[Skip to main content](#vessel-content) # Shipping address not visible in emails ## - **[jjonker](/forum/user/36849-jjonker "View jjonker's Profile")** - [![jjonker's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36849-jjonker "View jjonker's Profile") Topic Author - [ Offline](/forum/user/36849-jjonker) Less More - Posts: 5 - Thank you received: 0 - - 6 years 11 months ago [\#313363](#313363) by [jjonker](/forum/user/36849-jjonker "View jjonker's Profile") *[Shipping address not visible in emails](/forum/33-customers/898723-shipping-address-not-visible-in-emails#313363 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.13 -- PHP version -- : 5.6.45 Hi! In our order process our customer can choose a different address for shipping. This works ok in the form and also shows up in the orders / database but the shipping address is not shown in mails to the customer or the store owner. I can not seem to find any option to enable this. What am I missing?")* was created by *[jjonker](/forum/user/36849-jjonker "View jjonker's Profile")* -- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.13 -- PHP version -- : 5.6.45 Hi! In our order process our customer can choose a different address for shipping. This works ok in the form and also shows up in the orders / database but the shipping address is not shown in mails to the customer or the store owner. I can not seem to find any option to enable this. What am I missing? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84OTg3MjMtc2hpcHBpbmctYWRkcmVzcy1ub3QtdmlzaWJsZS1pbi1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jjonker](/forum/user/36849-jjonker "View jjonker's Profile")** - [![jjonker's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36849-jjonker "View jjonker's Profile") Topic Author - [ Offline](/forum/user/36849-jjonker) Less More - Posts: 5 - Thank you received: 0 - - 6 years 11 months ago [\#313366](#313366) by [jjonker](/forum/user/36849-jjonker "View jjonker's Profile") Replied by *[jjonker](/forum/user/36849-jjonker "View jjonker's Profile")* on topic *[Shipping address not visible in emails](/forum/33-customers/898723-shipping-address-not-visible-in-emails#313366 "-- HikaShop version -- : 4.2.2 -- Joomla version -- : 3.9.13 -- PHP version -- : 5.6.45 Hi! In our order process our customer can choose a different address for shipping. This works ok in the form and also shows up in the orders / database but the shipping address is not shown in mails to the customer or the store owner. I can not seem to find any option to enable this. What am I missing?")* I think I fixed it ![;-)](/media/kunena/emoticons/14.png ";-)") There were not shipping methods set. Also we set 'Force shipping regardless of weight''. Now the shipping address shows up in the mails. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy84OTg3MjMtc2hpcHBpbmctYWRkcmVzcy1ub3QtdmlzaWJsZS1pbi1lbWFpbHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.185 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)