[Skip to main content](#vessel-content) # Hikashop allowing products to go through even though they are inactive? ## - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 610 - Thank you received: 13 - 2 weeks 6 days ago [\#100000333](#100000333) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") *[Hikashop allowing products to go through even though they are inactive?](/forum/35-orders-management/100000069-hikashop-allowing-products-to-go-through-even-though-they-are-inactive#100000333 "-- HikaShop version -- : 6.7.1 -- Joomla version -- : 6.2 -- PHP version -- : 8.4 -- Browser(s) name and version -- : Safari 605.1 Hi, I have been having this issue for a while and now have identified it. If a customer has an item in their cart or in a created order (that failed payment etc.) If the product goes out of stock during that period and is X'd off as not available, they can still purchase the item??  I had had this now quite a few times especially if that product is in a cart. Rgds")* was created by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* -- HikaShop version -- : 6.7.1 -- Joomla version -- : 6.2 -- PHP version -- : 8.4 -- Browser(s) name and version -- : Safari 605.1 Hi, I have been having this issue for a while and now have identified it. If a customer has an item in their cart or in a created order (that failed payment etc.) If the product goes out of stock during that period and is X'd off as not available, they can still purchase the item??  I had had this now quite a few times especially if that product is in a cart. Rgds Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzEwMDAwMDA2OS1oaWthc2hvcC1hbGxvd2luZy1wcm9kdWN0cy10by1nby10aHJvdWdoLWV2ZW4tdGhvdWdoLXRoZXktYXJlLWluYWN0aXZlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 2 weeks 6 days ago [\#100000339](#100000339) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop allowing products to go through even though they are inactive?](/forum/35-orders-management/100000069-hikashop-allowing-products-to-go-through-even-though-they-are-inactive#100000339 "-- HikaShop version -- : 6.7.1 -- Joomla version -- : 6.2 -- PHP version -- : 8.4 -- Browser(s) name and version -- : Safari 605.1 Hi, I have been having this issue for a while and now have identified it. If a customer has an item in their cart or in a created order (that failed payment etc.) If the product goes out of stock during that period and is X'd off as not available, they can still purchase the item??  I had had this now quite a few times especially if that product is in a cart. Rgds")* Thank you for the details, we could reproduce it. The cart is protected: when a product in a cart is unpublished, or its stock drops below the quantity in the cart, the checkout removes it before the order can be placed. The gap is the "Pay now" button customers see in their account for orders still waiting for their payment (for example after a failed or cancelled payment). That button did not check the products again, so an unpaid order could still be paid after its product was unpublished. If you have the setting "Update the product stock on confirmed status" turned on, it could also be paid after the product sold out, because such an order does not hold any stock until it is confirmed. We have changed HikaShop so that "Pay now" refuses an order whose product is unpublished, deleted or, with that stock setting, out of stock. The customer then gets the same message as in the cart. This also covers the options chosen with a product and the products included in a bundle. You can download the install package of HikaShop on our website and install it on yours in order to get the patch. If you have a case where the product was bought straight from the cart and not from "Pay now", please tell us which payment method was used, whether the product was a bundle, and whether you use any other checkout or cache extension, so that we can look into it. The following user(s) said Thank You: [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzEwMDAwMDA2OS1oaWthc2hvcC1hbGxvd2luZy1wcm9kdWN0cy10by1nby10aHJvdWdoLWV2ZW4tdGhvdWdoLXRoZXktYXJlLWluYWN0aXZlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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