[Skip to main content](#vessel-content) # Abandoned Order are Showing as an Order ## - **[NVG](/forum/user/35318-nvg "View NVG's Profile")** - [![NVG's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35318-nvg "View NVG's Profile") Topic Author - [ Offline](/forum/user/35318-nvg) Less More - Posts: 6 - Thank you received: 0 - - 11 years 10 months ago [\#182932](#182932) by [NVG](/forum/user/35318-nvg "View NVG's Profile") *[Abandoned Order are Showing as an Order](/forum/35-orders-management/873574-abandoned-order-are-showing-as-an-order#182932 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.34 I noticed when I make a test order which I abandoned before i entered my credit card information and completed my order that it still shows as an order in HikasShop>Orders. Is there anyway to change this? I'm sure it will add confusion when i start fulfilling")* was created by *[NVG](/forum/user/35318-nvg "View NVG's Profile")* -- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.34 I noticed when I make a test order which I abandoned before i entered my credit card information and completed my order that it still shows as an order in HikasShop>Orders. Is there anyway to change this? I'm sure it will add confusion when i start fulfilling Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MzU3NC1hYmFuZG9uZWQtb3JkZXItYXJlLXNob3dpbmctYXMtYW4tb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 10 months ago [\#182941](#182941) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Abandoned Order are Showing as an Order](/forum/35-orders-management/873574-abandoned-order-are-showing-as-an-order#182941 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.34 I noticed when I make a test order which I abandoned before i entered my credit card information and completed my order that it still shows as an order in HikasShop>Orders. Is there anyway to change this? I'm sure it will add confusion when i start fulfilling")* Hi, The order is only created at the end of the checkout. If you use a payment gateway where the customer is redirected to the gateway after the checkout, the order has to be created before the user enters his credit card information. If you use a payment gateway where the customer enter his credit card information before finishing the checkout (like with PayPal Pro, Authorize.net in AIM, CardSave in hosted mode, etc), the order will only be created if the payment is validated by the payment gateway. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3MzU3NC1hYmFuZG9uZWQtb3JkZXItYXJlLXNob3dpbmctYXMtYW4tb3JkZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.145 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)