[Skip to main content](#vessel-content) # AcyMailing subscribtion not editable ## - **[ePower2007](/forum/user/8541-epower2007 "View ePower2007's Profile")** - [![ePower2007's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8541-epower2007 "View ePower2007's Profile") Topic Author - [ Offline](/forum/user/8541-epower2007) Less More - Posts: 142 - Thank you received: 3 - - 3 years 6 months ago [\#350840](#350840) by [ePower2007](/forum/user/8541-epower2007 "View ePower2007's Profile") *[AcyMailing subscribtion not editable](/forum/33-customers/906222-acymailing-subscribtion-not-editable#350840 "-- HikaShop version -- : 4.7.2 -- Joomla version -- : 4.2.9 -- PHP version -- : 8.0.25 -- Browser(s) name and version -- : Firefox Hi there We updated to AcyMailing Starter 8.4.1 and now we can not edit the subscribers anymore. We can not contact AcyMailing as we do use the starter Version. Can you see if there is a mistake with the connection to Hikashop and see if this problem happaned on your side too. Here what we need to be able to do. We have 3 user Goups with 3 mailing lists. Whe need to be able to subscribe and unsubscribe useres manually in the back end. But right now it is not possible. When clicking on the edit buton from one subscriber in AcyMailling then a site opens to register a new subscriber. Before the update we could change the subscribtion from this user. Hopefully you can help. Kind regards Raphael")* was created by *[ePower2007](/forum/user/8541-epower2007 "View ePower2007's Profile")* -- HikaShop version -- : 4.7.2 -- Joomla version -- : 4.2.9 -- PHP version -- : 8.0.25 -- Browser(s) name and version -- : Firefox Hi there We updated to AcyMailing Starter 8.4.1 and now we can not edit the subscribers anymore. We can not contact AcyMailing as we do use the starter Version. Can you see if there is a mistake with the connection to Hikashop and see if this problem happaned on your side too. Here what we need to be able to do. We have 3 user Goups with 3 mailing lists. Whe need to be able to subscribe and unsubscribe useres manually in the back end. But right now it is not possible. When clicking on the edit buton from one subscriber in AcyMailling then a site opens to register a new subscriber. Before the update we could change the subscribtion from this user. Hopefully you can help. Kind regards Raphael Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy85MDYyMjItYWN5bWFpbGluZy1zdWJzY3JpYnRpb24tbm90LWVkaXRhYmxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14280 - - 3 years 6 months ago [\#350841](#350841) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[AcyMailing subscribtion not editable](/forum/33-customers/906222-acymailing-subscribtion-not-editable#350841 "-- HikaShop version -- : 4.7.2 -- Joomla version -- : 4.2.9 -- PHP version -- : 8.0.25 -- Browser(s) name and version -- : Firefox Hi there We updated to AcyMailing Starter 8.4.1 and now we can not edit the subscribers anymore. We can not contact AcyMailing as we do use the starter Version. Can you see if there is a mistake with the connection to Hikashop and see if this problem happaned on your side too. Here what we need to be able to do. We have 3 user Goups with 3 mailing lists. Whe need to be able to subscribe and unsubscribe useres manually in the back end. But right now it is not possible. When clicking on the edit buton from one subscriber in AcyMailling then a site opens to register a new subscriber. Before the update we could change the subscribtion from this user. Hopefully you can help. Kind regards Raphael")* Hi, HikaShop is not involved in this. You need to report the issue to AcyMailing's support. Even if you're using the free version, you should be able to contact AcyMailing's people to report an issue. They should normally be happy to receive a bug report. From time to time, I've reported issues to the developers of extensions I was not even using (following issues users of HikaShop had) and usually got a reply shortly. The following user(s) said Thank You: [ePower2007](/forum/user/8541-epower2007 "View ePower2007's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMzLWN1c3RvbWVycy85MDYyMjItYWN5bWFpbGluZy1zdWJzY3JpYnRpb24tbm90LWVkaXRhYmxlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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