[Skip to main content](#vessel-content) # Difference between order number and invoice number ## - **[Rixters](/forum/user/28762-rixters "View Rixters's Profile")** - [![Rixters's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar28762.jpg)](/forum/user/28762-rixters "View Rixters's Profile") Topic Author - [ Offline](/forum/user/28762-rixters) Less More - Posts: 209 - Thank you received: 14 - - - - [](http://www.r2h.nl) - 12 years 6 months ago [\#154225](#154225) by [Rixters](/forum/user/28762-rixters "View Rixters's Profile") *[Difference between order number and invoice number](/forum/35-orders-management/867838-difference-between-order-number-and-invoice-number#154225 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message When the e-mails are sent only order numbers are used. What is the involve number used for? It only shows in the backend of the order overview.. Regards.")* was created by *[Rixters](/forum/user/28762-rixters "View Rixters's Profile")* -- url of the page with the problem -- : [ mywebsite.com/mypage](http://mywebsite.com/mypage) -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message When the e-mails are sent only order numbers are used. What is the involve number used for? It only shows in the backend of the order overview.. Regards. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NzgzOC1kaWZmZXJlbmNlLWJldHdlZW4tb3JkZXItbnVtYmVyLWFuZC1pbnZvaWNlLW51bWJlcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86365 - Thank you received: 14297 - - 12 years 6 months ago [\#154227](#154227) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Difference between order number and invoice number](/forum/35-orders-management/867838-difference-between-order-number-and-invoice-number#154227 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message When the e-mails are sent only order numbers are used. What is the involve number used for? It only shows in the backend of the order overview.. Regards.")* An order number is the number of the order that the user placed. When an order is confirmed, the system is able to generate an invoice for the order and the invoice has its own number, different from the order number (it's a requirement in a lot of countries). If you want to have the same numbers, then simply configure the order number format and order invoice format options of the configuration to display the same thing. For example, you could have the order id as order/invoice number. In that case, simply use the tag below on both options: {order_id} Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NzgzOC1kaWZmZXJlbmNlLWJldHdlZW4tb3JkZXItbnVtYmVyLWFuZC1pbnZvaWNlLW51bWJlcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Rixters](/forum/user/28762-rixters "View Rixters's Profile")** - [![Rixters's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar28762.jpg)](/forum/user/28762-rixters "View Rixters's Profile") Topic Author - [ Offline](/forum/user/28762-rixters) Less More - Posts: 209 - Thank you received: 14 - - - - [](http://www.r2h.nl) - 12 years 6 months ago [\#154281](#154281) by [Rixters](/forum/user/28762-rixters "View Rixters's Profile") Replied by *[Rixters](/forum/user/28762-rixters "View Rixters's Profile")* on topic *[Difference between order number and invoice number](/forum/35-orders-management/867838-difference-between-order-number-and-invoice-number#154281 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message When the e-mails are sent only order numbers are used. What is the involve number used for? It only shows in the backend of the order overview.. Regards.")* Thanks, I get the difference. But where is the invoice number shown? The customer doesn't receive an invoice, only an e-mail with the order number and no invoice number.... How do I generate an invoice? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NzgzOC1kaWZmZXJlbmNlLWJldHdlZW4tb3JkZXItbnVtYmVyLWFuZC1pbnZvaWNlLW51bWJlcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 6 months ago [\#154284](#154284) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Difference between order number and invoice number](/forum/35-orders-management/867838-difference-between-order-number-and-invoice-number#154284 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message When the e-mails are sent only order numbers are used. What is the involve number used for? It only shows in the backend of the order overview.. Regards.")* Hi, The invoice can be found via the "user control panel" hikashop menu type > Orders in the frontend. If you want to join an invoice as pdf file in the email, that can interest you: [ hikashop.com/component/hikashop/product/cid-18.html](https://hikashop.com/component/hikashop/product/cid-18.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NzgzOC1kaWZmZXJlbmNlLWJldHdlZW4tb3JkZXItbnVtYmVyLWFuZC1pbnZvaWNlLW51bWJlcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Rixters](/forum/user/28762-rixters "View Rixters's Profile")** - [![Rixters's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar28762.jpg)](/forum/user/28762-rixters "View Rixters's Profile") Topic Author - [ Offline](/forum/user/28762-rixters) Less More - Posts: 209 - Thank you received: 14 - - - - [](http://www.r2h.nl) - 12 years 6 months ago [\#154520](#154520) by [Rixters](/forum/user/28762-rixters "View Rixters's Profile") Replied by *[Rixters](/forum/user/28762-rixters "View Rixters's Profile")* on topic *[Difference between order number and invoice number](/forum/35-orders-management/867838-difference-between-order-number-and-invoice-number#154520 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message When the e-mails are sent only order numbers are used. What is the involve number used for? It only shows in the backend of the order overview.. Regards.")* Thanks for the answer Xavier! If I get you right, the invoice can only be sent as PDF invoice and the extra PDF plugin is needed to do so? The invoice number has no further use if this plugin isn't used? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NzgzOC1kaWZmZXJlbmNlLWJldHdlZW4tb3JkZXItbnVtYmVyLWFuZC1pbnZvaWNlLW51bWJlcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 6 months ago [\#154531](#154531) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Difference between order number and invoice number](/forum/35-orders-management/867838-difference-between-order-number-and-invoice-number#154531 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message When the e-mails are sent only order numbers are used. What is the involve number used for? It only shows in the backend of the order overview.. Regards.")* Hi, The invoice can be sent via email thanks to this plugin, or can be found **via the "user control panel" hikashop menu type > Orders in the frontend.** So you can too create a user control panel menu, then when the customer is in this menu, he can click on "orders" to see his orders and then click on one of them and have the availability to print the invoice thanks to the buttons presents on this page. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NzgzOC1kaWZmZXJlbmNlLWJldHdlZW4tb3JkZXItbnVtYmVyLWFuZC1pbnZvaWNlLW51bWJlcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Rixters](/forum/user/28762-rixters "View Rixters's Profile")** - [![Rixters's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar28762.jpg)](/forum/user/28762-rixters "View Rixters's Profile") Topic Author - [ Offline](/forum/user/28762-rixters) Less More - Posts: 209 - Thank you received: 14 - - - - [](http://www.r2h.nl) - 12 years 6 months ago [\#154664](#154664) by [Rixters](/forum/user/28762-rixters "View Rixters's Profile") Replied by *[Rixters](/forum/user/28762-rixters "View Rixters's Profile")* on topic *[Difference between order number and invoice number](/forum/35-orders-management/867838-difference-between-order-number-and-invoice-number#154664 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message When the e-mails are sent only order numbers are used. What is the involve number used for? It only shows in the backend of the order overview.. Regards.")* Ahhh okay, All clear now! Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NzgzOC1kaWZmZXJlbmNlLWJldHdlZW4tb3JkZXItbnVtYmVyLWFuZC1pbnZvaWNlLW51bWJlcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[byoguru](/forum/user/11107-byoguru "View byoguru's Profile")** - [![byoguru's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11107-byoguru "View byoguru's Profile") - [ Offline](/forum/user/11107-byoguru) Less More - Posts: 99 - Thank you received: 5 - - 12 years 1 week ago [\#178010](#178010) by [byoguru](/forum/user/11107-byoguru "View byoguru's Profile") Replied by *[byoguru](/forum/user/11107-byoguru "View byoguru's Profile")* on topic *[Difference between order number and invoice number](/forum/35-orders-management/867838-difference-between-order-number-and-invoice-number#178010 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message When the e-mails are sent only order numbers are used. What is the involve number used for? It only shows in the backend of the order overview.. Regards.")* Hello, I have been trying to get the order_id + the invoice_id to be the same as you suggested in this thread. There still appears to be an issue, the invoice id drops the letters and just gives the numerals - please see below the returned values for each. Order number F1G21 Invoice Number 121 how can I make certain they are exactly the same - pleas advise. Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NzgzOC1kaWZmZXJlbmNlLWJldHdlZW4tb3JkZXItbnVtYmVyLWFuZC1pbnZvaWNlLW51bWJlcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86365 - Thank you received: 14297 - - 12 years 1 week ago [\#178028](#178028) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Difference between order number and invoice number](/forum/35-orders-management/867838-difference-between-order-number-and-invoice-number#178028 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message When the e-mails are sent only order numbers are used. What is the involve number used for? It only shows in the backend of the order overview.. Regards.")* Hi, Just configure HikaShop as I explained in a previous message and it will do that: [ www.hikashop.com/forum/orders-management...e-number.html#154227](http://www.hikashop.com/forum/orders-management/867838-difference-between-order-number-and-invoice-number.html#154227) If you have F1G21 in the order number, it means that you have the tag {automatic_code} instead of {order_id} in the order number format option of the HikaShop configuration. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NzgzOC1kaWZmZXJlbmNlLWJldHdlZW4tb3JkZXItbnVtYmVyLWFuZC1pbnZvaWNlLW51bWJlcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[byoguru](/forum/user/11107-byoguru "View byoguru's Profile")** - [![byoguru's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11107-byoguru "View byoguru's Profile") - [ Offline](/forum/user/11107-byoguru) Less More - Posts: 99 - Thank you received: 5 - - 12 years 1 week ago [\#178052](#178052) by [byoguru](/forum/user/11107-byoguru "View byoguru's Profile") Replied by *[byoguru](/forum/user/11107-byoguru "View byoguru's Profile")* on topic *[Difference between order number and invoice number](/forum/35-orders-management/867838-difference-between-order-number-and-invoice-number#178052 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message When the e-mails are sent only order numbers are used. What is the involve number used for? It only shows in the backend of the order overview.. Regards.")* great thank you. i understand my mistake... thought just adding {order_id} to the invoice setting would copy whatever the order id was even if it was set to {automatic_code}... i.e. it would copy the {automatic_code} from the order to the invoice. i have set order_id to both and now it works. thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2NzgzOC1kaWZmZXJlbmNlLWJldHdlZW4tb3JkZXItbnVtYmVyLWFuZC1pbnZvaWNlLW51bWJlcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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