[Skip to main content](#vessel-content) # Blank Screen during Order Status Update ## - **[woogerboy21](/forum/user/31068-woogerboy21 "View woogerboy21's Profile")** - [![woogerboy21's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar31068.jpg)](/forum/user/31068-woogerboy21 "View woogerboy21's Profile") Topic Author - [ Offline](/forum/user/31068-woogerboy21) Less More - Posts: 23 - Thank you received: 1 - - - - [](http://www.woogerworks.com) - 12 years 1 month ago - 12 years 1 month ago [\#170565](#170565) by [woogerboy21](/forum/user/31068-woogerboy21 "View woogerboy21's Profile") *[Blank Screen during Order Status Update](/forum/35-orders-management/870931-blank-screen-during-order-status-update#170565 "-- HikaShop version -- : 3.2.3 business -- Joomla version -- : 3.3 -- PHP version --: 5.3.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Blank Screen Hello! When ever I attempt to change the status of an order for what ever reason the order status page that comes up is blank and I can not update the status at all. Any idea's were to start troubleshooting as to what may be causing the problem?")* was created by *[woogerboy21](/forum/user/31068-woogerboy21 "View woogerboy21's Profile")* -- HikaShop version -- : 3.2.3 business -- Joomla version -- : 3.3 -- PHP version --: 5.3.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Blank Screen Hello! When ever I attempt to change the status of an order for what ever reason the order status page that comes up is blank and I can not update the status at all. Any idea's were to start troubleshooting as to what may be causing the problem? Last edit: 12 years 1 month ago by [woogerboy21](/forum/user/31068-woogerboy21 "View woogerboy21's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MDkzMS1ibGFuay1zY3JlZW4tZHVyaW5nLW9yZGVyLXN0YXR1cy11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[woogerboy21](/forum/user/31068-woogerboy21 "View woogerboy21's Profile")** - [![woogerboy21's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar31068.jpg)](/forum/user/31068-woogerboy21 "View woogerboy21's Profile") Topic Author - [ Offline](/forum/user/31068-woogerboy21) Less More - Posts: 23 - Thank you received: 1 - - - - [](http://www.woogerworks.com) - 12 years 1 month ago [\#170568](#170568) by [woogerboy21](/forum/user/31068-woogerboy21 "View woogerboy21's Profile") Replied by *[woogerboy21](/forum/user/31068-woogerboy21 "View woogerboy21's Profile")* on topic *[Blank Screen during Order Status Update](/forum/35-orders-management/870931-blank-screen-during-order-status-update#170568 "-- HikaShop version -- : 3.2.3 business -- Joomla version -- : 3.3 -- PHP version --: 5.3.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Blank Screen Hello! When ever I attempt to change the status of an order for what ever reason the order status page that comes up is blank and I can not update the status at all. Any idea's were to start troubleshooting as to what may be causing the problem?")* Quick update. It looks like there is an Error 500 displayed in the box when using IE. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MDkzMS1ibGFuay1zY3JlZW4tZHVyaW5nLW9yZGVyLXN0YXR1cy11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 1 month ago [\#170575](#170575) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Blank Screen during Order Status Update](/forum/35-orders-management/870931-blank-screen-during-order-status-update#170575 "-- HikaShop version -- : 3.2.3 business -- Joomla version -- : 3.3 -- PHP version --: 5.3.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Blank Screen Hello! When ever I attempt to change the status of an order for what ever reason the order status page that comes up is blank and I can not update the status at all. Any idea's were to start troubleshooting as to what may be causing the problem?")* Hi, For blank screen and 500 errors, please check your PHP error log. Without any details about the error, we won't be able to help you more than that. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MDkzMS1ibGFuay1zY3JlZW4tZHVyaW5nLW9yZGVyLXN0YXR1cy11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[woogerboy21](/forum/user/31068-woogerboy21 "View woogerboy21's Profile")** - [![woogerboy21's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar31068.jpg)](/forum/user/31068-woogerboy21 "View woogerboy21's Profile") Topic Author - [ Offline](/forum/user/31068-woogerboy21) Less More - Posts: 23 - Thank you received: 1 - - - - [](http://www.woogerworks.com) - 12 years 1 month ago [\#170663](#170663) by [woogerboy21](/forum/user/31068-woogerboy21 "View woogerboy21's Profile") Replied by *[woogerboy21](/forum/user/31068-woogerboy21 "View woogerboy21's Profile")* on topic *[Blank Screen during Order Status Update](/forum/35-orders-management/870931-blank-screen-during-order-status-update#170663 "-- HikaShop version -- : 3.2.3 business -- Joomla version -- : 3.3 -- PHP version --: 5.3.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Blank Screen Hello! When ever I attempt to change the status of an order for what ever reason the order status page that comes up is blank and I can not update the status at all. Any idea's were to start troubleshooting as to what may be causing the problem?")* Not certain exactly why the issue was happening but after removing php and re-installing it the error has gone away. Chances are since I moved my site between hosting machines there was a package missing that was re-picked up in the re-install. Thanks for the reply. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MDkzMS1ibGFuay1zY3JlZW4tZHVyaW5nLW9yZGVyLXN0YXR1cy11cGRhdGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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