[Skip to main content](#vessel-content) # hotmail account not receiving emails ## - **[szokpb](/forum/user/58294-szokpb "View szokpb's Profile")** - [![szokpb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58294-szokpb "View szokpb's Profile") Topic Author - [ Offline](/forum/user/58294-szokpb) Less More - Posts: 10 - Thank you received: 1 - - 7 years 6 months ago [\#306155](#306155) by [szokpb](/forum/user/58294-szokpb "View szokpb's Profile") *[hotmail account not receiving emails](/forum/33-customers/897387-hotmail-account-not-receiving-emails#306155 "-- url of the page with the problem -- : www.dannyabrahamsart.com -- HikaShop version -- : 4.0.3 Hi, I have a problem with notifications about payments and created orders. It is send to every email except hotmail.com I have tried to change every possible setting one by one and it doesn't make any difference. The joomla is also working fine, I've been trying settings as PHP and currently I am on SMTP. All settings for SMTP has been confirmed with host-admin. The problem is affecting ONLY hotmail.com. Any suggestion?")* was created by *[szokpb](/forum/user/58294-szokpb "View szokpb's Profile")* -- url of the page with the problem -- : [ www.dannyabrahamsart.com](https://www.dannyabrahamsart.com) -- HikaShop version -- : 4.0.3 Hi, I have a problem with notifications about payments and created orders. It is send to every email except hotmail.com I have tried to change every possible setting one by one and it doesn't make any difference. The joomla is also working fine, I've been trying settings as PHP and currently I am on SMTP. All settings for SMTP has been confirmed with host-admin. The problem is affecting ONLY hotmail.com. Any suggestion? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84OTczODctaG90bWFpbC1hY2NvdW50LW5vdC1yZWNlaXZpbmctZW1haWxzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14293 - - 7 years 6 months ago [\#306162](#306162) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[hotmail account not receiving emails](/forum/33-customers/897387-hotmail-account-not-receiving-emails#306162 "-- url of the page with the problem -- : www.dannyabrahamsart.com -- HikaShop version -- : 4.0.3 Hi, I have a problem with notifications about payments and created orders. It is send to every email except hotmail.com I have tried to change every possible setting one by one and it doesn't make any difference. The joomla is also working fine, I've been trying settings as PHP and currently I am on SMTP. All settings for SMTP has been confirmed with host-admin. The problem is affecting ONLY hotmail.com. Any suggestion?")* Hi, Having issues sending emails to hotmail addresses is common. First you need to check the spamminess of your emails. You can use [ www.mail-tester.com/](https://www.mail-tester.com/) for that. It will tell you if everything is correct with your email setup. If everything there is correct, then I would recommend following the different solutions proposed here: [ forums.cpanel.net/threads/cannot-send-em...ail-accounts.619687/](https://forums.cpanel.net/threads/cannot-send-emails-to-hotmail-accounts.619687/) Here are the solutions, with some more explanations: - check the log of the SMTP server to get the error message as why hotmail refused the email (you might need to ask your hosting for that) - enrolling in Microsoft's JMRP/SNDS - check that emails comply with hotmail's policy: [ postmaster.live.com/mail/policies.aspx](https://postmaster.live.com/mail/policies.aspx) - contact hotmail's support: [ go.microsoft.com/fwlink/?LinkID=614866](http://go.microsoft.com/fwlink/?LinkID=614866) - use another email SMTP sending service than your hosting's. For example there is [ elasticemail.com/](https://elasticemail.com/) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84OTczODctaG90bWFpbC1hY2NvdW50LW5vdC1yZWNlaXZpbmctZW1haWxzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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