[Skip to main content](#vessel-content) # Download area - link not active on re-purchase ## - **[aegir](/forum/user/17961-aegir "View aegir's Profile")** - [![aegir's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/17961-aegir "View aegir's Profile") Topic Author - [ Offline](/forum/user/17961-aegir) Less More - Posts: 14 - Thank you received: 2 - - 12 years 9 months ago - 12 years 9 months ago [\#139748](#139748) by [aegir](/forum/user/17961-aegir "View aegir's Profile") *[Download area - link not active on re-purchase](/forum/35-orders-management/864998-download-area-link-not-active-on-re-purchase#139748 "-- url of the page with the problem -- : worldoftextures.com -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.27 Hi. The page is selling digital downloads for a small fee. When buying the download, the customer gets the link in an e-mail and the link appears in the download area. The customer has 24 hours to do the download and can do it several times in that period. The problem is when the customers buys the same download again later. Then he will get a valid link in the e-mail but the link in the download area is not open. It's like the download area does not acknowledge the new purchase and even though it shows the link and the 'Last purchased at' date, the link is not open, and the message 'Download period has elapsed' is there. So in short: With a new purchase of the same download later when the first download period is elapsed, the customer can download from the e-mail but not from the download area, as the download link is not open there. Other than small hickups here and there, which in the end are all due to my own shortcomings, I think your software is a great product. Best Aegir")* was created by *[aegir](/forum/user/17961-aegir "View aegir's Profile")* -- url of the page with the problem -- : [ worldoftextures.com](http://worldoftextures.com) -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.27 Hi. The page is selling digital downloads for a small fee. When buying the download, the customer gets the link in an e-mail and the link appears in the download area. The customer has 24 hours to do the download and can do it several times in that period. The problem is when the customers buys the same download again later. Then he will get a valid link in the e-mail but the link in the download area is not open. It's like the download area does not acknowledge the new purchase and even though it shows the link and the 'Last purchased at' date, the link is not open, and the message 'Download period has elapsed' is there. So in short: With a new purchase of the same download later when the first download period is elapsed, the customer can download from the e-mail but not from the download area, as the download link is not open there. [ ![h6f2847a.png](/forum/attachment/14679) ](/forum/attachment/14679 "h6f2847a.png") Other than small hickups here and there, which in the end are all due to my own shortcomings, I think your software is a great product. Best Aegir - [ ![h6f2847a.png](/forum/attachment/14679) ](/forum/attachment/14679 "h6f2847a.png") [ ](/forum/attachment/14679?download=1 "h6f2847a.png") Last edit: 12 years 9 months ago by [aegir](/forum/user/17961-aegir "View aegir's Profile"). Reason: spelling Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDk5OC1kb3dubG9hZC1hcmVhLWxpbmstbm90LWFjdGl2ZS1vbi1yZS1wdXJjaGFzZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[aegir](/forum/user/17961-aegir "View aegir's Profile")** - [![aegir's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/17961-aegir "View aegir's Profile") Topic Author - [ Offline](/forum/user/17961-aegir) Less More - Posts: 14 - Thank you received: 2 - - 12 years 9 months ago [\#139753](#139753) by [aegir](/forum/user/17961-aegir "View aegir's Profile") Replied by *[aegir](/forum/user/17961-aegir "View aegir's Profile")* on topic *[Download area - link not active on re-purchase](/forum/35-orders-management/864998-download-area-link-not-active-on-re-purchase#139753 "-- url of the page with the problem -- : worldoftextures.com -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.27 Hi. The page is selling digital downloads for a small fee. When buying the download, the customer gets the link in an e-mail and the link appears in the download area. The customer has 24 hours to do the download and can do it several times in that period. The problem is when the customers buys the same download again later. Then he will get a valid link in the e-mail but the link in the download area is not open. It's like the download area does not acknowledge the new purchase and even though it shows the link and the 'Last purchased at' date, the link is not open, and the message 'Download period has elapsed' is there. So in short: With a new purchase of the same download later when the first download period is elapsed, the customer can download from the e-mail but not from the download area, as the download link is not open there. Other than small hickups here and there, which in the end are all due to my own shortcomings, I think your software is a great product. Best Aegir")* Just wanted to add to the above: I think the download area is a very valuable feature. You don't have to wait for the email and get instant access to your downloads, plus you have a list of all your downloads in one place. Best Aegir Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDk5OC1kb3dubG9hZC1hcmVhLWxpbmstbm90LWFjdGl2ZS1vbi1yZS1wdXJjaGFzZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 9 months ago [\#139801](#139801) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Download area - link not active on re-purchase](/forum/35-orders-management/864998-download-area-link-not-active-on-re-purchase#139801 "-- url of the page with the problem -- : worldoftextures.com -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.27 Hi. The page is selling digital downloads for a small fee. When buying the download, the customer gets the link in an e-mail and the link appears in the download area. The customer has 24 hours to do the download and can do it several times in that period. The problem is when the customers buys the same download again later. Then he will get a valid link in the e-mail but the link in the download area is not open. It's like the download area does not acknowledge the new purchase and even though it shows the link and the 'Last purchased at' date, the link is not open, and the message 'Download period has elapsed' is there. So in short: With a new purchase of the same download later when the first download period is elapsed, the customer can download from the e-mail but not from the download area, as the download link is not open there. Other than small hickups here and there, which in the end are all due to my own shortcomings, I think your software is a great product. Best Aegir")* Hi, Can you show me how did you configured your product through some screenshots so that I can do some tests on my end ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDk5OC1kb3dubG9hZC1hcmVhLWxpbmstbm90LWFjdGl2ZS1vbi1yZS1wdXJjaGFzZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[aegir](/forum/user/17961-aegir "View aegir's Profile")** - [![aegir's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/17961-aegir "View aegir's Profile") Topic Author - [ Offline](/forum/user/17961-aegir) Less More - Posts: 14 - Thank you received: 2 - - 12 years 9 months ago - 12 years 9 months ago [\#139901](#139901) by [aegir](/forum/user/17961-aegir "View aegir's Profile") Replied by *[aegir](/forum/user/17961-aegir "View aegir's Profile")* on topic *[Download area - link not active on re-purchase](/forum/35-orders-management/864998-download-area-link-not-active-on-re-purchase#139901 "-- url of the page with the problem -- : worldoftextures.com -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.27 Hi. The page is selling digital downloads for a small fee. When buying the download, the customer gets the link in an e-mail and the link appears in the download area. The customer has 24 hours to do the download and can do it several times in that period. The problem is when the customers buys the same download again later. Then he will get a valid link in the e-mail but the link in the download area is not open. It's like the download area does not acknowledge the new purchase and even though it shows the link and the 'Last purchased at' date, the link is not open, and the message 'Download period has elapsed' is there. So in short: With a new purchase of the same download later when the first download period is elapsed, the customer can download from the e-mail but not from the download area, as the download link is not open there. Other than small hickups here and there, which in the end are all due to my own shortcomings, I think your software is a great product. Best Aegir")* Hi Mohamed Here are some screenshots. If you need any more let me know. [ ![hd83b104.png](/forum/attachment/14699) ](/forum/attachment/14699 "hd83b104.png") [ ![ha530625.png](/forum/attachment/14700) ](/forum/attachment/14700 "ha530625.png") [ ![h5be3e82.png](/forum/attachment/14701) ](/forum/attachment/14701 "h5be3e82.png") [ ![ha0d51d0.png](/forum/attachment/14702) ](/forum/attachment/14702 "ha0d51d0.png") [ ![h00e1ed7.png](/forum/attachment/14703) ](/forum/attachment/14703 "h00e1ed7.png") [ ![hec5d393.png](/forum/attachment/14704) ](/forum/attachment/14704 "hec5d393.png") [ ![h838d05e.png](/forum/attachment/14705) ](/forum/attachment/14705 "h838d05e.png") - [ ![hd83b104.png](/forum/attachment/14699) ](/forum/attachment/14699 "hd83b104.png") [ ](/forum/attachment/14699?download=1 "hd83b104.png") - [ ![ha530625.png](/forum/attachment/14700) ](/forum/attachment/14700 "ha530625.png") [ ](/forum/attachment/14700?download=1 "ha530625.png") - [ ![h5be3e82.png](/forum/attachment/14701) ](/forum/attachment/14701 "h5be3e82.png") [ ](/forum/attachment/14701?download=1 "h5be3e82.png") - [ ![ha0d51d0.png](/forum/attachment/14702) ](/forum/attachment/14702 "ha0d51d0.png") [ ](/forum/attachment/14702?download=1 "ha0d51d0.png") - [ ![h00e1ed7.png](/forum/attachment/14703) ](/forum/attachment/14703 "h00e1ed7.png") [ ](/forum/attachment/14703?download=1 "h00e1ed7.png") - [ ![hec5d393.png](/forum/attachment/14704) ](/forum/attachment/14704 "hec5d393.png") [ ](/forum/attachment/14704?download=1 "hec5d393.png") - [ ![h838d05e.png](/forum/attachment/14705) ](/forum/attachment/14705 "h838d05e.png") [ ](/forum/attachment/14705?download=1 "h838d05e.png") Last edit: 12 years 9 months ago by [aegir](/forum/user/17961-aegir "View aegir's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDk5OC1kb3dubG9hZC1hcmVhLWxpbmstbm90LWFjdGl2ZS1vbi1yZS1wdXJjaGFzZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[aegir](/forum/user/17961-aegir "View aegir's Profile")** - [![aegir's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/17961-aegir "View aegir's Profile") Topic Author - [ Offline](/forum/user/17961-aegir) Less More - Posts: 14 - Thank you received: 2 - - 12 years 9 months ago [\#139902](#139902) by [aegir](/forum/user/17961-aegir "View aegir's Profile") Replied by *[aegir](/forum/user/17961-aegir "View aegir's Profile")* on topic *[Download area - link not active on re-purchase](/forum/35-orders-management/864998-download-area-link-not-active-on-re-purchase#139902 "-- url of the page with the problem -- : worldoftextures.com -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.27 Hi. The page is selling digital downloads for a small fee. When buying the download, the customer gets the link in an e-mail and the link appears in the download area. The customer has 24 hours to do the download and can do it several times in that period. The problem is when the customers buys the same download again later. Then he will get a valid link in the e-mail but the link in the download area is not open. It's like the download area does not acknowledge the new purchase and even though it shows the link and the 'Last purchased at' date, the link is not open, and the message 'Download period has elapsed' is there. So in short: With a new purchase of the same download later when the first download period is elapsed, the customer can download from the e-mail but not from the download area, as the download link is not open there. Other than small hickups here and there, which in the end are all due to my own shortcomings, I think your software is a great product. Best Aegir")* A couple of more screenshots: [ ![hd59957f.png](/forum/attachment/14707) ](/forum/attachment/14707 "hd59957f.png") [ ![h24f0b39.png](/forum/attachment/14708) ](/forum/attachment/14708 "h24f0b39.png") - [ ![hd59957f.png](/forum/attachment/14707) ](/forum/attachment/14707 "hd59957f.png") [ ](/forum/attachment/14707?download=1 "hd59957f.png") - [ ![h24f0b39.png](/forum/attachment/14708) ](/forum/attachment/14708 "h24f0b39.png") [ ](/forum/attachment/14708?download=1 "h24f0b39.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDk5OC1kb3dubG9hZC1hcmVhLWxpbmstbm90LWFjdGl2ZS1vbi1yZS1wdXJjaGFzZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 9 months ago [\#140438](#140438) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Download area - link not active on re-purchase](/forum/35-orders-management/864998-download-area-link-not-active-on-re-purchase#140438 "-- url of the page with the problem -- : worldoftextures.com -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.27 Hi. The page is selling digital downloads for a small fee. When buying the download, the customer gets the link in an e-mail and the link appears in the download area. The customer has 24 hours to do the download and can do it several times in that period. The problem is when the customers buys the same download again later. Then he will get a valid link in the e-mail but the link in the download area is not open. It's like the download area does not acknowledge the new purchase and even though it shows the link and the 'Last purchased at' date, the link is not open, and the message 'Download period has elapsed' is there. So in short: With a new purchase of the same download later when the first download period is elapsed, the customer can download from the e-mail but not from the download area, as the download link is not open there. Other than small hickups here and there, which in the end are all due to my own shortcomings, I think your software is a great product. Best Aegir")* Hi, We will check with a configuration like yours (25 hours of download time limit) but I will highly recommend you to right configure the parameter "upload secure folder". With the current value I don't think that the download will succeed. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDk5OC1kb3dubG9hZC1hcmVhLWxpbmstbm90LWFjdGl2ZS1vbi1yZS1wdXJjaGFzZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[aegir](/forum/user/17961-aegir "View aegir's Profile")** - [![aegir's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/17961-aegir "View aegir's Profile") Topic Author - [ Offline](/forum/user/17961-aegir) Less More - Posts: 14 - Thank you received: 2 - - 12 years 9 months ago [\#140458](#140458) by [aegir](/forum/user/17961-aegir "View aegir's Profile") Replied by *[aegir](/forum/user/17961-aegir "View aegir's Profile")* on topic *[Download area - link not active on re-purchase](/forum/35-orders-management/864998-download-area-link-not-active-on-re-purchase#140458 "-- url of the page with the problem -- : worldoftextures.com -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.27 Hi. The page is selling digital downloads for a small fee. When buying the download, the customer gets the link in an e-mail and the link appears in the download area. The customer has 24 hours to do the download and can do it several times in that period. The problem is when the customers buys the same download again later. Then he will get a valid link in the e-mail but the link in the download area is not open. It's like the download area does not acknowledge the new purchase and even though it shows the link and the 'Last purchased at' date, the link is not open, and the message 'Download period has elapsed' is there. So in short: With a new purchase of the same download later when the first download period is elapsed, the customer can download from the e-mail but not from the download area, as the download link is not open there. Other than small hickups here and there, which in the end are all due to my own shortcomings, I think your software is a great product. Best Aegir")* Hi Jerome Thank you for checking this out. Regarding the "upload secure folder" parameter: This links to another server and is fully functioning. I saw no reason to publish the link here so I took it out. Kind regards Aegir Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDk5OC1kb3dubG9hZC1hcmVhLWxpbmstbm90LWFjdGl2ZS1vbi1yZS1wdXJjaGFzZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 9 months ago - 12 years 9 months ago [\#141343](#141343) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Download area - link not active on re-purchase](/forum/35-orders-management/864998-download-area-link-not-active-on-re-purchase#141343 "-- url of the page with the problem -- : worldoftextures.com -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.27 Hi. The page is selling digital downloads for a small fee. When buying the download, the customer gets the link in an e-mail and the link appears in the download area. The customer has 24 hours to do the download and can do it several times in that period. The problem is when the customers buys the same download again later. Then he will get a valid link in the e-mail but the link in the download area is not open. It's like the download area does not acknowledge the new purchase and even though it shows the link and the 'Last purchased at' date, the link is not open, and the message 'Download period has elapsed' is there. So in short: With a new purchase of the same download later when the first download period is elapsed, the customer can download from the e-mail but not from the download area, as the download link is not open there. Other than small hickups here and there, which in the end are all due to my own shortcomings, I think your software is a great product. Best Aegir")* Hi Aegir, Sorry for the late reply, I just succeed to reproduce your issue and made a fix, can you edit the file : "*YourWebSite\\components\\com\_hikashop\\views\\user\\tmpl\\**downloads.php***". And change the line : Code: if(!empty($this->download_time_limit) && ($this->download_time_limit + $downloadFile->order_created) < time()) { By : Code: if(!empty($this->download_time_limit) && ($this->download_time_limit + $downloadFile->max_order_created) < time()) { Last edit: 12 years 9 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDk5OC1kb3dubG9hZC1hcmVhLWxpbmstbm90LWFjdGl2ZS1vbi1yZS1wdXJjaGFzZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[aegir](/forum/user/17961-aegir "View aegir's Profile")** - [![aegir's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/17961-aegir "View aegir's Profile") Topic Author - [ Offline](/forum/user/17961-aegir) Less More - Posts: 14 - Thank you received: 2 - - 12 years 9 months ago [\#141376](#141376) by [aegir](/forum/user/17961-aegir "View aegir's Profile") Replied by *[aegir](/forum/user/17961-aegir "View aegir's Profile")* on topic *[Download area - link not active on re-purchase](/forum/35-orders-management/864998-download-area-link-not-active-on-re-purchase#141376 "-- url of the page with the problem -- : worldoftextures.com -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.27 Hi. The page is selling digital downloads for a small fee. When buying the download, the customer gets the link in an e-mail and the link appears in the download area. The customer has 24 hours to do the download and can do it several times in that period. The problem is when the customers buys the same download again later. Then he will get a valid link in the e-mail but the link in the download area is not open. It's like the download area does not acknowledge the new purchase and even though it shows the link and the 'Last purchased at' date, the link is not open, and the message 'Download period has elapsed' is there. So in short: With a new purchase of the same download later when the first download period is elapsed, the customer can download from the e-mail but not from the download area, as the download link is not open there. Other than small hickups here and there, which in the end are all due to my own shortcomings, I think your software is a great product. Best Aegir")* Hi Mohamed Thank you for working on this issue. I followed the instructions, but for me it's not quite working yet, even though there is a small progress: As I recall, there was no active link before on the "Show the downloads" page for the item in question. Now there is an active link on the "Show the downloads" page, but once clikked, there is the message: >> Download period has elapsed and on this page ([ worldoftextures.com/index.php/user-contr...e\_id-696/order\_id-61](http://worldoftextures.com/index.php/user-control-panel/order/download/file_id-696/order_id-61)) there is nio active link. The customer download link in the e-mail works, as before, but the link in the notification e-mail to the administrator returns the administrator login page for the site. Can't remember if that was the case before. If it helps, I can give you back-end access to the site. Kind regards Aegir Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDk5OC1kb3dubG9hZC1hcmVhLWxpbmstbm90LWFjdGl2ZS1vbi1yZS1wdXJjaGFzZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 9 months ago - 12 years 9 months ago [\#141454](#141454) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Download area - link not active on re-purchase](/forum/35-orders-management/864998-download-area-link-not-active-on-re-purchase#141454 "-- url of the page with the problem -- : worldoftextures.com -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.27 Hi. The page is selling digital downloads for a small fee. When buying the download, the customer gets the link in an e-mail and the link appears in the download area. The customer has 24 hours to do the download and can do it several times in that period. The problem is when the customers buys the same download again later. Then he will get a valid link in the e-mail but the link in the download area is not open. It's like the download area does not acknowledge the new purchase and even though it shows the link and the 'Last purchased at' date, the link is not open, and the message 'Download period has elapsed' is there. So in short: With a new purchase of the same download later when the first download period is elapsed, the customer can download from the e-mail but not from the download area, as the download link is not open there. Other than small hickups here and there, which in the end are all due to my own shortcomings, I think your software is a great product. Best Aegir")* Thanks for your feedback, can you unzip the following file : *This attachment is hidden for guests. Please log in or register to see it.* Replace the file : "*YourWebSite\\components\\com\_hikashop\\views\\user\\tmpl\\**downloads.php***". And test it again ![:)](/media/kunena/emoticons/8.png ":)"). Last edit: 12 years 9 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). The following user(s) said Thank You: [aegir](/forum/user/17961-aegir "View aegir's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDk5OC1kb3dubG9hZC1hcmVhLWxpbmstbm90LWFjdGl2ZS1vbi1yZS1wdXJjaGFzZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[aegir](/forum/user/17961-aegir "View aegir's Profile")** - [![aegir's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/17961-aegir "View aegir's Profile") Topic Author - [ Offline](/forum/user/17961-aegir) Less More - Posts: 14 - Thank you received: 2 - - 12 years 8 months ago [\#141519](#141519) by [aegir](/forum/user/17961-aegir "View aegir's Profile") Replied by *[aegir](/forum/user/17961-aegir "View aegir's Profile")* on topic *[Download area - link not active on re-purchase](/forum/35-orders-management/864998-download-area-link-not-active-on-re-purchase#141519 "-- url of the page with the problem -- : worldoftextures.com -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.27 Hi. The page is selling digital downloads for a small fee. When buying the download, the customer gets the link in an e-mail and the link appears in the download area. The customer has 24 hours to do the download and can do it several times in that period. The problem is when the customers buys the same download again later. Then he will get a valid link in the e-mail but the link in the download area is not open. It's like the download area does not acknowledge the new purchase and even though it shows the link and the 'Last purchased at' date, the link is not open, and the message 'Download period has elapsed' is there. So in short: With a new purchase of the same download later when the first download period is elapsed, the customer can download from the e-mail but not from the download area, as the download link is not open there. Other than small hickups here and there, which in the end are all due to my own shortcomings, I think your software is a great product. Best Aegir")* Thank you Mohamed You are a gem. Installed the file and now this works perfectly. Kind regards Aegir Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDk5OC1kb3dubG9hZC1hcmVhLWxpbmstbm90LWFjdGl2ZS1vbi1yZS1wdXJjaGFzZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[604steph](/forum/user/30691-604steph "View 604steph's Profile")** - [![604steph's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30691-604steph "View 604steph's Profile") - [ Offline](/forum/user/30691-604steph) Less More - Posts: 6 - Thank you received: 0 - - 12 years 6 months ago [\#150866](#150866) by [604steph](/forum/user/30691-604steph "View 604steph's Profile") Replied by *[604steph](/forum/user/30691-604steph "View 604steph's Profile")* on topic *[Download area - link not active on re-purchase](/forum/35-orders-management/864998-download-area-link-not-active-on-re-purchase#150866 "-- url of the page with the problem -- : worldoftextures.com -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.27 Hi. The page is selling digital downloads for a small fee. When buying the download, the customer gets the link in an e-mail and the link appears in the download area. The customer has 24 hours to do the download and can do it several times in that period. The problem is when the customers buys the same download again later. Then he will get a valid link in the e-mail but the link in the download area is not open. It's like the download area does not acknowledge the new purchase and even though it shows the link and the 'Last purchased at' date, the link is not open, and the message 'Download period has elapsed' is there. So in short: With a new purchase of the same download later when the first download period is elapsed, the customer can download from the e-mail but not from the download area, as the download link is not open there. Other than small hickups here and there, which in the end are all due to my own shortcomings, I think your software is a great product. Best Aegir")* I am having the exact same problem, so... perhaps you should be releasing a fix of this? Should I do the same thing, download that file and replace it on my installation? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDk5OC1kb3dubG9hZC1hcmVhLWxpbmstbm90LWFjdGl2ZS1vbi1yZS1wdXJjaGFzZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 6 months ago [\#150957](#150957) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Download area - link not active on re-purchase](/forum/35-orders-management/864998-download-area-link-not-active-on-re-purchase#150957 "-- url of the page with the problem -- : worldoftextures.com -- HikaShop version -- : 2.2.3 -- Joomla version -- : 3.2.1 -- PHP version -- : 5.3.27 Hi. The page is selling digital downloads for a small fee. When buying the download, the customer gets the link in an e-mail and the link appears in the download area. The customer has 24 hours to do the download and can do it several times in that period. The problem is when the customers buys the same download again later. Then he will get a valid link in the e-mail but the link in the download area is not open. It's like the download area does not acknowledge the new purchase and even though it shows the link and the 'Last purchased at' date, the link is not open, and the message 'Download period has elapsed' is there. So in short: With a new purchase of the same download later when the first download period is elapsed, the customer can download from the e-mail but not from the download area, as the download link is not open there. Other than small hickups here and there, which in the end are all due to my own shortcomings, I think your software is a great product. Best Aegir")* Hello, Can you download the last Hikashop version through our website, install it and test it again ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NDk5OC1kb3dubG9hZC1hcmVhLWxpbmstbm90LWFjdGl2ZS1vbi1yZS1wdXJjaGFzZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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