[Skip to main content](#vessel-content) # Getting Admin emails but No emails to customers ## - **[southpaw3229](/forum/user/32732-southpaw3229 "View southpaw3229's Profile")** - [![southpaw3229's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32732-southpaw3229 "View southpaw3229's Profile") Topic Author - [ Offline](/forum/user/32732-southpaw3229) Less More - Posts: 11 - Thank you received: 0 - - 11 years 11 months ago [\#178159](#178159) by [southpaw3229](/forum/user/32732-southpaw3229 "View southpaw3229's Profile") *[Getting Admin emails but No emails to customers](/forum/35-orders-management/872785-getting-admin-emails-but-no-emails-to-customers#178159 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.1.1 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 33.0.2 As the admin I am getting the admin confirmation email when the order is placed, but the customer is not getting a order confirmation email. I have tested by Joomla email settings and I am able to send messages via joomla. Here is a screen shot of my config.")* was created by *[southpaw3229](/forum/user/32732-southpaw3229 "View southpaw3229's Profile")* -- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.1.1 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 33.0.2 As the admin I am getting the admin confirmation email when the order is placed, but the customer is not getting a order confirmation email. I have tested by Joomla email settings and I am able to send messages via joomla. Here is a screen shot of my config. - [ ![Screen_Shot_2014-11-04_at_2_43_17_PM.png](/forum/attachment/20487) ](/forum/attachment/20487 "...2_43_17_PM.png") [ ](/forum/attachment/20487?download=1 "...2_43_17_PM.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3Mjc4NS1nZXR0aW5nLWFkbWluLWVtYWlscy1idXQtbm8tZW1haWxzLXRvLWN1c3RvbWVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 11 months ago [\#178165](#178165) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Getting Admin emails but No emails to customers](/forum/35-orders-management/872785-getting-admin-emails-but-no-emails-to-customers#178165 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.1.1 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 33.0.2 As the admin I am getting the admin confirmation email when the order is placed, but the customer is not getting a order confirmation email. I have tested by Joomla email settings and I am able to send messages via joomla. Here is a screen shot of my config.")* Hi, Does the email "order creation notification" is right published in your HikaShop emails ? (System > email) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3Mjc4NS1nZXR0aW5nLWFkbWluLWVtYWlscy1idXQtbm8tZW1haWxzLXRvLWN1c3RvbWVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[southpaw3229](/forum/user/32732-southpaw3229 "View southpaw3229's Profile")** - [![southpaw3229's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32732-southpaw3229 "View southpaw3229's Profile") Topic Author - [ Offline](/forum/user/32732-southpaw3229) Less More - Posts: 11 - Thank you received: 0 - - 11 years 11 months ago [\#178359](#178359) by [southpaw3229](/forum/user/32732-southpaw3229 "View southpaw3229's Profile") Replied by *[southpaw3229](/forum/user/32732-southpaw3229 "View southpaw3229's Profile")* on topic *[Getting Admin emails but No emails to customers](/forum/35-orders-management/872785-getting-admin-emails-but-no-emails-to-customers#178359 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.1.1 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 33.0.2 As the admin I am getting the admin confirmation email when the order is placed, but the customer is not getting a order confirmation email. I have tested by Joomla email settings and I am able to send messages via joomla. Here is a screen shot of my config.")* I upgraded to Business so I now see the email config area. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3Mjc4NS1nZXR0aW5nLWFkbWluLWVtYWlscy1idXQtbm8tZW1haWxzLXRvLWN1c3RvbWVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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