[Skip to main content](#vessel-content) # Not receiving Download Link ## - **[drumlegend](/forum/user/33276-drumlegend "View drumlegend's Profile")** - [![drumlegend's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33276-drumlegend "View drumlegend's Profile") Topic Author - [ Offline](/forum/user/33276-drumlegend) Less More - Posts: 10 - Thank you received: 0 - - 12 years 3 months ago [\#163052](#163052) by [drumlegend](/forum/user/33276-drumlegend "View drumlegend's Profile") *[Not receiving Download Link](/forum/35-orders-management/869520-not-receiving-download-link#163052 "I have set up a shop that allows me to download files, it is strictly only for files. When I pay for them I get one email from Paypal, I don't get one with a download link. The order is confirmed as I can download it from the download area but I want the customers to be notified as it isn't obvious. Thank you in advance for help. I saw a post about adding a line of code to the paypal.php but the code you are meant to place it above in the file doesn't exist in my paypal.php :/")* was created by *[drumlegend](/forum/user/33276-drumlegend "View drumlegend's Profile")* I have set up a shop that allows me to download files, it is strictly only for files. When I pay for them I get one email from Paypal, I don't get one with a download link. The order is confirmed as I can download it from the download area but I want the customers to be notified as it isn't obvious. Thank you in advance for help. I saw a post about adding a line of code to the paypal.php but the code you are meant to place it above in the file doesn't exist in my paypal.php ![:/](/irritated.gif ":/") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2OTUyMC1ub3QtcmVjZWl2aW5nLWRvd25sb2FkLWxpbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 12 years 3 months ago [\#163181](#163181) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Not receiving Download Link](/forum/35-orders-management/869520-not-receiving-download-link#163181 "I have set up a shop that allows me to download files, it is strictly only for files. When I pay for them I get one email from Paypal, I don't get one with a download link. The order is confirmed as I can download it from the download area but I want the customers to be notified as it isn't obvious. Thank you in advance for help. I saw a post about adding a line of code to the paypal.php but the code you are meant to place it above in the file doesn't exist in my paypal.php :/")* Hi, Your problem seems to be that the emails are not sent by your email server. Please check the Emails settings of the Joomla configuration and of the HikaShop configuration with your hosting company so that they are set according to their requirements and then it will work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2OTUyMC1ub3QtcmVjZWl2aW5nLWRvd25sb2FkLWxpbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[drumlegend](/forum/user/33276-drumlegend "View drumlegend's Profile")** - [![drumlegend's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33276-drumlegend "View drumlegend's Profile") Topic Author - [ Offline](/forum/user/33276-drumlegend) Less More - Posts: 10 - Thank you received: 0 - - 12 years 3 months ago [\#164537](#164537) by [drumlegend](/forum/user/33276-drumlegend "View drumlegend's Profile") Replied by *[drumlegend](/forum/user/33276-drumlegend "View drumlegend's Profile")* on topic *[Not receiving Download Link](/forum/35-orders-management/869520-not-receiving-download-link#164537 "I have set up a shop that allows me to download files, it is strictly only for files. When I pay for them I get one email from Paypal, I don't get one with a download link. The order is confirmed as I can download it from the download area but I want the customers to be notified as it isn't obvious. Thank you in advance for help. I saw a post about adding a line of code to the paypal.php but the code you are meant to place it above in the file doesn't exist in my paypal.php :/")* Not having any luck at all with this, I have taken two screenshots to show both emails are the same. I received 4 emails, two to the email account that I'm registered to on the website and 2 sent to my email that is registered with my paypal But I am still not getting a downloadable file Emails sent to my account email [ ![ha2ec145.jpg](/forum/attachment/18533) ](/forum/attachment/18533 "ha2ec145.jpg") [ ![h9923609.jpg](/forum/attachment/18534) ](/forum/attachment/18534 "h9923609.jpg") Emails sent to my paypal email [ ![h664609d.jpg](/forum/attachment/18535) ](/forum/attachment/18535 "h664609d.jpg") [ ![heffac06.jpg](/forum/attachment/18536) ](/forum/attachment/18536 "heffac06.jpg") These are the details I have used in the back end [ ![h375f199.JPG](/forum/attachment/18537) ](/forum/attachment/18537 "h375f199.JPG") [ ![h99a78e3.JPG](/forum/attachment/18538) ](/forum/attachment/18538 "h99a78e3.JPG") Please help, I'm tearing my hair out - [ ![ha2ec145.jpg](/forum/attachment/18533) ](/forum/attachment/18533 "ha2ec145.jpg") [ ](/forum/attachment/18533?download=1 "ha2ec145.jpg") - [ ![h9923609.jpg](/forum/attachment/18534) ](/forum/attachment/18534 "h9923609.jpg") [ ](/forum/attachment/18534?download=1 "h9923609.jpg") - [ ![h664609d.jpg](/forum/attachment/18535) ](/forum/attachment/18535 "h664609d.jpg") [ ](/forum/attachment/18535?download=1 "h664609d.jpg") - [ ![heffac06.jpg](/forum/attachment/18536) ](/forum/attachment/18536 "heffac06.jpg") [ ](/forum/attachment/18536?download=1 "heffac06.jpg") - [ ![h375f199.JPG](/forum/attachment/18537) ](/forum/attachment/18537 "h375f199.JPG") [ ](/forum/attachment/18537?download=1 "h375f199.JPG") - [ ![h99a78e3.JPG](/forum/attachment/18538) ](/forum/attachment/18538 "h99a78e3.JPG") [ ](/forum/attachment/18538?download=1 "h99a78e3.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2OTUyMC1ub3QtcmVjZWl2aW5nLWRvd25sb2FkLWxpbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 12 years 3 months ago [\#164567](#164567) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Not receiving Download Link](/forum/35-orders-management/869520-not-receiving-download-link#164567 "I have set up a shop that allows me to download files, it is strictly only for files. When I pay for them I get one email from Paypal, I don't get one with a download link. The order is confirmed as I can download it from the download area but I want the customers to be notified as it isn't obvious. Thank you in advance for help. I saw a post about adding a line of code to the paypal.php but the code you are meant to place it above in the file doesn't exist in my paypal.php :/")* Hi, So from what I can see of your emails, that would indicate that the order has not been confirmed because no payment notification has been received from PayPal by HikaShop. Can you check the status of the order in HikaShop ? Could you do a screenshot of the history area of the order ? If the order is not confirmed, then you should check the different points presented in that FAQ: [ www.hikashop.com/support/documentation/i...or.html#notification](http://www.hikashop.com/support/documentation/integrated-documentation/10-hikashop/33-hikashop-payment-paypal-error.html#notification) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2OTUyMC1ub3QtcmVjZWl2aW5nLWRvd25sb2FkLWxpbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[drumlegend](/forum/user/33276-drumlegend "View drumlegend's Profile")** - [![drumlegend's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33276-drumlegend "View drumlegend's Profile") Topic Author - [ Offline](/forum/user/33276-drumlegend) Less More - Posts: 10 - Thank you received: 0 - - 12 years 3 months ago [\#164634](#164634) by [drumlegend](/forum/user/33276-drumlegend "View drumlegend's Profile") Replied by *[drumlegend](/forum/user/33276-drumlegend "View drumlegend's Profile")* on topic *[Not receiving Download Link](/forum/35-orders-management/869520-not-receiving-download-link#164634 "I have set up a shop that allows me to download files, it is strictly only for files. When I pay for them I get one email from Paypal, I don't get one with a download link. The order is confirmed as I can download it from the download area but I want the customers to be notified as it isn't obvious. Thank you in advance for help. I saw a post about adding a line of code to the paypal.php but the code you are meant to place it above in the file doesn't exist in my paypal.php :/")* I've just checked on the log and all the order status's say created not confirmed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2OTUyMC1ub3QtcmVjZWl2aW5nLWRvd25sb2FkLWxpbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[drumlegend](/forum/user/33276-drumlegend "View drumlegend's Profile")** - [![drumlegend's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33276-drumlegend "View drumlegend's Profile") Topic Author - [ Offline](/forum/user/33276-drumlegend) Less More - Posts: 10 - Thank you received: 0 - - 12 years 3 months ago [\#164635](#164635) by [drumlegend](/forum/user/33276-drumlegend "View drumlegend's Profile") Replied by *[drumlegend](/forum/user/33276-drumlegend "View drumlegend's Profile")* on topic *[Not receiving Download Link](/forum/35-orders-management/869520-not-receiving-download-link#164635 "I have set up a shop that allows me to download files, it is strictly only for files. When I pay for them I get one email from Paypal, I don't get one with a download link. The order is confirmed as I can download it from the download area but I want the customers to be notified as it isn't obvious. Thank you in advance for help. I saw a post about adding a line of code to the paypal.php but the code you are meant to place it above in the file doesn't exist in my paypal.php :/")* The shop is public but only super users are able to view it whilst testing, could this be a problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2OTUyMC1ub3QtcmVjZWl2aW5nLWRvd25sb2FkLWxpbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 12 years 3 months ago [\#164700](#164700) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Not receiving Download Link](/forum/35-orders-management/869520-not-receiving-download-link#164700 "I have set up a shop that allows me to download files, it is strictly only for files. When I pay for them I get one email from Paypal, I don't get one with a download link. The order is confirmed as I can download it from the download area but I want the customers to be notified as it isn't obvious. Thank you in advance for help. I saw a post about adding a line of code to the paypal.php but the code you are meant to place it above in the file doesn't exist in my paypal.php :/")* Ah yes, if the website is not public, PayPal cannot contact it and thus orders cannot be confirmed. That's in the list of things to check that I gave you in my previous message. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg2OTUyMC1ub3QtcmVjZWl2aW5nLWRvd25sb2FkLWxpbms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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