[Skip to main content](#vessel-content) # Outlook printout issue ## - **[alainz](/forum/user/44013-alainz "View alainz's Profile")** - [![alainz's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar44013.png)](/forum/user/44013-alainz "View alainz's Profile") Topic Author - [ Away](/forum/user/44013-alainz) Less More - Posts: 101 - Thank you received: 4 - - - 7 hours 59 minutes ago [\#100000493](#100000493) by [alainz](/forum/user/44013-alainz "View alainz's Profile") *[Outlook printout issue](/forum/35-orders-management/100000097-outlook-printout-issue#100000493 "-- HikaShop version -- : 6.7.1 -- Joomla version -- : 4.4.14 -- Browser(s) name and version -- : Chrome 154.0 Hi, Our Sales team having issue when the receive payment confirmation about the order, they have to print it and prepare the product.  But right now, when they print out the email, the layout not display properly. Below are the example of the print out on A4 paper. For your information they are using Outlook. I try to test from another mail app and it now showing this problem.  How can i solve the issue as they are pushing us to fix this problem? Thanks.")* was created by *[alainz](/forum/user/44013-alainz "View alainz's Profile")* -- HikaShop version -- : 6.7.1 -- Joomla version -- : 4.4.14 -- Browser(s) name and version -- : Chrome 154.0 Hi, Our Sales team having issue when the receive payment confirmation about the order, they have to print it and prepare the product.  But right now, when they print out the email, the layout not display properly. Below are the example of the print out on A4 paper. For your information they are using Outlook. I try to test from another mail app and it now showing this problem.  [ ![pasted-image-1793745686011.png](/forum/attachment/100000143) ](/forum/attachment/100000143 "...3745686011.png") How can i solve the issue as they are pushing us to fix this problem? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzEwMDAwMDA5Ny1vdXRsb29rLXByaW50b3V0LWlzc3VlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 3 hours 11 minutes ago [\#100000496](#100000496) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Outlook printout issue](/forum/35-orders-management/100000097-outlook-printout-issue#100000496 "-- HikaShop version -- : 6.7.1 -- Joomla version -- : 4.4.14 -- Browser(s) name and version -- : Chrome 154.0 Hi, Our Sales team having issue when the receive payment confirmation about the order, they have to print it and prepare the product.  But right now, when they print out the email, the layout not display properly. Below are the example of the print out on A4 paper. For your information they are using Outlook. I try to test from another mail app and it now showing this problem.  How can i solve the issue as they are pushing us to fix this problem? Thanks.")* Hi, The email is cut on the right because of the link to the order in your back end: it shows the full address of the order as one very long word. Other mail apps break that address over two lines, but Outlook on Windows cannot, so it makes the whole email wider than the page and the right side is lost on screen and on paper. This is fixed in the latest build of HikaShop 6.7.1: the link now shows the order number instead of the long address, so the email keeps its normal width in Outlook. Please download HikaShop 6.7.1 again from your account on our website and install it over your current HikaShop (same version number, so Joomla's updater will not offer it; your settings are kept). The next payment notifications will then print correctly. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50LzEwMDAwMDA5Ny1vdXRsb29rLXByaW50b3V0LWlzc3VlP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? 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