[Skip to main content](#vessel-content) # Custome Order Statuses ## - **[lee911](/forum/user/30314-lee911 "View lee911's Profile")** - [![lee911's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30314-lee911 "View lee911's Profile") Topic Author - [ Offline](/forum/user/30314-lee911) Less More - Posts: 11 - Thank you received: 0 - - 12 years 10 months ago - 12 years 10 months ago [\#136912](#136912) by [lee911](/forum/user/30314-lee911 "View lee911's Profile") *[Custome Order Statuses](/forum/35-orders-management/864411-custome-order-statuses#136912 "-- url of the page with the problem -- : resqscan.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : n/a I'm wanting to edit my Order Status Messages and feel I've read enough in the forums to tackle it. However, when I go into CPAnel to edit the PHP files I see multiple version of each message. Example: Order Notification, there are three extensions (TXT, PRELOAD and HTML): What the differences for each and which ones should I be editing??? Thanks")* was created by *[lee911](/forum/user/30314-lee911 "View lee911's Profile")* -- url of the page with the problem -- : [ resqscan.ca](http://resqscan.ca) -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : n/a I'm wanting to edit my Order Status Messages and feel I've read enough in the forums to tackle it. However, when I go into CPAnel to edit the PHP files I see multiple version of each message. Example: Order Notification, there are three extensions (TXT, PRELOAD and HTML): What the differences for each and which ones should I be editing??? Thanks Last edit: 12 years 10 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDQxMS1jdXN0b21lLW9yZGVyLXN0YXR1c2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 10 months ago [\#136956](#136956) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Custome Order Statuses](/forum/35-orders-management/864411-custome-order-statuses#136956 "-- url of the page with the problem -- : resqscan.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : n/a I'm wanting to edit my Order Status Messages and feel I've read enough in the forums to tackle it. However, when I go into CPAnel to edit the PHP files I see multiple version of each message. Example: Order Notification, there are three extensions (TXT, PRELOAD and HTML): What the differences for each and which ones should I be editing??? Thanks")* Hi, You have to edit the HTML version of the email to add some custom text. But in your case I thing that you just have to make a translation override on the key: ORDER_STATUS_CHANGED_TO Here is some documentation which explain how to change a text translation: [ www.hikashop.com/support/faq.html#tran](http://www.hikashop.com/support/faq.html#tran) You can too edit the preload file in order to change the text key depending on the order status thanks to an if/else condition, and then add new translation keys in the language file but it require some PHP knowledge. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDQxMS1jdXN0b21lLW9yZGVyLXN0YXR1c2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lee911](/forum/user/30314-lee911 "View lee911's Profile")** - [![lee911's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30314-lee911 "View lee911's Profile") Topic Author - [ Offline](/forum/user/30314-lee911) Less More - Posts: 11 - Thank you received: 0 - - 12 years 10 months ago [\#137310](#137310) by [lee911](/forum/user/30314-lee911 "View lee911's Profile") Replied by *[lee911](/forum/user/30314-lee911 "View lee911's Profile")* on topic *[Custome Order Statuses](/forum/35-orders-management/864411-custome-order-statuses#137310 "-- url of the page with the problem -- : resqscan.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : n/a I'm wanting to edit my Order Status Messages and feel I've read enough in the forums to tackle it. However, when I go into CPAnel to edit the PHP files I see multiple version of each message. Example: Order Notification, there are three extensions (TXT, PRELOAD and HTML): What the differences for each and which ones should I be editing??? Thanks")* Its not actually a language translation. I just want to customize the text and logo with my company information. I do not have the PRO version. > Xavier wrote: Hi, > > You have to edit the HTML version of the email to add some custom text. > But in your case I thing that you just have to make a translation override on the key: ORDER\_STATUS\_CHANGED\_TO > > Here is some documentation which explain how to change a text translation: > [ www.hikashop.com/support/faq.html#tran](http://www.hikashop.com/support/faq.html#tran) > > You can too edit the preload file in order to change the text key depending on the order status thanks to an if/else condition, and then add new translation keys in the language file but it require some PHP knowledge. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDQxMS1jdXN0b21lLW9yZGVyLXN0YXR1c2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 10 months ago - 12 years 10 months ago [\#137330](#137330) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Custome Order Statuses](/forum/35-orders-management/864411-custome-order-statuses#137330 "-- url of the page with the problem -- : resqscan.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : n/a I'm wanting to edit my Order Status Messages and feel I've read enough in the forums to tackle it. However, when I go into CPAnel to edit the PHP files I see multiple version of each message. Example: Order Notification, there are three extensions (TXT, PRELOAD and HTML): What the differences for each and which ones should I be editing??? Thanks")* Hi, Regarding the text customization you'll be able to do it by editing your translation file, and for your logo, you'll probably have to add it through the code of the file : "*media\\com\_hikashop\\mail\\**order\_admin\_notification.html.php***" Note that if you directly edit this file, you'll loose your customization if when you'll update your Hikashop version. Last edit: 12 years 10 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDQxMS1jdXN0b21lLW9yZGVyLXN0YXR1c2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lee911](/forum/user/30314-lee911 "View lee911's Profile")** - [![lee911's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30314-lee911 "View lee911's Profile") Topic Author - [ Offline](/forum/user/30314-lee911) Less More - Posts: 11 - Thank you received: 0 - - 12 years 10 months ago [\#137610](#137610) by [lee911](/forum/user/30314-lee911 "View lee911's Profile") Replied by *[lee911](/forum/user/30314-lee911 "View lee911's Profile")* on topic *[Custome Order Statuses](/forum/35-orders-management/864411-custome-order-statuses#137610 "-- url of the page with the problem -- : resqscan.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : n/a I'm wanting to edit my Order Status Messages and feel I've read enough in the forums to tackle it. However, when I go into CPAnel to edit the PHP files I see multiple version of each message. Example: Order Notification, there are three extensions (TXT, PRELOAD and HTML): What the differences for each and which ones should I be editing??? Thanks")* If I were to purchase the PRO version, would customizations to the emails be obtained simply through the dashboard as opposed to editing php files?? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDQxMS1jdXN0b21lLW9yZGVyLXN0YXR1c2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 10 months ago [\#137613](#137613) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Custome Order Statuses](/forum/35-orders-management/864411-custome-order-statuses#137613 "-- url of the page with the problem -- : resqscan.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : n/a I'm wanting to edit my Order Status Messages and feel I've read enough in the forums to tackle it. However, when I go into CPAnel to edit the PHP files I see multiple version of each message. Example: Order Notification, there are three extensions (TXT, PRELOAD and HTML): What the differences for each and which ones should I be editing??? Thanks")* Sure you'll be able to directly edit your emails dynamic content through "*Hikashop->System->Email*" by using the **business version** of Hikashop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDQxMS1jdXN0b21lLW9yZGVyLXN0YXR1c2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lee911](/forum/user/30314-lee911 "View lee911's Profile")** - [![lee911's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30314-lee911 "View lee911's Profile") Topic Author - [ Offline](/forum/user/30314-lee911) Less More - Posts: 11 - Thank you received: 0 - - 12 years 8 months ago [\#142770](#142770) by [lee911](/forum/user/30314-lee911 "View lee911's Profile") Replied by *[lee911](/forum/user/30314-lee911 "View lee911's Profile")* on topic *[Customer Order Statuses](/forum/35-orders-management/864411-custome-order-statuses#142770 "-- url of the page with the problem -- : resqscan.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : n/a I'm wanting to edit my Order Status Messages and feel I've read enough in the forums to tackle it. However, when I go into CPAnel to edit the PHP files I see multiple version of each message. Example: Order Notification, there are three extensions (TXT, PRELOAD and HTML): What the differences for each and which ones should I be editing??? Thanks")* I am so very very confused....... When a customer places an order they are automatically sent an email (mine is set to "confirmed"). In that email I want to customize the text (IE: Header: Hi Steve Jobs, Thank you for your order......AND Footer: Your order will be processed...."). I have found the PHP files in my File Manager. Which files do I edit? There are 3 (html, preload and txt). And which ones are for the "Confirmed" email ("Order Creation" or "Order Notification")? Then once I'm ready to ship the product I go to Orders/ Email and this brings up the SHIPPED Email box. I can manually edit this email, but do not want to do it manually on EVERY order. So all the above questions apply to this as well. PLUS I can't find any PHP files that are called SHIPPED. Any detailed help would be greatly appreciated. This is the last remaining task to get my HikaShop setup!!!! Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDQxMS1jdXN0b21lLW9yZGVyLXN0YXR1c2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Eliot](/forum/user/1824-eliot "View Eliot's Profile")** - [![Eliot's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1824.png)](/forum/user/1824-eliot "View Eliot's Profile") - [ Offline](/forum/user/1824-eliot) Less More - Posts: 2334 - Thank you received: 403 - - 12 years 8 months ago [\#143483](#143483) by [Eliot](/forum/user/1824-eliot "View Eliot's Profile") Replied by *[Eliot](/forum/user/1824-eliot "View Eliot's Profile")* on topic *[Customer Order Statuses](/forum/35-orders-management/864411-custome-order-statuses#143483 "-- url of the page with the problem -- : resqscan.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : n/a I'm wanting to edit my Order Status Messages and feel I've read enough in the forums to tackle it. However, when I go into CPAnel to edit the PHP files I see multiple version of each message. Example: Order Notification, there are three extensions (TXT, PRELOAD and HTML): What the differences for each and which ones should I be editing??? Thanks")* The files you are looking for are in media/com_hikashop/mail. You can edit everything here. The one used when an order is shipped is probably order_status_notification. And the file you want to edit are the .html.php ones. I hope this helped ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDQxMS1jdXN0b21lLW9yZGVyLXN0YXR1c2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lee911](/forum/user/30314-lee911 "View lee911's Profile")** - [![lee911's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30314-lee911 "View lee911's Profile") Topic Author - [ Offline](/forum/user/30314-lee911) Less More - Posts: 11 - Thank you received: 0 - - 12 years 8 months ago [\#144327](#144327) by [lee911](/forum/user/30314-lee911 "View lee911's Profile") Replied by *[lee911](/forum/user/30314-lee911 "View lee911's Profile")* on topic *[Customer Order Statuses](/forum/35-orders-management/864411-custome-order-statuses#144327 "-- url of the page with the problem -- : resqscan.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : n/a I'm wanting to edit my Order Status Messages and feel I've read enough in the forums to tackle it. However, when I go into CPAnel to edit the PHP files I see multiple version of each message. Example: Order Notification, there are three extensions (TXT, PRELOAD and HTML): What the differences for each and which ones should I be editing??? Thanks")* So I've figured out to change the text in the body of the email, thanks. However, how in the heck do I change the SUBJECT line??? For the life of me I can't get that figured out. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDQxMS1jdXN0b21lLW9yZGVyLXN0YXR1c2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 8 months ago [\#144403](#144403) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Custome Order Statuses](/forum/35-orders-management/864411-custome-order-statuses#144403 "-- url of the page with the problem -- : resqscan.ca -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2 -- PHP version -- : -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : n/a I'm wanting to edit my Order Status Messages and feel I've read enough in the forums to tackle it. However, when I go into CPAnel to edit the PHP files I see multiple version of each message. Example: Order Notification, there are three extensions (TXT, PRELOAD and HTML): What the differences for each and which ones should I be editing??? Thanks")* Hi, Note that if you want to edit the subject line of your order status notification email for example, you'll just have to do it through your [ translation file](http://www.hikashop.com/download/languages.html#translate) by editing this translation word : **ORDER\_STATUS\_NOTIFICATION\_SUBJECT**. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDQxMS1jdXN0b21lLW9yZGVyLXN0YXR1c2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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