[Skip to main content](#vessel-content) # Once an order comes in, what do I do next ## - **[NVG](/forum/user/35318-nvg "View NVG's Profile")** - [![NVG's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35318-nvg "View NVG's Profile") Topic Author - [ Offline](/forum/user/35318-nvg) Less More - Posts: 6 - Thank you received: 0 - - 11 years 10 months ago - 11 years 10 months ago [\#182930](#182930) by [NVG](/forum/user/35318-nvg "View NVG's Profile") *[Once an order comes in, what do I do next](/forum/35-orders-management/873573-once-an-order-comes-in-what-do-i-do-next#182930 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.34 I have my eCommerce site set up using HikaShop and i'm using Authorize.net as my payment solution. I have USPS as my Shipping method and I will be fulfilling orders myself. WHAT DO I DO NEXT? Once an order comes in, what do I do to fulfill it???? Is it all manual checking? Do i look into Authorize.net daily to see what was processed then go into HikaShop to match up which order needs to be fulfilled.? Then mail out the order? And change the status of the order in the drop down box in HikaShop")* was created by *[NVG](/forum/user/35318-nvg "View NVG's Profile")* -- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.34 I have my eCommerce site set up using HikaShop and i'm using Authorize.net as my payment solution. I have USPS as my Shipping method and I will be fulfilling orders myself. WHAT DO I DO NEXT? Once an order comes in, what do I do to fulfill it???? Is it all manual checking? Do i look into Authorize.net daily to see what was processed then go into HikaShop to match up which order needs to be fulfilled.? Then mail out the order? And change the status of the order in the drop down box in HikaShop Last edit: 11 years 10 months ago by [NVG](/forum/user/35318-nvg "View NVG's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MzU3My1vbmNlLWFuLW9yZGVyLWNvbWVzLWluLXdoYXQtZG8taS1kby1uZXh0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 10 months ago [\#182942](#182942) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Once an order comes in, what do I do next](/forum/35-orders-management/873573-once-an-order-comes-in-what-do-i-do-next#182942 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.34 I have my eCommerce site set up using HikaShop and i'm using Authorize.net as my payment solution. I have USPS as my Shipping method and I will be fulfilling orders myself. WHAT DO I DO NEXT? Once an order comes in, what do I do to fulfill it???? Is it all manual checking? Do i look into Authorize.net daily to see what was processed then go into HikaShop to match up which order needs to be fulfilled.? Then mail out the order? And change the status of the order in the drop down box in HikaShop")* Hi, Once the payment is done, Authorize.net in SIM mode will send a payment notification to HikaShop which will change the status of the order to "confirmed" and send you and the customer a notification email that the order has been confirmed. At that point, you can send the package with the goods to the customer and then change the order status to "shipped" and activate the notification so that the customer get again an email. If your orders are not confirmed automatically with Authorize.net in SIM, it means that something is not OK on your website and Authorize.net wasn't able to deliver the payment notification to HikaShop (for example if your website access is restricted to some user groups, or to some IPs). You can see a list of all the cases on this page (the documentation is for PayPal but it's basically the same things to check for authorize.net SIM): [ www.hikashop.com/support/documentation/i...or.html#notification](http://www.hikashop.com/support/documentation/integrated-documentation/10-hikashop/33-hikashop-payment-paypal-error.html#notification) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MzU3My1vbmNlLWFuLW9yZGVyLWNvbWVzLWluLXdoYXQtZG8taS1kby1uZXh0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.145 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)