[Skip to main content](#vessel-content) Board Categories Customers ## # [Customers](/forum/33-customers "View Category 'Customers'") 1123 topics | How to manage your customers and their access | |---| ## | [ ](#forumbottom) | Subject | Replies / Views | Last Post | |---|---|---|---| | [](/forum/33-customers/910766-custom-user-fields-not-saving-after-joomla-3-to-joomla-5-migration) | [Custom user fields not saving after Joomla 3 to Joomla 5 migration](/forum/33-customers/910766-custom-user-fields-not-saving-after-joomla-3-to-joomla-5-migration "-- HikaShop version -- : 6.5.2 -- Joomla version -- : 5.3.4 -- PHP version -- : 8.3.33 We have recently migrated a website from Joomla 3 to Joomla 5 and upgraded HikaShop Business to version 6.5.2. When editing a customer through the HikaShop administrator area, values entered into the following custom user fields are not being saved: Field ID 29: e_CopyMinderKey Field ID 37: e_Product Field ID 41: e_MSValid The customer record appears to save successfully and no error is displayed. However, the values disappear when the page reloads and remain NULL in the database. We have checked the field definitions in #__hikashop_field. All three fields: * Use field_table = user * Are published * Have backend editing enabled * Are not read-only The physical columns also exist in #__hikashop_user: e_CopyMinderKey — text, NULL allowed e_Product — text, NULL allowed e_MSValid — text, NULL allowed The field names and physical database column names match exactly, including their case. We tested this against HikaShop user ID 1209 / Joomla user ID 10333. Before saving: e_CopyMinderKey = NULL e_Product = NULL e_MSValid = NULL We then entered values into all three fields through the HikaShop customer edit screen and saved the record. A direct database query afterwards showed that all three values were still NULL. The relevant query was: SELECT user_id, user_cms_id, user_email, e_CopyMinderKey, e_Product, e_MSValid FROM #__hikashop_user WHERE user_id = 1209; There are no related PHP, HikaShop or database errors in Joomla’s everything.php log. The save completes and redirects/reloads normally. The database columns currently use utf8mb3_general_ci, although the values we tested were ordinary text and dropdown/radio selections. The field configurations are: Field 29: * Table: user * Name key: e_CopyMinderKey * Type: text * Published: Yes * Backend: Yes * Read-only: No Field 37: * Table: user * Name key: e_Product * Type: singledropdown * Published: Yes * Backend: Yes * Read-only: No Field 41: * Table: user * Name key: e_MSValid * Type: radio * Published: Yes * Backend: Yes * Read-only: No Could you please advise: 1. Is there a known issue in HikaShop 6.5.2 affecting custom user fields after migrating from Joomla 3 to Joomla 5? 2. Are mixed-case legacy column names such as e_CopyMinderKey still supported? 3. Is there a database migration or field resave process that needs to be run? 4. Is there a particular request handler or HikaShop file we should inspect to see why these fields are being excluded from the update? 5. Could an administrator view override created under the old HikaShop/Joomla installation cause the fields to display but not be submitted or processed? Thanks") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 2 months 2 weeks ago, by [Storm](/forum/user/42764-storm "View Storm's Profile") [Last Post](/forum/33-customers/910766-custom-user-fields-not-saving-after-joomla-3-to-joomla-5-migration#373112 "Hi, Thanks for the very detailed report, it made this quick to pin down. You found a real bug in HikaShop and it is directly linked to the Joomla 3 to Joomla 5 migration. I reproduced it here with a field named e_CopyMinderKey and I've fixed it. The cause is the capital letters in the field name key. When HikaShop prepares the data of a record before writing it, it normalizes the column names to lower case, so e_CopyMinderKey is passed as e_copyminderkey. Under Joomla 3 that made no difference, since MySQL column names are not case sensitive. But since Joomla 4, Joomla's updateObject() compares the name you give it with the columns of the table letter for letter, and silently drops anything that doesn't match exactly. So the column is simply left out of the UPDATE query: no error, "Successfully Saved", and the value still NULL. That is why it started the day you migrated. To answer your questions: 1. Yes, now confirmed, and it affects any custom field with an uppercase letter in its name key, on the user, address, order and product tables alike. 2. They are supported again with this fix. HikaShop has been forcing new field name keys to lower case for years, which is why only fields created on your old installation are affected. 3. No migration or resave is needed. Note that creating a new record was already saving these fields correctly, it is only the update of an existing record that was losing them. 4. It was in checkFields() in administrator/components/com_hikashop/classes/field.php, at the line that lowercases the column name. 5. No, your view overrides are not involved here. Just download the install package of the latest version of HikaShop on our website and install it on yours and you'll get the patch for this.") 2 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:470 | [Last Post](/forum/33-customers/910766-custom-user-fields-not-saving-after-joomla-3-to-joomla-5-migration#373112 "Hi, Thanks for the very detailed report, it made this quick to pin down. You found a real bug in HikaShop and it is directly linked to the Joomla 3 to Joomla 5 migration. I reproduced it here with a field named e_CopyMinderKey and I've fixed it. The cause is the capital letters in the field name key. When HikaShop prepares the data of a record before writing it, it normalizes the column names to lower case, so e_CopyMinderKey is passed as e_copyminderkey. Under Joomla 3 that made no difference, since MySQL column names are not case sensitive. But since Joomla 4, Joomla's updateObject() compares the name you give it with the columns of the table letter for letter, and silently drops anything that doesn't match exactly. So the column is simply left out of the UPDATE query: no error, "Successfully Saved", and the value still NULL. That is why it started the day you migrated. To answer your questions: 1. Yes, now confirmed, and it affects any custom field with an uppercase letter in its name key, on the user, address, order and product tables alike. 2. They are supported again with this fix. HikaShop has been forcing new field name keys to lower case for years, which is why only fields created on your old installation are affected. 3. No migration or resave is needed. Note that creating a new record was already saving these fields correctly, it is only the update of an existing record that was losing them. 4. It was in checkFields() in administrator/components/com_hikashop/classes/field.php, at the line that lowercases the column name. 5. No, your view overrides are not involved here. Just download the install package of the latest version of HikaShop on our website and install it on yours and you'll get the patch for this.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 2 months 2 weeks ago | | [](/forum/33-customers/910675-page-invalid-token) | [page Invalid Token](/forum/33-customers/910675-page-invalid-token "-- HikaShop version -- : 6.5.0 -- Joomla version -- : 6.1.2 -- PHP version -- : 8.4.22 -- Browser(s) name and version -- : FIREFOX 152.0.6 -- Error-message(debug-mod must be tuned on) -- : Invalid Token Bonjour, après upgrade à Joomla 6.1 effectué sans problème, j'ai fait un essai d'achat (comme client), je constate que : lorsque a finalisé son achat (jusqu'au bout) il veut se déconnecter de son compte il apparait une page blanche avec l'indication "Invalid Token" pour revenir sur le site il faut faire le retour arrière du navigateur, 2 fois. Je souhaiterai connaitre ce qui peut généré cet inconvénient et y remédier. Remerciements anticipés pour votre réponse") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 3 months 2 weeks ago, by [PATRICIA](/forum/user/43711-patricia "View PATRICIA's Profile") [Last Post](/forum/33-customers/910675-page-invalid-token#372714 "Bonjour, Grand merci pour votre réponse complète. Voici le résumé de mon action : Dans Joomla 6-1-2 il y a un choix de 3 cache (off, conservateur, progressif) Passé au choix « off, désactivé » dans la conf. Globale du système cache et désactivé le plugin système-cache, qui l'avait été pour les essais pour faire disparaître la page "Invalid Token" (le choix conservateur, ne convient pas d’après mes essais). Bien cordialement, J'ai repéré un aspect qui me pose question, je fais un nouveau post.") 3 months 2 weeks ago by [PATRICIA](/forum/user/43711-patricia "View PATRICIA's Profile") | Replies:10 Views:436 | [Last Post](/forum/33-customers/910675-page-invalid-token#372714 "Bonjour, Grand merci pour votre réponse complète. Voici le résumé de mon action : Dans Joomla 6-1-2 il y a un choix de 3 cache (off, conservateur, progressif) Passé au choix « off, désactivé » dans la conf. Globale du système cache et désactivé le plugin système-cache, qui l'avait été pour les essais pour faire disparaître la page "Invalid Token" (le choix conservateur, ne convient pas d’après mes essais). Bien cordialement, J'ai repéré un aspect qui me pose question, je fais un nouveau post.") by [PATRICIA](/forum/user/43711-patricia "View PATRICIA's Profile") 3 months 2 weeks ago | | [](/forum/33-customers/910686-orders-or-downloads-view-inside-a-module) | [Orders or downloads view inside a module](/forum/33-customers/910686-orders-or-downloads-view-inside-a-module "-- HikaShop version -- : 6.5.0 -- Joomla version -- : 6.1.0 -- PHP version -- : 8.1.2 Hello, Let's say a customer who is logged in arrives on my home page while connected to the site. When this occurs, the customer must then click on a menu item to access his orders or products. The problem is, sometimes the customer does not know which menu item to click to access his orders or products.Often they click on the products page which is for users who have not already purchased. Instead, I would like to publish a module with Registered access only on my homepage that displays simply the user's orders or products. That way, when a logged-in user arrives on my site's root (i.e. home page), he sees a module that displays his orders or downloads that he can click on to access his purchased products. Is there a way to do this with the Hikashop content module? Or do I need to create a custom module using the code from the orders view or downloads view files. Thanks in advance, Brett") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 3 months 2 weeks ago, by [brettv](/forum/user/68705-brettv "View brettv's Profile") [Last Post](/forum/33-customers/910686-orders-or-downloads-view-inside-a-module#372708 "You can create a multiple menu items as: menu Type > Hikashop > Customer orders menu Type > Hikashop > Customer download space And thisplay this menu in a module. - Your Orders - Your downloads") 3 months 2 weeks ago by [oxido](/forum/user/29793-oxido "View oxido's Profile") | Replies:6 Views:291 | [Last Post](/forum/33-customers/910686-orders-or-downloads-view-inside-a-module#372708 "You can create a multiple menu items as: menu Type > Hikashop > Customer orders menu Type > Hikashop > Customer download space And thisplay this menu in a module. - Your Orders - Your downloads") by [oxido](/forum/user/29793-oxido "View oxido's Profile") 3 months 2 weeks ago | | [](/forum/33-customers/909924-dedicated-withdrawal-button-for-orders-in-b2c-online-shops) | [Dedicated withdrawal button for orders in B2C online shops](/forum/33-customers/909924-dedicated-withdrawal-button-for-orders-in-b2c-online-shops "Another new EU complication. For your valued information - a new european union law is coming with Juni 2026, requesting a dedicated withdrawal button for orders in B2C online shops. Details: From June 19, 2026, nearly all online shops and digital service providers selling to EU consumers must implement a withdrawal button in accordance with the new EU Directive 2023/2673 (amending the Consumer Rights Directive 2011/83/EU). Here are the main requirements and application details: Who is affected? • All businesses that conclude online contracts with EU consumers, granting them the statutory right of withdrawal (goods, digital products, services). • Exemptions: Pure B2B shops, contracts without withdrawal right (e.g. bespoke goods), or purely offline contracts. Placement & Design Requirements (from June 2026): • The withdrawal button must be clearly visible, easily accessible, and unambiguously labeled (e.g. “Withdraw from contract here” or “Cancel my contract”).[3][2][1] • Where to place it: o Directly in the customer's personal area, wherever order or contract details are displayed. o The button must be available throughout the withdrawal period (typically 14 days after delivery). o Must be accessible and functional on mobile devices as well. • The button is not required on every page, but must be available in the section where customers see or manage their orders or contracts (e.g. “My Account”, “Order History”, “Contracts”).[1] • Clicking the button must open a confirmation page where the customer completes the withdrawal. o After submission, the shop must immediately send a confirmation receipt (for example, via email).[2] • The design and labeling of the button must not be misleading or hidden. Legal consequences of non-compliance: • Risks: Warnings, fines, extended withdrawal periods, and other sanctions if the button is missing or incorrectly implemented.[3] • The requirement applies strictly for the duration of the statutory withdrawal period; after that, the button may be removed. Technical Implementation Tips: • Ensure accessibility (e.g. screen reader compatibility). • For multiple orders/contracts, each must have its own withdrawal function. • Both the button function and the confirmation email should be properly logged/documented for compliance reviews. In summary: From June 2026, every online shop serving EU consumers must add a clear, easily accessible withdrawal button to customer areas where contracts or orders are shown. The process must be as simple as making a purchase, and an immediate confirmation must be provided after use. Exact details and further guidance can be found in the new regulation. Official reference: See Directive (EU) 2023/2673 • Full text (EN): eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32023L2673 • Implementation summary: www.internetandtechnologylaw.com/amp/eur...n-rule-online-sales/ • Further explanation: store.shopware.com/de/media50620347541m/...linie-2023-2673.html") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 11 months 1 week ago, by [mojweb](/forum/user/5128-mojweb "View mojweb's Profile") [Last Post](/forum/33-customers/909924-dedicated-withdrawal-button-for-orders-in-b2c-online-shops#372456 "Hallo, die widerrufenen Produkte werden in der Widerrufs-Bestätigungsmail an den Kunden bereits ausgegeben, bislang aber nur, wenn der Widerruf über die Bestellseite abgeschickt wurde. Wird er über das eigenständige Formular (Bestellnummer + E-Mail) eingereicht, wurde der Produktblock ausgelassen. Wir haben das im Kern korrigiert: Ab dem nächsten HikaShop-Build listet die Kundenmail die widerrufenen Produkte immer auf, unabhängig davon, wie der Widerruf eingereicht wurde. Sie müssen also nur Ihre HikaShop-Version aktualisieren, dann greift die Änderung automatisch. Wenn Sie es sofort auf Ihrer aktuellen Version brauchen: Öffnen Sie in HikaShop unter System > E-Mails die E-Mail "Widerrufsbenachrichtigung an den Benutzer", wechseln Sie in die HTML-Ansicht und entfernen Sie die beiden Bedingungs-Markierungen: Diese Änderung wird in der Datenbank gespeichert und bleibt bei einem Update erhalten.") 4 months 3 days ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:10 Views:3152 | [Last Post](/forum/33-customers/909924-dedicated-withdrawal-button-for-orders-in-b2c-online-shops#372456 "Hallo, die widerrufenen Produkte werden in der Widerrufs-Bestätigungsmail an den Kunden bereits ausgegeben, bislang aber nur, wenn der Widerruf über die Bestellseite abgeschickt wurde. Wird er über das eigenständige Formular (Bestellnummer + E-Mail) eingereicht, wurde der Produktblock ausgelassen. Wir haben das im Kern korrigiert: Ab dem nächsten HikaShop-Build listet die Kundenmail die widerrufenen Produkte immer auf, unabhängig davon, wie der Widerruf eingereicht wurde. Sie müssen also nur Ihre HikaShop-Version aktualisieren, dann greift die Änderung automatisch. Wenn Sie es sofort auf Ihrer aktuellen Version brauchen: Öffnen Sie in HikaShop unter System > E-Mails die E-Mail "Widerrufsbenachrichtigung an den Benutzer", wechseln Sie in die HTML-Ansicht und entfernen Sie die beiden Bedingungs-Markierungen: Diese Änderung wird in der Datenbank gespeichert und bleibt bei einem Update erhalten.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 4 months 3 days ago | | [](/forum/33-customers/910450-how-to-loyalty-points) | [How to: loyalty points](/forum/33-customers/910450-how-to-loyalty-points "-- HikaShop version -- : 6.4 -- Joomla version -- : 6.1 -- PHP version -- : 8.3 Hi! I want to use loyalty points program for buyers . So buyer buy any product on the Hikashop and get loyalty points - for example 5% from price of product, In the next purchase buyer can to use his points on checkout. Is this possible? Any documentaton/ samples how to? Thank you!") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 6 months 2 weeks ago, by [designer71](/forum/user/39268-designer71 "View designer71's Profile") [Last Post](/forum/33-customers/910450-how-to-loyalty-points#371512 "Hi, Yes, it's possible. We call this "user points" and we have a whole documentation page about them: www.hikashop.com/support/documentation/257-using-points.html I would recommend first reading this and looking into configuring that.") 6 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:360 | [Last Post](/forum/33-customers/910450-how-to-loyalty-points#371512 "Hi, Yes, it's possible. We call this "user points" and we have a whole documentation page about them: www.hikashop.com/support/documentation/257-using-points.html I would recommend first reading this and looking into configuring that.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 2 weeks ago | | [](/forum/33-customers/910438-multi-levels-of-registration) | [Multi levels of registration?](/forum/33-customers/910438-multi-levels-of-registration "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 5.4.4 -- PHP version -- : 8 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : No error - question Currently, we have a store set up for wholesale customers and it uses the "Redirect Joomla registration to HikaShop plugin". Registration for wholesale requires a lot of business info which I have already set up. We want to add a retail option that only asks for the normal registration information (username, password, etc.). I know how to set up product pricing, etc., and have already assigned a user group that is separate. How do I set up an option for someone to register as either a wholesale or a retail customer, and then follow the appropriate login process? Or for that matter, allow registration for the other parts of the site (not yet added) that apply only to retail customers that may or may NOT use Hikashop?") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 6 months 3 weeks ago, by [lkhightower](/forum/user/76725-lkhightower "View lkhightower's Profile") [Last Post](/forum/33-customers/910438-multi-levels-of-registration#371466 "Hi, The fields you previously created are of the table "user". So, you need to create a field of the table "user" for the customer type. That way, when you edit your existing fields, you can use the "Display limited to" setting I was talking about to select the customer type field and the corresponding value, so that it only appears based on the selected value in the customer type.") 6 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:576 | [Last Post](/forum/33-customers/910438-multi-levels-of-registration#371466 "Hi, The fields you previously created are of the table "user". So, you need to create a field of the table "user" for the customer type. That way, when you edit your existing fields, you can use the "Display limited to" setting I was talking about to select the customer type field and the corresponding value, so that it only appears based on the selected value in the customer type.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 6 months 3 weeks ago | | [](/forum/33-customers/910143-piratage-base-clients) | [Piratage base "clients"](/forum/33-customers/910143-piratage-base-clients "-- url of the page with the problem -- : julie-julon.fr -- HikaShop version -- : 6.3.0 -- Joomla version -- : 5.4.3 -- PHP version -- : 8.5 -- Browser(s) name and version -- : Version 145.0.7632.109 -- Error-message(debug-mod must be tuned on) -- : Piratage client Bonjour, Depuis hier soir, une centaine de "nouveaux clients" apparaissent dans la liste ds clients inscrits... tous venant de la fédération de Russir (voir PJ). Existe-t-il un moyen d'empêcher ces inscriptions si ce n'est de les supprimer une à une ! J'imagine que ces inscriptions ne sont pas passées par l'interface publique du site mais ont été faites directement via la base sql. Si le site venait à être bloqué est-il possible de vider la table de la bae sql directement depuis phpmyadmin ? Pourrait-il y avoir un contrôle du pays à l'inscription ? Merci de votre aide Cordialement") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 8 months 1 week ago, by [clamy](/forum/user/74311-clamy "View clamy's Profile") [Last Post](/forum/33-customers/910143-piratage-base-clients#370616 "Merci de cette réponse, En ce qui concerne le plugin Captcha il est installé et opérationnel. J'ai contacté Ovh qui héberge le site et ne me signale aucune anomalie. Je vais étudier le plugin dont vous parlez. Cordialement") 8 months 1 week ago by [clamy](/forum/user/74311-clamy "View clamy's Profile") | Replies:2 Views:464 | [Last Post](/forum/33-customers/910143-piratage-base-clients#370616 "Merci de cette réponse, En ce qui concerne le plugin Captcha il est installé et opérationnel. J'ai contacté Ovh qui héberge le site et ne me signale aucune anomalie. Je vais étudier le plugin dont vous parlez. Cordialement") by [clamy](/forum/user/74311-clamy "View clamy's Profile") 8 months 1 week ago | | [](/forum/33-customers/910095-error-on-login) | [Error on login](/forum/33-customers/910095-error-on-login "-- HikaShop version -- : 6.3.0 -- Joomla version -- : 5 -- Error-message(debug-mod must be tuned on) -- : You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ')' at line 1 Hello Nicolas, I am experiencing a SQL syntax error when a registered user logs into the frontend while having items in their cart. The error message: 1064 You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ')' at line 1 Steps to reproduce: Log in as a user and add products to the cart. Log out (the cart is saved in the database). Attempt to log back in. The error appears immediately after the login action, and the user is blocked by the error page. Observations: If I manually delete the cart entries for that user via the Joomla administrator, the user can log in again without issues. The error seems to be caused by an empty IN() clause in a SQL query, likely where HikaShop tries to retrieve or merge cart data, resulting in syntax like WHERE something IN (). Could you please investigate this? Best regards, Jeroen") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 8 months 3 weeks ago, by [Joomill](/forum/user/33738-joomill "View Joomill's Profile") [Last Post](/forum/33-customers/910095-error-on-login#370365 "Hi, Thank you. I've pushed a new version of the plugin with a patch for this. Please update the plugin and the error will not appear.") 8 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:441 | [Last Post](/forum/33-customers/910095-error-on-login#370365 "Hi, Thank you. I've pushed a new version of the plugin with a patch for this. Please update the plugin and the error will not appear.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 8 months 3 weeks ago | | [](/forum/33-customers/909933-custom-field-in-checkout) | [custom field in checkout](/forum/33-customers/909933-custom-field-in-checkout "hi all, On the checkout page for the gift cards I sell, I created a custom field (table 'order' - field type 'text') to enter the name of the person receiving the gift card. But even if the customer...") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 11 months 6 days ago, by [aromamassage](/forum/user/64297-aromamassage "View aromamassage's Profile") [Last Post](/forum/33-customers/909933-custom-field-in-checkout#369560 "Hi, Edit the settings of the custom field via the Display>Custom fields menu. There, you'll find many display settings to configure where the field value will be displayed. If they are all turned off, you won't see the value anywhere: www.hikashop.com/support/documentation/4...ield-form.html#displ") 11 months 6 days ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:566 | [Last Post](/forum/33-customers/909933-custom-field-in-checkout#369560 "Hi, Edit the settings of the custom field via the Display>Custom fields menu. There, you'll find many display settings to configure where the field value will be displayed. If they are all turned off, you won't see the value anywhere: www.hikashop.com/support/documentation/4...ield-form.html#displ") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 months 6 days ago | | [](/forum/33-customers/909898-redirect-url-after-registration) | [redirect URL after registration](/forum/33-customers/909898-redirect-url-after-registration "-- url of the page with the problem -- : www.laussanne.be -- HikaShop version -- : 6.1.1 -- Joomla version -- : 5.4.0 hi, At the moment, when a new customer registers on the website, they see a small popup window in the right lower corner, explaining what is going to happen (mail with link is sent - has to be clicked to activate - ...) I would like to change this, so that when someone registers, they are automatically redirected to a custom landing page: laussanne.be/index.php/registratie-voltooid I believe, for another website, with a previous HikaShop, we had the possibility to add a custom redirect page after registration, but I don't seem to find that setting now. (did some tests with overrides in the views after registration-php but that didn't have any effect. could you please let me know how to solve this problem? thanks!") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 11 months 2 weeks ago, by [twostudios](/forum/user/30665-twostudios "View twostudios's Profile") [Last Post](/forum/33-customers/909898-redirect-url-after-registration#369399 "Hi, Note that the explanation is generated by HikaShop, but it is displayed by your Joomla template. Normally, templates will display these messages in the middle of the page, and the result would be somehow similar to what you have on your custom landing page. Your template uses a popup mechanism to display messages (not only from HikaShop, but Joomla and other extensions using Joomla message mechanism). Such template might have a setting to change that behavior if you feel it is not appropriate in your situation. You could contact your template provider about it. Now, the activation page with the message uses the checkout / activate_page view file. You can edit it via the menu Display>Views. There, you could directly add your text, or you could add a bit of code to redirect to your URL: www.hikashop.com/support/forum/4-how-to/...tivation.html#130335 Note that this is for the registration during the checkout. You also have the user / activate view file for the view after the registration form page. You can use the "Display view files" setting of the HikaShop configuration in order to find which view file is used where: www.hikashop.com/support/documentation/5...g.html#advanced_main") 11 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:762 | [Last Post](/forum/33-customers/909898-redirect-url-after-registration#369399 "Hi, Note that the explanation is generated by HikaShop, but it is displayed by your Joomla template. Normally, templates will display these messages in the middle of the page, and the result would be somehow similar to what you have on your custom landing page. Your template uses a popup mechanism to display messages (not only from HikaShop, but Joomla and other extensions using Joomla message mechanism). Such template might have a setting to change that behavior if you feel it is not appropriate in your situation. You could contact your template provider about it. Now, the activation page with the message uses the checkout / activate_page view file. You can edit it via the menu Display>Views. There, you could directly add your text, or you could add a bit of code to redirect to your URL: www.hikashop.com/support/forum/4-how-to/...tivation.html#130335 Note that this is for the registration during the checkout. You also have the user / activate view file for the view after the registration form page. You can use the "Display view files" setting of the HikaShop configuration in order to find which view file is used where: www.hikashop.com/support/documentation/5...g.html#advanced_main") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 months 2 weeks ago | | [](/forum/33-customers/909881-customer-login) | [Customer login](/forum/33-customers/909881-customer-login "-- url of the page with the problem -- : www.backyardfarmer.co.uk/ -- HikaShop version -- : 6.1.0 -- Joomla version -- : 5.4.0 -- PHP version -- : 8.2 -- Browser(s) name and version -- : Edge Customer log in doesn't ask for password.") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 11 months 3 weeks ago, by [BackyardFarmer](/forum/user/38518-backyardfarmer "View BackyardFarmer's Profile") [Last Post](/forum/33-customers/909881-customer-login#369391 "Hi, You want to look at the settings under the Checkout tab of the HikaShop configuration: www.hikashop.com/support/documentation/5....html#checkout_login I believe the documentation there explains it. But basically, you can turn off the "login" setting, and it will remove the login form. Then, you can change the "Registration" setting to only select the "guest" choice. That way, you won't have the registration at all. You can also turn off the registration of new users in the options page of the Joomla user manager: docs-next.joomla.org/help/users/users-options") 11 months 2 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:8 Views:657 | [Last Post](/forum/33-customers/909881-customer-login#369391 "Hi, You want to look at the settings under the Checkout tab of the HikaShop configuration: www.hikashop.com/support/documentation/5....html#checkout_login I believe the documentation there explains it. But basically, you can turn off the "login" setting, and it will remove the login form. Then, you can change the "Registration" setting to only select the "guest" choice. That way, you won't have the registration at all. You can also turn off the registration of new users in the options page of the Joomla user manager: docs-next.joomla.org/help/users/users-options") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 months 2 weeks ago | | [](/forum/33-customers/909878-customize-the-email) | [Customize the email](/forum/33-customers/909878-customize-the-email "-- url of the page with the problem -- : www.mamboclean.it -- HikaShop version -- : 6.1.0 -- Joomla version -- : 4.4.14 -- PHP version -- : 8.3 You can customize the email sent to the customer when making the order? I would not like it to be written to us "that we are waiting for your payment" because my company is doing home deliveries with payment on delivery. Thanks") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 11 months 3 weeks ago, by [pierdonato](/forum/user/83702-pierdonato "View pierdonato's Profile") [Last Post](/forum/33-customers/909878-customize-the-email#369278 "Hi, If you want to customize the text of the emails, you can use translation overrides: www.hikashop.com/download/languages.html#modify") 11 months 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:559 | [Last Post](/forum/33-customers/909878-customize-the-email#369278 "Hi, If you want to customize the text of the emails, you can use translation overrides: www.hikashop.com/download/languages.html#modify") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 11 months 3 weeks ago | | [](/forum/33-customers/909873-the-city-is-missing-in-the-address) | [The city is missing in the address](/forum/33-customers/909873-the-city-is-missing-in-the-address "-- url of the page with the problem -- : www.mamboclean.it -- HikaShop version -- : 6.1.0 -- Joomla version -- : 4.4.14 -- PHP version -- : 8.3 Look at the attached image. The city is missing from the address. Can I make it display correctly to the customer? Thanks") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 11 months 3 weeks ago, by [pierdonato](/forum/user/83702-pierdonato "View pierdonato's Profile") [Last Post](/forum/33-customers/909873-the-city-is-missing-in-the-address#369272 "Grazie, molto utile e gentile") 11 months 3 weeks ago by [pierdonato](/forum/user/83702-pierdonato "View pierdonato's Profile") | Replies:2 Views:528 | [Last Post](/forum/33-customers/909873-the-city-is-missing-in-the-address#369272 "Grazie, molto utile e gentile") by [pierdonato](/forum/user/83702-pierdonato "View pierdonato's Profile") 11 months 3 weeks ago | | [](/forum/33-customers/909787-affichage-du-formulaire-de-connexion) | [Affichage du formulaire de connexion](/forum/33-customers/909787-affichage-du-formulaire-de-connexion "Bonjour, comme le montre l'image jointe, le champ "mot de passe" est impraticable. Peut-on afficher cela autrement, d'une façon plus lisible et pratique ? Merci pour toute aide") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 1 year 3 weeks ago, by [Marcush](/forum/user/83589-marcush "View Marcush's Profile") [Last Post](/forum/33-customers/909787-affichage-du-formulaire-de-connexion#368942 "Bonjour, Le problème, c'est qu'il n'y a pas assez de place pour afficher le champ comme il faut. Je vois plusieurs possibilités: - Le fait qu'il n'y a pas assez de place vient surement de votre template et / ou des modules qui sont affichés à gauche et / ou à droite de la zone principale (qui sont omis votre capture d'écran). Il serait peut être intéressant de configurer cela pour avoir plus de largeur pour la zone principale, au moins pour le passage en caisse où les modules sur le côté sont surement inutiles. - vous pourriez désactiver l'option "Login" de l'onglet "Checkout" de la page de configuration d'HikaShop: www.hikashop.com/support/documentation/5....html#checkout_login Ainsi, le formulaire de connexion ne s'affichera pas à coté du formulaire d'enregistrement. Si nécessaire, vous pouvez afficher le module "login" de Joomla dans une position du template via le gestionnaire de modules de Joomla. - vous pourriez changer l'option "Display method for registration" de l'onglet "Checkout" de la page de configuration d'HikaShop en "Selector". Ainsi, vous aurez plus de place pour le formulaire.") 1 year 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:1 Views:689 | [Last Post](/forum/33-customers/909787-affichage-du-formulaire-de-connexion#368942 "Bonjour, Le problème, c'est qu'il n'y a pas assez de place pour afficher le champ comme il faut. Je vois plusieurs possibilités: - Le fait qu'il n'y a pas assez de place vient surement de votre template et / ou des modules qui sont affichés à gauche et / ou à droite de la zone principale (qui sont omis votre capture d'écran). Il serait peut être intéressant de configurer cela pour avoir plus de largeur pour la zone principale, au moins pour le passage en caisse où les modules sur le côté sont surement inutiles. - vous pourriez désactiver l'option "Login" de l'onglet "Checkout" de la page de configuration d'HikaShop: www.hikashop.com/support/documentation/5....html#checkout_login Ainsi, le formulaire de connexion ne s'affichera pas à coté du formulaire d'enregistrement. Si nécessaire, vous pouvez afficher le module "login" de Joomla dans une position du template via le gestionnaire de modules de Joomla. - vous pourriez changer l'option "Display method for registration" de l'onglet "Checkout" de la page de configuration d'HikaShop en "Selector". Ainsi, vous aurez plus de place pour le formulaire.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 3 weeks ago | | [](/forum/33-customers/909781-city-dropdown-in-address) | [City dropdown in address](/forum/33-customers/909781-city-dropdown-in-address "-- HikaShop version -- : 6.1.0 -- Joomla version -- : 5.3.4 -- PHP version -- : 8.2 hi how can i have a cities dropdown for address , which i can create cities for every state that loads in a dropdown by selecting each state ? i tried to do it with shipping zones but all zones are loading in the dropdown,") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 1 year 4 weeks ago, by [khashiz](/forum/user/61259-khashiz "View khashiz's Profile") [Last Post](/forum/33-customers/909781-city-dropdown-in-address#368926 "Hi, You could also change the city custom field to a dropdown. But shipping methods can't be restricted based on the city field anyways, so even if we were to develop a mechanism for the city selector to refresh based on the country / state selected and have city zones in HikaShop, it would also require the zone restriction of shipping methods to support that extra field, which isn't the case. So, basically, doing this would require a lot of work on our end. You could use the post code instead of the city name. Shipping methods can be restricted based on the post code and usually cities and post codes can be used to restrict to the same areas.") 1 year 4 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:658 | [Last Post](/forum/33-customers/909781-city-dropdown-in-address#368926 "Hi, You could also change the city custom field to a dropdown. But shipping methods can't be restricted based on the city field anyways, so even if we were to develop a mechanism for the city selector to refresh based on the country / state selected and have city zones in HikaShop, it would also require the zone restriction of shipping methods to support that extra field, which isn't the case. So, basically, doing this would require a lot of work on our end. You could use the post code instead of the city name. Shipping methods can be restricted based on the post code and usually cities and post codes can be used to restrict to the same areas.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 4 weeks ago | | [](/forum/33-customers/909776-mofifier-affichage-compte-client-parametres-de-base-et-autres) | [Mofifier affichage compte client Paramètres de base et autres](/forum/33-customers/909776-mofifier-affichage-compte-client-parametres-de-base-et-autres "Bonjour, je souhaite supprimer l'affichage, dans le comte client, des accès à "paramètres de base, "Journalisation des actions", "Connexion avec clé d'action" et "Jeton Joomla". En somme, ne conserver que la possibilité de changement de mot de passe. Merci à vous tous") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 1 year 4 weeks ago, by [Marcush](/forum/user/83589-marcush "View Marcush's Profile") [Last Post](/forum/33-customers/909776-mofifier-affichage-compte-client-parametres-de-base-et-autres#368910 "Merci pour ce retour qui a permis de solutionner la question en m'orientant autrement. Voici les manips, si cela peut servir : "Paramètres de base", se désactive dans Utilisateur - > paramètres dans le profil Les autres points sont des plugins à désactiver") 1 year 4 weeks ago by [Marcush](/forum/user/83589-marcush "View Marcush's Profile") | Replies:2 Views:614 | [Last Post](/forum/33-customers/909776-mofifier-affichage-compte-client-parametres-de-base-et-autres#368910 "Merci pour ce retour qui a permis de solutionner la question en m'orientant autrement. Voici les manips, si cela peut servir : "Paramètres de base", se désactive dans Utilisateur - > paramètres dans le profil Les autres points sont des plugins à désactiver") by [Marcush](/forum/user/83589-marcush "View Marcush's Profile") 1 year 4 weeks ago | | [](/forum/33-customers/909752-custom-field-ajaz-image-using-wrong-path-to-try-and-create-thumbnails) | [Custom Field: Ajaz Image Using Wrong Path to Try and Create Thumbnails](/forum/33-customers/909752-custom-field-ajaz-image-using-wrong-path-to-try-and-create-thumbnails "-- HikaShop version -- : 6.1.0 -- Joomla version -- : 5.3.3 -- PHP version -- : 8.2.9 When the image tries to generate a thumbnail on the front end, it looks for the original image in the default upload folder for file images/com_hikashop/upload/ instead of the media/com_hikashop/upload/safe/ folder. Even if we set the custom fields upload folder, it still fails to look in the proper directory according to the safe/logs reports. It generated "images/com_hikashop/upload/XYZ.jpg could not be opened when trying to generate its thumbnail" (I removed the full path name, but it is logged). It should be looking in media/com_hikashop/upload/safe/ by default for the Ajaz Image custom field type. It displays the full-size image instead, which can be problematic/slow for larger images. Related usability issues include that if the image size limit is set, it allows the upload and displays a green image bar, but no error occurs until after submission. This gives the false impression (especially that green bar) that the images were of good quality. I know they receive an upload file that is larger than the maximum upload size after they submit, but it sends a confusing message, especially on mobile. Even added helper text, but people are still getting frustrated. Ideally, there should be a check before upload with Ajax and display an error message similar to the file type error, and at the very least, not a green bar, as it gives the wrong impression.") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 1 year 1 month ago, by [jazzmang](/forum/user/5807-jazzmang "View jazzmang's Profile") [Last Post](/forum/33-customers/909752-custom-field-ajaz-image-using-wrong-path-to-try-and-create-thumbnails#368886 "I think I understand. It's probably an access right issue with the hikashop folder. I've added a patch on our end which should help for this so that the warning doesn't show up.") 1 year 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:9 Views:1031 | [Last Post](/forum/33-customers/909752-custom-field-ajaz-image-using-wrong-path-to-try-and-create-thumbnails#368886 "I think I understand. It's probably an access right issue with the hikashop folder. I've added a patch on our end which should help for this so that the warning doesn't show up.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 1 month ago | | [](/forum/33-customers/909724-no-customer-number) | [No customer number?](/forum/33-customers/909724-no-customer-number "-- HikaShop version -- : 6.1 -- Joomla version -- : 5.3.x -- PHP version -- : 8.4.x Hi! Currently I set up a new shop with Hikashop and want to configure some things. But now I face a problem. I can configure an order number and an invoice number - but there is no customer number!? I guess you forget this important number ... if I do not overlooked it, please add it as soon as possible! Cheers") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 1 year 1 month ago, by [Rusty](/forum/user/83085-rusty "View Rusty's Profile") [Last Post](/forum/33-customers/909724-no-customer-number#368787 ""concat" is a function of MySQL used to concatenate several strings into one: www.w3schools.com/sql/func_mysql_concat.asp") 1 year 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:5 Views:1216 | [Last Post](/forum/33-customers/909724-no-customer-number#368787 ""concat" is a function of MySQL used to concatenate several strings into one: www.w3schools.com/sql/func_mysql_concat.asp") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 1 month ago | | [](/forum/33-customers/909685-using-email-as-username) | [Using email as username](/forum/33-customers/909685-using-email-as-username "-- HikaShop version -- : 6.1.0 -- Joomla version -- : 5.3.3 -- PHP version -- : 8.4 Hi! Is there any option to active a feature that makes the email address of the customer = username or hides the username? Most webshops in the world offer only email address and password as account credentials. But Hikashop want to create an email address AND a username. This is very uncomfortable for most users / customers. It would be a very useful feature if we could turn off the need of the creation of a username. Alternativly HikaShop should use the email address internally as username - if the username is needed. What do you think? P.S. In the meantime I made a little workaround: renamed the language strings and so we use technical the email as username. ;)") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 1 year 1 month ago, by [Rusty](/forum/user/83085-rusty "View Rusty's Profile") [Last Post](/forum/33-customers/909685-using-email-as-username#368424 "Hi, No, in this case, the email address of the customer is used as username. And thus, the customer can use his email address for the "username" field when logging in. Then, it's not a matter of having a translation override for the different login forms to change the text "username" to "email address" so that the customers use their email address.") 1 year 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") | Replies:3 Views:807 | [Last Post](/forum/33-customers/909685-using-email-as-username#368424 "Hi, No, in this case, the email address of the customer is used as username. And thus, the customer can use his email address for the "username" field when logging in. Then, it's not a matter of having a translation override for the different login forms to change the text "username" to "email address" so that the customers use their email address.") by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") 1 year 1 month ago | | [](/forum/33-customers/909675-how-to-add-payment-on-user-control-panel) | [How to add payment on User Control Panel](/forum/33-customers/909675-how-to-add-payment-on-user-control-panel "-- HikaShop version -- : 6.1.0 -- Error-message(debug-mod must be tuned on) -- : How to add payment on User Control Panel Hi, I would like to add the payment button/link on the customer order which they can view this order on user.customer control panel. Please refer to the attachment, where the user have select the Paypal option for payment, but they don't proceed to make payment instantly. They go back to their control panel and check back the order detail and try to make payment. Is there any way we can add the payment button on the bottom. Thanks in advance.") Category: [Customers](/forum/33-customers "How to manage your customers and their access") Topic started 1 year 2 months ago, by [alainz](/forum/user/44013-alainz "View alainz's Profile") [Last Post](/forum/33-customers/909675-how-to-add-payment-on-user-control-panel#368317 "Hi Nicholas, Thanks. It working.") 1 year 2 months ago by [alainz](/forum/user/44013-alainz "View alainz's Profile") | Replies:2 Views:783 | [Last Post](/forum/33-customers/909675-how-to-add-payment-on-user-control-panel#368317 "Hi Nicholas, Thanks. It working.") by [alainz](/forum/user/44013-alainz "View alainz's Profile") 1 year 2 months ago | | [ ](#forumtop) | | [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.060 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)