[Skip to main content](#vessel-content) # Email notification on confirmed status only ## - **[jgowans](/forum/user/30912-jgowans "View jgowans's Profile")** - [![jgowans's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30912-jgowans "View jgowans's Profile") Topic Author - [ Offline](/forum/user/30912-jgowans) Less More - Posts: 11 - Thank you received: 0 - - 11 years 10 months ago [\#182416](#182416) by [jgowans](/forum/user/30912-jgowans "View jgowans's Profile") *[Email notification on confirmed status only](/forum/35-orders-management/873485-email-notification-on-confirmed-status-only#182416 "-- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.29 This may be a bit more of a 'how-to', however I need to limit the number of emails we receive (as the shop operators) to only when an order is 'confirmed'. Currently, we receive a notice when an order is 'created' and when the same order is 'confirmed'. I know there is a way to do this, however I am not seeing it. Thank you in advance for your help.")* was created by *[jgowans](/forum/user/30912-jgowans "View jgowans's Profile")* -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.29 This may be a bit more of a 'how-to', however I need to limit the number of emails we receive (as the shop operators) to only when an order is 'confirmed'. Currently, we receive a notice when an order is 'created' and when the same order is 'confirmed'. I know there is a way to do this, however I am not seeing it. Thank you in advance for your help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MzQ4NS1lbWFpbC1ub3RpZmljYXRpb24tb24tY29uZmlybWVkLXN0YXR1cy1vbmx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 10 months ago [\#182418](#182418) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Email notification on confirmed status only](/forum/35-orders-management/873485-email-notification-on-confirmed-status-only#182418 "-- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.29 This may be a bit more of a 'how-to', however I need to limit the number of emails we receive (as the shop operators) to only when an order is 'confirmed'. Currently, we receive a notice when an order is 'created' and when the same order is 'confirmed'. I know there is a way to do this, however I am not seeing it. Thank you in advance for your help.")* Hello, Checking that thread will probably help you : [ www.hikashop.com/forum/orders-management...firmation-email.html](http://www.hikashop.com/forum/orders-management/866229-send-only-the-order-confirmation-email.html) > The customers will indeed get two emails by default. The order creation notification which tells them that the order has been created, before the payment, and the order status notifications which tells them that the order has been confirmed. > You can enable/disable them via the menu System>Emails in the Business edition. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MzQ4NS1lbWFpbC1ub3RpZmljYXRpb24tb24tY29uZmlybWVkLXN0YXR1cy1vbmx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jgowans](/forum/user/30912-jgowans "View jgowans's Profile")** - [![jgowans's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30912-jgowans "View jgowans's Profile") Topic Author - [ Offline](/forum/user/30912-jgowans) Less More - Posts: 11 - Thank you received: 0 - - 11 years 10 months ago [\#182490](#182490) by [jgowans](/forum/user/30912-jgowans "View jgowans's Profile") Replied by *[jgowans](/forum/user/30912-jgowans "View jgowans's Profile")* on topic *[Email notification on confirmed status only](/forum/35-orders-management/873485-email-notification-on-confirmed-status-only#182490 "-- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.29 This may be a bit more of a 'how-to', however I need to limit the number of emails we receive (as the shop operators) to only when an order is 'confirmed'. Currently, we receive a notice when an order is 'created' and when the same order is 'confirmed'. I know there is a way to do this, however I am not seeing it. Thank you in advance for your help.")* Actually, this is not quite what I'm looking for. I want the shop owner, i.e. the person receiving notification that an order has been placed on their site by a user, to receive only 1 email when the order is 'confirmed'. Right now, they receive 2 emails... one when the order is 'completed' (i.e. added to the store) and second when it is 'confirmed' (i.e. when the payment is processed). I just want the shop owner to receive one notification once the order is confirmed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MzQ4NS1lbWFpbC1ub3RpZmljYXRpb24tb24tY29uZmlybWVkLXN0YXR1cy1vbmx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 11 years 10 months ago [\#182519](#182519) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Email notification on confirmed status only](/forum/35-orders-management/873485-email-notification-on-confirmed-status-only#182519 "-- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.29 This may be a bit more of a 'how-to', however I need to limit the number of emails we receive (as the shop operators) to only when an order is 'confirmed'. Currently, we receive a notice when an order is 'created' and when the same order is 'confirmed'. I know there is a way to do this, however I am not seeing it. Thank you in advance for your help.")* Hi, That's easy. Disable the "order administrator notification" email via the menu System>Emails and it will work like that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MzQ4NS1lbWFpbC1ub3RpZmljYXRpb24tb24tY29uZmlybWVkLXN0YXR1cy1vbmx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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