[Skip to main content](#vessel-content) # customer not getting emails ## - **[szokpb](/forum/user/58294-szokpb "View szokpb's Profile")** - [![szokpb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58294-szokpb "View szokpb's Profile") Topic Author - [ Offline](/forum/user/58294-szokpb) Less More - Posts: 10 - Thank you received: 1 - - 7 years 1 week ago [\#312534](#312534) by [szokpb](/forum/user/58294-szokpb "View szokpb's Profile") *[customer not getting emails](/forum/33-customers/898584-customer-not-getting-emails#312534 "-- url of the page with the problem -- : www.dannyabrahamsart.com/ -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.11 Hi, I have a new problem. It looks like customer do not get a confirmation after placing an order. I do get a return message with subject Mail delivery failed: returning message to sender. It looks like gmail has made some changes recently and is refusing an email from hikashop? host gmail-smtp-in.l.google.com [209.85.232.27] SMTP error from remote mail server after end of data: 550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domain's 550-5.7.1 DMARC policy. Please contact the administrator of yahoo.com domain if 550-5.7.1 this was a legitimate mail. Please visit 550-5.7.1 support.google.com/mail/answer/2451690 to learn about the 550 5.7.1 DMARC initiative. d23si1757194qto.11 - gsmtp Please advice how to solve this problem.")* was created by *[szokpb](/forum/user/58294-szokpb "View szokpb's Profile")* -- url of the page with the problem -- : [ www.dannyabrahamsart.com/](https://www.dannyabrahamsart.com/) -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.11 Hi, I have a new problem. It looks like customer do not get a confirmation after placing an order. I do get a return message with subject Mail delivery failed: returning message to sender. It looks like gmail has made some changes recently and is refusing an email from hikashop? sarah********@gmail.com host gmail-smtp-in.l.google.com [209.85.232.27] SMTP error from remote mail server after end of data: 550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domain's 550-5.7.1 DMARC policy. Please contact the administrator of yahoo.com domain if 550-5.7.1 this was a legitimate mail. Please visit 550-5.7.1 [ support.google.com/mail/answer/2451690](https://support.google.com/mail/answer/2451690) to learn about the 550 5.7.1 DMARC initiative. d23si1757194qto.11 - gsmtp Please advice how to solve this problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84OTg1ODQtY3VzdG9tZXItbm90LWdldHRpbmctZW1haWxzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14293 - - 7 years 1 week ago [\#312536](#312536) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[customer not getting emails](/forum/33-customers/898584-customer-not-getting-emails#312536 "-- url of the page with the problem -- : www.dannyabrahamsart.com/ -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.11 Hi, I have a new problem. It looks like customer do not get a confirmation after placing an order. I do get a return message with subject Mail delivery failed: returning message to sender. It looks like gmail has made some changes recently and is refusing an email from hikashop? host gmail-smtp-in.l.google.com [209.85.232.27] SMTP error from remote mail server after end of data: 550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domain's 550-5.7.1 DMARC policy. Please contact the administrator of yahoo.com domain if 550-5.7.1 this was a legitimate mail. Please visit 550-5.7.1 support.google.com/mail/answer/2451690 to learn about the 550 5.7.1 DMARC initiative. d23si1757194qto.11 - gsmtp Please advice how to solve this problem.")* Hi, The log you provided indicates that your domain name is not properly configured to send emails with DMARC support: [ www.sparkpost.com/resources/email-explained/dmarc-explained/](https://www.sparkpost.com/resources/email-explained/dmarc-explained/) So it's not really a HikaShop problem, evne though it affects the emails sent by HikaShop since they use your domain name. So you need to properly setup DMARC with your domain name and the emails (sent by HikaShop or other extensions/Joomla) won't be flagged as spam because a lack of it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84OTg1ODQtY3VzdG9tZXItbm90LWdldHRpbmctZW1haWxzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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