[Skip to main content](#vessel-content) # no email notifications & the use of Status ## - **[theresabeauty](/forum/user/33193-theresabeauty "View theresabeauty's Profile")** - [![theresabeauty's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33193-theresabeauty "View theresabeauty's Profile") Topic Author - [ Offline](/forum/user/33193-theresabeauty) Less More - Posts: 1 - Thank you received: 0 - - 12 years 4 months ago [\#161862](#161862) by [theresabeauty](/forum/user/33193-theresabeauty "View theresabeauty's Profile") *[no email notifications & the use of Status](/forum/35-orders-management/869277-no-email-notifications-the-use-of-status#161862 "-- url of the page with the problem -- : www.theresa.com.sg/index.php?option=com_...yout=show&Itemid=207 -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : Chrome x.x.x -- Error-message(debug-mod must be tuned on) -- : None I can't seem to find the documentation of setting email notifications & Statuses, and hyow the both of them link. I've already bought the business version just because i can't get the email notifications to work! I as the admin, i just don't receive any emails notifications when an order is created and payment is received. and the fields shown in the email is not the same as those in the checkout form too! HHHEEELLPPPP..~~!!!")* was created by *[theresabeauty](/forum/user/33193-theresabeauty "View theresabeauty's Profile")* -- url of the page with the problem -- : [ www.theresa.com.sg/index.php?option=com\_...yout=show&Itemid=207](http://www.theresa.com.sg/index.php?option=com_hikashop&view=product&layout=show&Itemid=207) -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : Chrome x.x.x -- Error-message(debug-mod must be tuned on) -- : None I can't seem to find the documentation of setting email notifications & Statuses, and hyow the both of them link. I've already bought the business version just because i can't get the email notifications to work! I as the admin, i just don't receive any emails notifications when an order is created and payment is received. and the fields shown in the email is not the same as those in the checkout form too! HHHEEELLPPPP..~~!!! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2OTI3Ny1uby1lbWFpbC1ub3RpZmljYXRpb25zLXRoZS11c2Utb2Ytc3RhdHVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[condorazul](/forum/user/4911-condorazul "View condorazul's Profile")** - [![condorazul's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4911.jpg)](/forum/user/4911-condorazul "View condorazul's Profile") - [ Offline](/forum/user/4911-condorazul) Less More - Posts: 441 - Thank you received: 24 - - [](http://www.visual5.es) - 12 years 4 months ago [\#161880](#161880) by [condorazul](/forum/user/4911-condorazul "View condorazul's Profile") Replied by *[condorazul](/forum/user/4911-condorazul "View condorazul's Profile")* on topic *[no email notifications & the use of Status](/forum/35-orders-management/869277-no-email-notifications-the-use-of-status#161880 "-- url of the page with the problem -- : www.theresa.com.sg/index.php?option=com_...yout=show&Itemid=207 -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : Chrome x.x.x -- Error-message(debug-mod must be tuned on) -- : None I can't seem to find the documentation of setting email notifications & Statuses, and hyow the both of them link. I've already bought the business version just because i can't get the email notifications to work! I as the admin, i just don't receive any emails notifications when an order is created and payment is received. and the fields shown in the email is not the same as those in the checkout form too! HHHEEELLPPPP..~~!!!")* I´m not receiving when order is paid but i do when its created? do you have the same problem? if not did you configure the mail notifications in system options? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2OTI3Ny1uby1lbWFpbC1ub3RpZmljYXRpb25zLXRoZS11c2Utb2Ytc3RhdHVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 4 months ago [\#161886](#161886) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[no email notifications & the use of Status](/forum/35-orders-management/869277-no-email-notifications-the-use-of-status#161886 "-- url of the page with the problem -- : www.theresa.com.sg/index.php?option=com_...yout=show&Itemid=207 -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : Chrome x.x.x -- Error-message(debug-mod must be tuned on) -- : None I can't seem to find the documentation of setting email notifications & Statuses, and hyow the both of them link. I've already bought the business version just because i can't get the email notifications to work! I as the admin, i just don't receive any emails notifications when an order is created and payment is received. and the fields shown in the email is not the same as those in the checkout form too! HHHEEELLPPPP..~~!!!")* Hi, By default we send only the order created email to the admin, if you don't receive it, that's maybe because you disabled it via the menu System > Emails. Regarding the payment, it's the payment method which should send an email on the payment status. If it's not working, thanks to edit the file "administrator/components/com_hikashop/helpers/helper.php" and search for "receipients" and replace it by "recipients", you hsould get back the payment emails. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2OTI3Ny1uby1lbWFpbC1ub3RpZmljYXRpb25zLXRoZS11c2Utb2Ytc3RhdHVzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.189 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)