[Skip to main content](#vessel-content) # order confirmation email - download link error ## - **[mcostes](/forum/user/27891-mcostes "View mcostes's Profile")** - [![mcostes's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/27891-mcostes "View mcostes's Profile") Topic Author - [ Offline](/forum/user/27891-mcostes) Less More - Posts: 3 - Thank you received: 0 - - 12 years 1 month ago - 12 years 1 month ago [\#173029](#173029) by [mcostes](/forum/user/27891-mcostes "View mcostes's Profile") *[order confirmation email - download link error](/forum/35-orders-management/871860-order-confirmation-email-download-link-error#173029 "-- HikaShop version -- : business 2.3.3 -- Joomla version -- : 2.5.22 -- Error-message(debug-mod must be tuned on) -- : 403 - You are not authorised to view this resource. You may not be able to visit this page because of: an out-of-date bookmark/favourite a search engine that has an out-of-date listing for this site a mistyped address you have no access to this page The requested resource was not found. An error has occurred while processing your request. Please try one of the following pages: Home Page If difficulties persist, please contact the System Administrator of this site and report the error below.. You are not authorised to view this resource. Call stack # Function Location 1 JSite->route() ...\index.php:41 2 JSite->authorise() ...\includes\application.php:135 3 JError::raiseError() ...\includes\application.php:328 4 JError::raise() ...\libraries\joomla\error\error.php:251 Hi, We want to sell files but but in the order confirmation email the download link doesn't work.( error 403) The link is 'index.php/en/?option=com_hikashop&ctrl=order&task=download&file_id=38&order_id=263&Itemid=606' . The problem seem to be '&Itemid=606' because when I remove it in the browser url, the download work. I tried to remove it in the Order status notification email in the Preload version but it is added back. Can you tell me how to solve this problem? Best regards. Michel")* was created by *[mcostes](/forum/user/27891-mcostes "View mcostes's Profile")* -- HikaShop version -- : business 2.3.3 -- Joomla version -- : 2.5.22 -- Error-message(debug-mod must be tuned on) -- : 403 - You are not authorised to view this resource. You may not be able to visit this page because of: an out-of-date bookmark/favourite a search engine that has an out-of-date listing for this site a mistyped address you have no access to this page The requested resource was not found. An error has occurred while processing your request. Please try one of the following pages: Home Page If difficulties persist, please contact the System Administrator of this site and report the error below.. You are not authorised to view this resource. Call stack \# Function Location 1 JSite->route() ...\index.php:41 2 JSite->authorise() ...\includes\application.php:135 3 JError::raiseError() ...\includes\application.php:328 4 JError::raise() ...\libraries\joomla\error\error.php:251 Hi, We want to sell files but but in the order confirmation email the download link doesn't work.( error 403) The link is 'index.php/en/?option=com_hikashop&ctrl=order&task=download&file_id=38&order_id=263&Itemid=606' . The problem seem to be '&Itemid=606' because when I remove it in the browser url, the download work. I tried to remove it in the Order status notification email in the Preload version but it is added back. Can you tell me how to solve this problem? Best regards. Michel Last edit: 12 years 1 month ago by [mcostes](/forum/user/27891-mcostes "View mcostes's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MTg2MC1vcmRlci1jb25maXJtYXRpb24tZW1haWwtZG93bmxvYWQtbGluay1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14274 - - 12 years 1 month ago [\#173063](#173063) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[order confirmation email - download link error](/forum/35-orders-management/871860-order-confirmation-email-download-link-error#173063 "-- HikaShop version -- : business 2.3.3 -- Joomla version -- : 2.5.22 -- Error-message(debug-mod must be tuned on) -- : 403 - You are not authorised to view this resource. You may not be able to visit this page because of: an out-of-date bookmark/favourite a search engine that has an out-of-date listing for this site a mistyped address you have no access to this page The requested resource was not found. An error has occurred while processing your request. Please try one of the following pages: Home Page If difficulties persist, please contact the System Administrator of this site and report the error below.. You are not authorised to view this resource. Call stack # Function Location 1 JSite->route() ...\index.php:41 2 JSite->authorise() ...\includes\application.php:135 3 JError::raiseError() ...\includes\application.php:328 4 JError::raise() ...\libraries\joomla\error\error.php:251 Hi, We want to sell files but but in the order confirmation email the download link doesn't work.( error 403) The link is 'index.php/en/?option=com_hikashop&ctrl=order&task=download&file_id=38&order_id=263&Itemid=606' . The problem seem to be '&Itemid=606' because when I remove it in the browser url, the download work. I tried to remove it in the Order status notification email in the Preload version but it is added back. Can you tell me how to solve this problem? Best regards. Michel")* Hi, This indicates that the Itemid of the payment notification URL of your payment gateway is 606 which is not a valid one. It could be that you set the notification URL of the payment gateway with that itemid in the options of your payment gateway or it could be that you have to select a hikashop checkout type menu item in the "force a menu on checkout" option of the HikaShop configuration. So I would recommend to check these on your website. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MTg2MC1vcmRlci1jb25maXJtYXRpb24tZW1haWwtZG93bmxvYWQtbGluay1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")** - [![fernando.alh's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/vacation.jpg)](/forum/user/29824-fernando-alh "View fernando.alh's Profile") - [ Offline](/forum/user/29824-fernando-alh) Less More - Posts: 32 - Thank you received: 0 - - 12 years 2 weeks ago [\#175371](#175371) by [fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile") Replied by *[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")* on topic *[order confirmation email - download link error](/forum/35-orders-management/871860-order-confirmation-email-download-link-error#175371 "-- HikaShop version -- : business 2.3.3 -- Joomla version -- : 2.5.22 -- Error-message(debug-mod must be tuned on) -- : 403 - You are not authorised to view this resource. You may not be able to visit this page because of: an out-of-date bookmark/favourite a search engine that has an out-of-date listing for this site a mistyped address you have no access to this page The requested resource was not found. An error has occurred while processing your request. Please try one of the following pages: Home Page If difficulties persist, please contact the System Administrator of this site and report the error below.. You are not authorised to view this resource. Call stack # Function Location 1 JSite->route() ...\index.php:41 2 JSite->authorise() ...\includes\application.php:135 3 JError::raiseError() ...\includes\application.php:328 4 JError::raise() ...\libraries\joomla\error\error.php:251 Hi, We want to sell files but but in the order confirmation email the download link doesn't work.( error 403) The link is 'index.php/en/?option=com_hikashop&ctrl=order&task=download&file_id=38&order_id=263&Itemid=606' . The problem seem to be '&Itemid=606' because when I remove it in the browser url, the download work. I tried to remove it in the Order status notification email in the Preload version but it is added back. Can you tell me how to solve this problem? Best regards. Michel")* Hello, I have the same problem and that was just after updating to the last version of HikaShop. I'm trying to do what Nicolas described but I don't get it. Can you be a bit more specific please? Or if anyone else could solve the problem, share the solution, me and some others would be very thankful ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MTg2MC1vcmRlci1jb25maXJtYXRpb24tZW1haWwtZG93bmxvYWQtbGluay1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14274 - - 12 years 2 weeks ago [\#175402](#175402) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[order confirmation email - download link error](/forum/35-orders-management/871860-order-confirmation-email-download-link-error#175402 "-- HikaShop version -- : business 2.3.3 -- Joomla version -- : 2.5.22 -- Error-message(debug-mod must be tuned on) -- : 403 - You are not authorised to view this resource. You may not be able to visit this page because of: an out-of-date bookmark/favourite a search engine that has an out-of-date listing for this site a mistyped address you have no access to this page The requested resource was not found. An error has occurred while processing your request. Please try one of the following pages: Home Page If difficulties persist, please contact the System Administrator of this site and report the error below.. You are not authorised to view this resource. Call stack # Function Location 1 JSite->route() ...\index.php:41 2 JSite->authorise() ...\includes\application.php:135 3 JError::raiseError() ...\includes\application.php:328 4 JError::raise() ...\libraries\joomla\error\error.php:251 Hi, We want to sell files but but in the order confirmation email the download link doesn't work.( error 403) The link is 'index.php/en/?option=com_hikashop&ctrl=order&task=download&file_id=38&order_id=263&Itemid=606' . The problem seem to be '&Itemid=606' because when I remove it in the browser url, the download work. I tried to remove it in the Order status notification email in the Preload version but it is added back. Can you tell me how to solve this problem? Best regards. Michel")* To be more specific I would need more information from you. What payment method are you using on your website ? Could you provide a screenshot of the options of that payment method (you can hide the sensitive data on the image) ? Can you give an example of a download link which doesn't work ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MTg2MC1vcmRlci1jb25maXJtYXRpb24tZW1haWwtZG93bmxvYWQtbGluay1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")** - [![fernando.alh's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/vacation.jpg)](/forum/user/29824-fernando-alh "View fernando.alh's Profile") - [ Offline](/forum/user/29824-fernando-alh) Less More - Posts: 32 - Thank you received: 0 - - 12 years 2 weeks ago [\#175846](#175846) by [fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile") Replied by *[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")* on topic *[order confirmation email - download link error](/forum/35-orders-management/871860-order-confirmation-email-download-link-error#175846 "-- HikaShop version -- : business 2.3.3 -- Joomla version -- : 2.5.22 -- Error-message(debug-mod must be tuned on) -- : 403 - You are not authorised to view this resource. You may not be able to visit this page because of: an out-of-date bookmark/favourite a search engine that has an out-of-date listing for this site a mistyped address you have no access to this page The requested resource was not found. An error has occurred while processing your request. Please try one of the following pages: Home Page If difficulties persist, please contact the System Administrator of this site and report the error below.. You are not authorised to view this resource. Call stack # Function Location 1 JSite->route() ...\index.php:41 2 JSite->authorise() ...\includes\application.php:135 3 JError::raiseError() ...\includes\application.php:328 4 JError::raise() ...\libraries\joomla\error\error.php:251 Hi, We want to sell files but but in the order confirmation email the download link doesn't work.( error 403) The link is 'index.php/en/?option=com_hikashop&ctrl=order&task=download&file_id=38&order_id=263&Itemid=606' . The problem seem to be '&Itemid=606' because when I remove it in the browser url, the download work. I tried to remove it in the Order status notification email in the Preload version but it is added back. Can you tell me how to solve this problem? Best regards. Michel")* Nicolas, I sent you a super user access by private message. Take a look please and let us know what you can see there about the problem ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MTg2MC1vcmRlci1jb25maXJtYXRpb24tZW1haWwtZG93bmxvYWQtbGluay1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14274 - - 12 years 1 week ago [\#175891](#175891) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[order confirmation email - download link error](/forum/35-orders-management/871860-order-confirmation-email-download-link-error#175891 "-- HikaShop version -- : business 2.3.3 -- Joomla version -- : 2.5.22 -- Error-message(debug-mod must be tuned on) -- : 403 - You are not authorised to view this resource. You may not be able to visit this page because of: an out-of-date bookmark/favourite a search engine that has an out-of-date listing for this site a mistyped address you have no access to this page The requested resource was not found. An error has occurred while processing your request. Please try one of the following pages: Home Page If difficulties persist, please contact the System Administrator of this site and report the error below.. You are not authorised to view this resource. Call stack # Function Location 1 JSite->route() ...\index.php:41 2 JSite->authorise() ...\includes\application.php:135 3 JError::raiseError() ...\includes\application.php:328 4 JError::raise() ...\libraries\joomla\error\error.php:251 Hi, We want to sell files but but in the order confirmation email the download link doesn't work.( error 403) The link is 'index.php/en/?option=com_hikashop&ctrl=order&task=download&file_id=38&order_id=263&Itemid=606' . The problem seem to be '&Itemid=606' because when I remove it in the browser url, the download work. I tried to remove it in the Order status notification email in the Preload version but it is added back. Can you tell me how to solve this problem? Best regards. Michel")* Can you give an example of a download link which doesn't work ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MTg2MC1vcmRlci1jb25maXJtYXRpb24tZW1haWwtZG93bmxvYWQtbGluay1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")** - [![fernando.alh's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/vacation.jpg)](/forum/user/29824-fernando-alh "View fernando.alh's Profile") - [ Offline](/forum/user/29824-fernando-alh) Less More - Posts: 32 - Thank you received: 0 - - 12 years 1 week ago - 12 years 1 week ago [\#176005](#176005) by [fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile") Replied by *[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")* on topic *[order confirmation email - download link error](/forum/35-orders-management/871860-order-confirmation-email-download-link-error#176005 "-- HikaShop version -- : business 2.3.3 -- Joomla version -- : 2.5.22 -- Error-message(debug-mod must be tuned on) -- : 403 - You are not authorised to view this resource. You may not be able to visit this page because of: an out-of-date bookmark/favourite a search engine that has an out-of-date listing for this site a mistyped address you have no access to this page The requested resource was not found. An error has occurred while processing your request. Please try one of the following pages: Home Page If difficulties persist, please contact the System Administrator of this site and report the error below.. You are not authorised to view this resource. Call stack # Function Location 1 JSite->route() ...\index.php:41 2 JSite->authorise() ...\includes\application.php:135 3 JError::raiseError() ...\includes\application.php:328 4 JError::raise() ...\libraries\joomla\error\error.php:251 Hi, We want to sell files but but in the order confirmation email the download link doesn't work.( error 403) The link is 'index.php/en/?option=com_hikashop&ctrl=order&task=download&file_id=38&order_id=263&Itemid=606' . The problem seem to be '&Itemid=606' because when I remove it in the browser url, the download work. I tried to remove it in the Order status notification email in the Preload version but it is added back. Can you tell me how to solve this problem? Best regards. Michel")* Yes, here it is: The order is Nº Q3N34 The mail contains the following link: /index.php?option=com_hikashop&ctrl=order&task=download&file_id=66&order_id=334&Itemid=285 Then the user logges in and then a blank page. And if the user logges in and try to download from the user orders in the frontpage, appears the following link: /order/download/file_id-66/order_id-334 The same story. Last edit: 12 years 1 week ago by [fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MTg2MC1vcmRlci1jb25maXJtYXRpb24tZW1haWwtZG93bmxvYWQtbGluay1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 1 week ago [\#176075](#176075) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[order confirmation email - download link error](/forum/35-orders-management/871860-order-confirmation-email-download-link-error#176075 "-- HikaShop version -- : business 2.3.3 -- Joomla version -- : 2.5.22 -- Error-message(debug-mod must be tuned on) -- : 403 - You are not authorised to view this resource. You may not be able to visit this page because of: an out-of-date bookmark/favourite a search engine that has an out-of-date listing for this site a mistyped address you have no access to this page The requested resource was not found. An error has occurred while processing your request. Please try one of the following pages: Home Page If difficulties persist, please contact the System Administrator of this site and report the error below.. You are not authorised to view this resource. Call stack # Function Location 1 JSite->route() ...\index.php:41 2 JSite->authorise() ...\includes\application.php:135 3 JError::raiseError() ...\includes\application.php:328 4 JError::raise() ...\libraries\joomla\error\error.php:251 Hi, We want to sell files but but in the order confirmation email the download link doesn't work.( error 403) The link is 'index.php/en/?option=com_hikashop&ctrl=order&task=download&file_id=38&order_id=263&Itemid=606' . The problem seem to be '&Itemid=606' because when I remove it in the browser url, the download work. I tried to remove it in the Order status notification email in the Preload version but it is added back. Can you tell me how to solve this problem? Best regards. Michel")* Hi, If you got a full blank page, it can be a php fatal error. Please check your PHP error log in order to check that. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MTg2MC1vcmRlci1jb25maXJtYXRpb24tZW1haWwtZG93bmxvYWQtbGluay1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")** - [![fernando.alh's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/vacation.jpg)](/forum/user/29824-fernando-alh "View fernando.alh's Profile") - [ Offline](/forum/user/29824-fernando-alh) Less More - Posts: 32 - Thank you received: 0 - - 12 years 1 week ago [\#176092](#176092) by [fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile") Replied by *[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")* on topic *[order confirmation email - download link error](/forum/35-orders-management/871860-order-confirmation-email-download-link-error#176092 "-- HikaShop version -- : business 2.3.3 -- Joomla version -- : 2.5.22 -- Error-message(debug-mod must be tuned on) -- : 403 - You are not authorised to view this resource. You may not be able to visit this page because of: an out-of-date bookmark/favourite a search engine that has an out-of-date listing for this site a mistyped address you have no access to this page The requested resource was not found. An error has occurred while processing your request. Please try one of the following pages: Home Page If difficulties persist, please contact the System Administrator of this site and report the error below.. You are not authorised to view this resource. Call stack # Function Location 1 JSite->route() ...\index.php:41 2 JSite->authorise() ...\includes\application.php:135 3 JError::raiseError() ...\includes\application.php:328 4 JError::raise() ...\libraries\joomla\error\error.php:251 Hi, We want to sell files but but in the order confirmation email the download link doesn't work.( error 403) The link is 'index.php/en/?option=com_hikashop&ctrl=order&task=download&file_id=38&order_id=263&Itemid=606' . The problem seem to be '&Itemid=606' because when I remove it in the browser url, the download work. I tried to remove it in the Order status notification email in the Preload version but it is added back. Can you tell me how to solve this problem? Best regards. Michel")* Thank you for reply Jerome, where can I check it out? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MTg2MC1vcmRlci1jb25maXJtYXRpb24tZW1haWwtZG93bmxvYWQtbGluay1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 1 week ago [\#176212](#176212) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[order confirmation email - download link error](/forum/35-orders-management/871860-order-confirmation-email-download-link-error#176212 "-- HikaShop version -- : business 2.3.3 -- Joomla version -- : 2.5.22 -- Error-message(debug-mod must be tuned on) -- : 403 - You are not authorised to view this resource. You may not be able to visit this page because of: an out-of-date bookmark/favourite a search engine that has an out-of-date listing for this site a mistyped address you have no access to this page The requested resource was not found. An error has occurred while processing your request. Please try one of the following pages: Home Page If difficulties persist, please contact the System Administrator of this site and report the error below.. You are not authorised to view this resource. Call stack # Function Location 1 JSite->route() ...\index.php:41 2 JSite->authorise() ...\includes\application.php:135 3 JError::raiseError() ...\includes\application.php:328 4 JError::raise() ...\libraries\joomla\error\error.php:251 Hi, We want to sell files but but in the order confirmation email the download link doesn't work.( error 403) The link is 'index.php/en/?option=com_hikashop&ctrl=order&task=download&file_id=38&order_id=263&Itemid=606' . The problem seem to be '&Itemid=606' because when I remove it in the browser url, the download work. I tried to remove it in the Order status notification email in the Preload version but it is added back. Can you tell me how to solve this problem? Best regards. Michel")* Hi, Well, in your PHP error log ; it's related to your web hosting, not to HikaShop or Joomla. Otherwise you can change the "error reporting level" to "maxium" in your Joomla global configuration (tab "server"), it should display the errors in the page instead of log them in the log file. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MTg2MC1vcmRlci1jb25maXJtYXRpb24tZW1haWwtZG93bmxvYWQtbGluay1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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