[Skip to main content](#vessel-content) # Returning guest customers ## - **[themagicbag](/forum/user/60606-themagicbag "View themagicbag's Profile")** - [![themagicbag's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60606-themagicbag "View themagicbag's Profile") Topic Author - [ Offline](/forum/user/60606-themagicbag) Less More - Posts: 13 - Thank you received: 0 - - 5 years 5 months ago [\#333066](#333066) by [themagicbag](/forum/user/60606-themagicbag "View themagicbag's Profile") *[Returning guest customers](/forum/33-customers/902683-returning-guest-customers#333066 "-- HikaShop version -- : 4.4.2 -- Joomla version -- : 3.9.27 I have my shop set to not use the Joomla registration system. Users provide an email address and are granted Guest access (as per forums). When a user returns to buy a different item and enter their email address, the system says they are already registered. But without login credentials they cannot login. How can they continue the purchase??")* was created by *[themagicbag](/forum/user/60606-themagicbag "View themagicbag's Profile")* -- HikaShop version -- : 4.4.2 -- Joomla version -- : 3.9.27 I have my shop set to not use the Joomla registration system. Users provide an email address and are granted Guest access (as per forums). When a user returns to buy a different item and enter their email address, the system says they are already registered. But without login credentials they cannot login. How can they continue the purchase?? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy85MDI2ODMtcmV0dXJuaW5nLWd1ZXN0LWN1c3RvbWVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 5 years 5 months ago [\#333067](#333067) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Returning guest customers](/forum/33-customers/902683-returning-guest-customers#333067 "-- HikaShop version -- : 4.4.2 -- Joomla version -- : 3.9.27 I have my shop set to not use the Joomla registration system. Users provide an email address and are granted Guest access (as per forums). When a user returns to buy a different item and enter their email address, the system says they are already registered. But without login credentials they cannot login. How can they continue the purchase??")* Hi, A guest checkout won't generate a user account and the checkout will accept an email address regardless of how many guest checkouts it has done in the past, as long as no user account is linked to the email address. However, if you try to guest checkout with an email address which already has a user account, then the system will refuse the guest checkout. Also, if you don't want to offer login capability during the checkout, you need to make sure you didn't activate the setting "Allow registration after guest checkout" of the HikaShop configuration. Otherwise, after the guest checkout, the user will get a link to be able to register and, if he does, he will get a user account. So either the email address that was used by the customer notifying you of the problem either had created a user account on your website before you turn off the user registration in Joomla, or you have activated the "Allow registration after guest checkout" setting and the customer registered after his purchase. So please check on that. The following user(s) said Thank You: [themagicbag](/forum/user/60606-themagicbag "View themagicbag's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy85MDI2ODMtcmV0dXJuaW5nLWd1ZXN0LWN1c3RvbWVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[themagicbag](/forum/user/60606-themagicbag "View themagicbag's Profile")** - [![themagicbag's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60606-themagicbag "View themagicbag's Profile") Topic Author - [ Offline](/forum/user/60606-themagicbag) Less More - Posts: 13 - Thank you received: 0 - - 5 years 5 months ago [\#333076](#333076) by [themagicbag](/forum/user/60606-themagicbag "View themagicbag's Profile") Replied by *[themagicbag](/forum/user/60606-themagicbag "View themagicbag's Profile")* on topic *[Returning guest customers](/forum/33-customers/902683-returning-guest-customers#333076 "-- HikaShop version -- : 4.4.2 -- Joomla version -- : 3.9.27 I have my shop set to not use the Joomla registration system. Users provide an email address and are granted Guest access (as per forums). When a user returns to buy a different item and enter their email address, the system says they are already registered. But without login credentials they cannot login. How can they continue the purchase??")* That was it. Thank you!!! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy85MDI2ODMtcmV0dXJuaW5nLWd1ZXN0LWN1c3RvbWVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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