[Skip to main content](#vessel-content) # Adding Billing address not possible from back end. ## - **[Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile")** - [![Marcin71's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33530-marcin71 "View Marcin71's Profile") Topic Author - [ Offline](/forum/user/33530-marcin71) Less More - Posts: 57 - Thank you received: 2 - - 6 years 3 months ago [\#322404](#322404) by [Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile") *[Adding Billing address not possible from back end.](/forum/33-customers/900478-adding-billing-address-not-possible-from-back-end#322404 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3 -- Browser(s) name and version -- : chrome This problem exist for years and I am curious why nobody fixed this as yet. When I try to edit Delivery or Billing address from back-end I can add only Delivery address. Adding Billing address is not working as address will land on Delivery side anyway.")* was created by *[Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile")* -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3 -- Browser(s) name and version -- : chrome This problem exist for years and I am curious why nobody fixed this as yet. When I try to edit Delivery or Billing address from back-end I can add only Delivery address. Adding Billing address is not working as address will land on Delivery side anyway. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy85MDA0NzgtYWRkaW5nLWJpbGxpbmctYWRkcmVzcy1ub3QtcG9zc2libGUtZnJvbS1iYWNrLWVuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 6 years 3 months ago [\#322407](#322407) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Adding Billing address not possible from back end.](/forum/33-customers/900478-adding-billing-address-not-possible-from-back-end#322407 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3 -- Browser(s) name and version -- : chrome This problem exist for years and I am curious why nobody fixed this as yet. When I try to edit Delivery or Billing address from back-end I can add only Delivery address. Adding Billing address is not working as address will land on Delivery side anyway.")* Hi, I don't know of such problem. Are your talking about adding new addresses in the user manager ? Or maybe you're talking about editing the billing address of an order ? Or you're talking about selecting a billing address from the user of an order when the order doesn't have any billing address ? Could you please provide some step by step instructions on how to reproduce the problem ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy85MDA0NzgtYWRkaW5nLWJpbGxpbmctYWRkcmVzcy1ub3QtcG9zc2libGUtZnJvbS1iYWNrLWVuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile")** - [![Marcin71's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33530-marcin71 "View Marcin71's Profile") Topic Author - [ Offline](/forum/user/33530-marcin71) Less More - Posts: 57 - Thank you received: 2 - - 6 years 3 months ago [\#322422](#322422) by [Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile") Replied by *[Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile")* on topic *[Adding Billing address not possible from back end.](/forum/33-customers/900478-adding-billing-address-not-possible-from-back-end#322422 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3 -- Browser(s) name and version -- : chrome This problem exist for years and I am curious why nobody fixed this as yet. When I try to edit Delivery or Billing address from back-end I can add only Delivery address. Adding Billing address is not working as address will land on Delivery side anyway.")* Sure, quick scenario. 1. We have user in the shop without Any address added. 2. Go to the Administrator/HikoShop/Customers and try to add Billing address Always this address is added to the Shipping, so finally there is no way to create Billing address for such a user. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy85MDA0NzgtYWRkaW5nLWJpbGxpbmctYWRkcmVzcy1ub3QtcG9zc2libGUtZnJvbS1iYWNrLWVuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 6 years 3 months ago - 6 years 3 months ago [\#322436](#322436) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Adding Billing address not possible from back end.](/forum/33-customers/900478-adding-billing-address-not-possible-from-back-end#322436 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3 -- Browser(s) name and version -- : chrome This problem exist for years and I am curious why nobody fixed this as yet. When I try to edit Delivery or Billing address from back-end I can add only Delivery address. Adding Billing address is not working as address will land on Delivery side anyway.")* Hello, We followed your directions and everything works as expected, and we were able to add **only** a billing address. From this, this issue must come from somewhere, but to understand to progress on this subject can you precise if you see this on **several** website ? Or **only** one ? Did you process some test with **Joomla debug mode** (development level) ? Awaiting elements to be able to progress on your subject. Regards Last edit: 6 years 3 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy85MDA0NzgtYWRkaW5nLWJpbGxpbmctYWRkcmVzcy1ub3QtcG9zc2libGUtZnJvbS1iYWNrLWVuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile")** - [![Marcin71's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33530-marcin71 "View Marcin71's Profile") Topic Author - [ Offline](/forum/user/33530-marcin71) Less More - Posts: 57 - Thank you received: 2 - - 6 years 2 months ago [\#322583](#322583) by [Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile") Replied by *[Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile")* on topic *[Adding Billing address not possible from back end.](/forum/33-customers/900478-adding-billing-address-not-possible-from-back-end#322583 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3 -- Browser(s) name and version -- : chrome This problem exist for years and I am curious why nobody fixed this as yet. When I try to edit Delivery or Billing address from back-end I can add only Delivery address. Adding Billing address is not working as address will land on Delivery side anyway.")* Hi Philip I have only one website which is an update of the previous one. On old and on new I have the same problem. I think there might be some old files used in previous and new template. If I look into template files, Hika related are from even 2017. Any idea how to clean this up? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy85MDA0NzgtYWRkaW5nLWJpbGxpbmctYWRkcmVzcy1ub3QtcG9zc2libGUtZnJvbS1iYWNrLWVuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 6 years 2 months ago - 6 years 2 months ago [\#322599](#322599) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Adding Billing address not possible from back end.](/forum/33-customers/900478-adding-billing-address-not-possible-from-back-end#322599 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3 -- Browser(s) name and version -- : chrome This problem exist for years and I am curious why nobody fixed this as yet. When I try to edit Delivery or Billing address from back-end I can add only Delivery address. Adding Billing address is not working as address will land on Delivery side anyway.")* Hello, Provide a **step by step** process with many details in order to allow us to reproduce your issue. Add via our [ **Contact us**](https://www.hikashop.com/support/contact-us.html) form, a **backend url** and **references access**. The point is to be able to reproduce issue on our side, and directly on your website in order to understand what's going on. Awaiting news from you to progress on your subject. Regards Last edit: 6 years 2 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy85MDA0NzgtYWRkaW5nLWJpbGxpbmctYWRkcmVzcy1ub3QtcG9zc2libGUtZnJvbS1iYWNrLWVuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile")** - [![Marcin71's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33530-marcin71 "View Marcin71's Profile") Topic Author - [ Offline](/forum/user/33530-marcin71) Less More - Posts: 57 - Thank you received: 2 - - 6 years 2 months ago [\#322618](#322618) by [Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile") Replied by *[Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile")* on topic *[Adding Billing address not possible from back end.](/forum/33-customers/900478-adding-billing-address-not-possible-from-back-end#322618 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3 -- Browser(s) name and version -- : chrome This problem exist for years and I am curious why nobody fixed this as yet. When I try to edit Delivery or Billing address from back-end I can add only Delivery address. Adding Billing address is not working as address will land on Delivery side anyway.")* Email with login details on the way. To reproduce steps: 1. go to your customer name in Hika Shop 2. click on Edit 3. Tray to add billing address Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy85MDA0NzgtYWRkaW5nLWJpbGxpbmctYWRkcmVzcy1ub3QtcG9zc2libGUtZnJvbS1iYWNrLWVuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 6 years 2 months ago [\#322630](#322630) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Adding Billing address not possible from back end.](/forum/33-customers/900478-adding-billing-address-not-possible-from-back-end#322630 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3 -- Browser(s) name and version -- : chrome This problem exist for years and I am curious why nobody fixed this as yet. When I try to edit Delivery or Billing address from back-end I can add only Delivery address. Adding Billing address is not working as address will land on Delivery side anyway.")* Hi, We got your access. However, there must be a problem with the access as I'm not able to access the backend with it. Could you please double check it ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy85MDA0NzgtYWRkaW5nLWJpbGxpbmctYWRkcmVzcy1ub3QtcG9zc2libGUtZnJvbS1iYWNrLWVuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile")** - [![Marcin71's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33530-marcin71 "View Marcin71's Profile") Topic Author - [ Offline](/forum/user/33530-marcin71) Less More - Posts: 57 - Thank you received: 2 - - 6 years 2 months ago [\#322638](#322638) by [Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile") Replied by *[Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile")* on topic *[Adding Billing address not possible from back end.](/forum/33-customers/900478-adding-billing-address-not-possible-from-back-end#322638 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3 -- Browser(s) name and version -- : chrome This problem exist for years and I am curious why nobody fixed this as yet. When I try to edit Delivery or Billing address from back-end I can add only Delivery address. Adding Billing address is not working as address will land on Delivery side anyway.")* Sorry, wrong rights. Try again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy85MDA0NzgtYWRkaW5nLWJpbGxpbmctYWRkcmVzcy1ub3QtcG9zc2libGUtZnJvbS1iYWNrLWVuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 6 years 2 months ago [\#322677](#322677) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Adding Billing address not possible from back end.](/forum/33-customers/900478-adding-billing-address-not-possible-from-back-end#322677 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3 -- Browser(s) name and version -- : chrome This problem exist for years and I am curious why nobody fixed this as yet. When I try to edit Delivery or Billing address from back-end I can add only Delivery address. Adding Billing address is not working as address will land on Delivery side anyway.")* Hi, Thanks. I was able to access it and found what was the problem. It actually comes from a popup conflict between the billing and the shipping address edition due to the way the bootstrap popup system works. To circumvent that, I've changed the "popup mode" setting of the HikaShop configuration to "vex". That's actually the default when you install HikaShop and with next version of HikaShop we're actually removing that option to always use vex as it displays the same as the others, but works better on mobile devices and Joomla 4 and avoid compatibility problems with some templates. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy85MDA0NzgtYWRkaW5nLWJpbGxpbmctYWRkcmVzcy1ub3QtcG9zc2libGUtZnJvbS1iYWNrLWVuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile")** - [![Marcin71's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33530-marcin71 "View Marcin71's Profile") Topic Author - [ Offline](/forum/user/33530-marcin71) Less More - Posts: 57 - Thank you received: 2 - - 6 years 2 months ago [\#322680](#322680) by [Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile") Replied by *[Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile")* on topic *[Adding Billing address not possible from back end.](/forum/33-customers/900478-adding-billing-address-not-possible-from-back-end#322680 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.20 -- PHP version -- : 7.3 -- Browser(s) name and version -- : chrome This problem exist for years and I am curious why nobody fixed this as yet. When I try to edit Delivery or Billing address from back-end I can add only Delivery address. Adding Billing address is not working as address will land on Delivery side anyway.")* Perfect, I have changed this and now all is ok. Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy85MDA0NzgtYWRkaW5nLWJpbGxpbmctYWRkcmVzcy1ub3QtcG9zc2libGUtZnJvbS1iYWNrLWVuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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