[Skip to main content](#vessel-content) # Custom Address Fields are not being sent in E-Mail ## - **[magicwords](/forum/user/33185-magicwords "View magicwords's Profile")** - [![magicwords's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/redswirl.jpg)](/forum/user/33185-magicwords "View magicwords's Profile") Topic Author - [ Offline](/forum/user/33185-magicwords) Less More - Posts: 66 - Thank you received: 0 - - - - [](http://www.magicwebconsultants.com) - 11 years 10 months ago [\#183997](#183997) by [magicwords](/forum/user/33185-magicwords "View magicwords's Profile") *[Custom Address Fields are not being sent in E-Mail](/forum/35-orders-management/873776-custom-address-fields-are-not-being-sent-in-e-mail#183997 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.2 Hello, Before posting this topic here, I tried to search the forum for solutions, but those were seemed overwhelming and a bit confusing. By the several suggested methods, I edited the address_template.php from the views for the correct template and added the missing fields there. But still, when order is created by the customer, the E-Mail being sent doesn't include those custom fields. Please guide. This is urgent... as people are buying on the site but having difficulty in tracking the FULL address. Thanks in Advance,")* was created by *[magicwords](/forum/user/33185-magicwords "View magicwords's Profile")* -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.2 Hello, Before posting this topic here, I tried to search the forum for solutions, but those were seemed overwhelming and a bit confusing. By the several suggested methods, I edited the address_template.php from the views for the correct template and added the missing fields there. But still, when order is created by the customer, the E-Mail being sent doesn't include those custom fields. Please guide. This is urgent... as people are buying on the site but having difficulty in tracking the FULL address. Thanks in Advance, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3Mzc3Ni1jdXN0b20tYWRkcmVzcy1maWVsZHMtYXJlLW5vdC1iZWluZy1zZW50LWluLWUtbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 10 months ago [\#184003](#184003) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Custom Address Fields are not being sent in E-Mail](/forum/35-orders-management/873776-custom-address-fields-are-not-being-sent-in-e-mail#184003 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.2 Hello, Before posting this topic here, I tried to search the forum for solutions, but those were seemed overwhelming and a bit confusing. By the several suggested methods, I edited the address_template.php from the views for the correct template and added the missing fields there. But still, when order is created by the customer, the E-Mail being sent doesn't include those custom fields. Please guide. This is urgent... as people are buying on the site but having difficulty in tracking the FULL address. Thanks in Advance,")* Hi, You indeed already found our answer to that question. If that doesn't work, it means that you're missing something and to tell you what, we would need precise information on what you changed where, etc. Please provide: - a screenshot of the options of your custom field - a screenshot of the modification that you made in the address_template view files and make sure that you edited both files, the one for your frontend template, and the one for your backend template as they are both necessary. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3Mzc3Ni1jdXN0b20tYWRkcmVzcy1maWVsZHMtYXJlLW5vdC1iZWluZy1zZW50LWluLWUtbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[magicwords](/forum/user/33185-magicwords "View magicwords's Profile")** - [![magicwords's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/redswirl.jpg)](/forum/user/33185-magicwords "View magicwords's Profile") Topic Author - [ Offline](/forum/user/33185-magicwords) Less More - Posts: 66 - Thank you received: 0 - - - - [](http://www.magicwebconsultants.com) - 11 years 10 months ago - 11 years 10 months ago [\#184031](#184031) by [magicwords](/forum/user/33185-magicwords "View magicwords's Profile") Replied by *[magicwords](/forum/user/33185-magicwords "View magicwords's Profile")* on topic *[Custom Address Fields are not being sent in E-Mail](/forum/35-orders-management/873776-custom-address-fields-are-not-being-sent-in-e-mail#184031 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.2 Hello, Before posting this topic here, I tried to search the forum for solutions, but those were seemed overwhelming and a bit confusing. By the several suggested methods, I edited the address_template.php from the views for the correct template and added the missing fields there. But still, when order is created by the customer, the E-Mail being sent doesn't include those custom fields. Please guide. This is urgent... as people are buying on the site but having difficulty in tracking the FULL address. Thanks in Advance,")* > Hi, > > You indeed already found our answer to that question. > If that doesn't work, it means that you're missing something and to tell you what, we would need precise information on what you changed where, etc. > Please provide: > \- a screenshot of the options of your custom field > \- a screenshot of the modification that you made in the address\_template view files and make sure that you edited both files, the one for your frontend template, and the one for your backend template as they are both necessary. Hi, 1) Please provide screenshot of the custom fields as you requested [ ![custom_fields.png](/forum/attachment/21321) ](/forum/attachment/21321 "custom_fields.png") 2) As you mentioned, I didn't find the address_template view for the backend, but here is the code I modified for front_end of my current template. [ ![address_template.png](/forum/attachment/21322) ](/forum/attachment/21322 "...s_template.png") If you want to have more look into it, I won't mind giving you the backend access. I have created a user id for you to go and look into it which I think is more comfortable to you. ************* I would request you visit the backend and look for the issue, I will be very much thankful for it. Awaiting Response, thanks in advance. - [ ![custom_fields.png](/forum/attachment/21321) ](/forum/attachment/21321 "custom_fields.png") [ ](/forum/attachment/21321?download=1 "custom_fields.png") - [ ![address_template.png](/forum/attachment/21322) ](/forum/attachment/21322 "...s_template.png") [ ](/forum/attachment/21322?download=1 "...s_template.png") Last edit: 11 years 10 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3Mzc3Ni1jdXN0b20tYWRkcmVzcy1maWVsZHMtYXJlLW5vdC1iZWluZy1zZW50LWluLWUtbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 10 months ago [\#184049](#184049) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Custom Address Fields are not being sent in E-Mail](/forum/35-orders-management/873776-custom-address-fields-are-not-being-sent-in-e-mail#184049 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.2 Hello, Before posting this topic here, I tried to search the forum for solutions, but those were seemed overwhelming and a bit confusing. By the several suggested methods, I edited the address_template.php from the views for the correct template and added the missing fields there. But still, when order is created by the customer, the E-Mail being sent doesn't include those custom fields. Please guide. This is urgent... as people are buying on the site but having difficulty in tracking the FULL address. Thanks in Advance,")* Here is the one for your backend template: [ www.pponlinestore.com/administrator/inde...dress\_template%2Ephp](http://www.pponlinestore.com/administrator/index.php?option=com_hikashop&ctrl=view&task=edit&id=1|isis|component|com_hikashop|order|address_template%2Ephp) If you search for the text "address_template" in the Display>Views menu, you find directly the view file for each one of your templates, frontend and backend. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3Mzc3Ni1jdXN0b20tYWRkcmVzcy1maWVsZHMtYXJlLW5vdC1iZWluZy1zZW50LWluLWUtbWFpbD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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