[Skip to main content](#vessel-content) # Manual order status update - change email ## - **[jrm](/forum/user/7525-jrm "View jrm's Profile")** - [![jrm's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7525-jrm "View jrm's Profile") Topic Author - [ Offline](/forum/user/7525-jrm) Less More - Posts: 30 - Thank you received: 0 - - 13 years 2 months ago [\#118866](#118866) by [jrm](/forum/user/7525-jrm "View jrm's Profile") *[Manual order status update - change email](/forum/35-orders-management/861107-manual-order-status-update-change-email#118866 "Hi, Before a recent Hikashop update, if I manually changed Order Status, there was a pop-up which all owed me to send email to customer and modify that email. Now, if I select Notify Customer, there is no option to view/add to the email to the customer - or am I missing something? Best regards, John")* was created by *[jrm](/forum/user/7525-jrm "View jrm's Profile")* Hi, Before a recent Hikashop update, if I manually changed Order Status, there was a pop-up which all owed me to send email to customer and modify that email. Now, if I select Notify Customer, there is no option to view/add to the email to the customer - or am I missing something? Best regards, John Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2MTEwNy1tYW51YWwtb3JkZXItc3RhdHVzLXVwZGF0ZS1jaGFuZ2UtZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 2 months ago [\#118897](#118897) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Manual order status update - change email](/forum/35-orders-management/861107-manual-order-status-update-change-email#118897 "Hi, Before a recent Hikashop update, if I manually changed Order Status, there was a pop-up which all owed me to send email to customer and modify that email. Now, if I select Notify Customer, there is no option to view/add to the email to the customer - or am I missing something? Best regards, John")* Hi, I think that you are missing something, when you are in the orders listing, and you change the order status a popup is displayed. Here, when you enable "Notify customer" the email is displayed and before the mail many fields related on the email addresses. You can change them here. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2MTEwNy1tYW51YWwtb3JkZXItc3RhdHVzLXVwZGF0ZS1jaGFuZ2UtZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jrm](/forum/user/7525-jrm "View jrm's Profile")** - [![jrm's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7525-jrm "View jrm's Profile") Topic Author - [ Offline](/forum/user/7525-jrm) Less More - Posts: 30 - Thank you received: 0 - - 13 years 2 months ago [\#118942](#118942) by [jrm](/forum/user/7525-jrm "View jrm's Profile") Replied by *[jrm](/forum/user/7525-jrm "View jrm's Profile")* on topic *[Manual order status update - change email](/forum/35-orders-management/861107-manual-order-status-update-change-email#118942 "Hi, Before a recent Hikashop update, if I manually changed Order Status, there was a pop-up which all owed me to send email to customer and modify that email. Now, if I select Notify Customer, there is no option to view/add to the email to the customer - or am I missing something? Best regards, John")* Hi Xavier, Ah, you're right. I was editing the order after opening it - and the popup does not appear in that case (I think it did before - but maybe not!). If you simply change the status from the order list, the popup appears, and you can edit the email. Merci beaucoup. Best regards, John Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2MTEwNy1tYW51YWwtb3JkZXItc3RhdHVzLXVwZGF0ZS1jaGFuZ2UtZW1haWw/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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