : 3.9 -- PHP version -- : 7.1.23 -- Browser(s) name and version -- : Any -- Error-message(debug-mod must be tuned on) -- : N/A Since the latest update, new customer registrations are having their address information put into user_profiles, not hikashop_address. Hikashop does not use user_profiles to fill address information, complicating checkout for users. Is this a known bug (that I haven't seen mentioned) or is there somewhere else I can look? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84OTYxMzItY3VzdG9tZXItYWRkcmVzcy1kZXRhaWxzLWNhcHR1cmVkLWludG8tdXNlci1wcm9maWxlcy1ub3QtaGlrYXNob3AtYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 8 years 1 week ago [\#299959](#299959) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Customer address details captured into user\_profiles, not hikashop\_address](/forum/33-customers/896132-customer-address-details-captured-into-user-profiles-not-hikashop-address#299959 "-- HikaShop version -- : 4 -- Joomla version -- : 3.9 -- PHP version -- : 7.1.23 -- Browser(s) name and version -- : Any -- Error-message(debug-mod must be tuned on) -- : N/A Since the latest update, new customer registrations are having their address information put into user_profiles, not hikashop_address. Hikashop does not use user_profiles to fill address information, complicating checkout for users. Is this a known bug (that I haven't seen mentioned) or is there somewhere else I can look?")* Hi, I cannot confirm such bug on our end with the latest version of Joomla and HikaShop. This indicates that you must have the Redirect Joomla registration to HikaShop plugin disabled in the Joomla plugins manager. Activate it back so that users trying to access the Joomla registration form will be directed instead to HikaShop's registration form where the address will go in the HikaShop address table. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84OTYxMzItY3VzdG9tZXItYWRkcmVzcy1kZXRhaWxzLWNhcHR1cmVkLWludG8tdXNlci1wcm9maWxlcy1ub3QtaGlrYXNob3AtYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[joes3029](/forum/user/57695-joes3029 "View joes3029's Profile")** - [![joes3029's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/57695-joes3029 "View joes3029's Profile") Topic Author - [ Offline](/forum/user/57695-joes3029) Less More - Posts: 4 - Thank you received: 0 - - 8 years 1 week ago [\#299970](#299970) by [joes3029](/forum/user/57695-joes3029 "View joes3029's Profile") Replied by *[joes3029](/forum/user/57695-joes3029 "View joes3029's Profile")* on topic *[Customer address details captured into user\_profiles, not hikashop\_address](/forum/33-customers/896132-customer-address-details-captured-into-user-profiles-not-hikashop-address#299970 "-- HikaShop version -- : 4 -- Joomla version -- : 3.9 -- PHP version -- : 7.1.23 -- Browser(s) name and version -- : Any -- Error-message(debug-mod must be tuned on) -- : N/A Since the latest update, new customer registrations are having their address information put into user_profiles, not hikashop_address. Hikashop does not use user_profiles to fill address information, complicating checkout for users. Is this a known bug (that I haven't seen mentioned) or is there somewhere else I can look?")* That was it, thank you! For future readers, go to Extensions, Plugins, and make sure that 'Redirect Joomla registration to HikaShop plugin' is enabled. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84OTYxMzItY3VzdG9tZXItYWRkcmVzcy1kZXRhaWxzLWNhcHR1cmVkLWludG8tdXNlci1wcm9maWxlcy1ub3QtaGlrYXNob3AtYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.057 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)