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#   Order Issue

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11 years 8 months ago [\#191914](#191914) by [nathan-walsh](/forum/user/33493-nathan-walsh "View nathan-walsh's Profile")  *[Order Issue](/forum/35-orders-management/875191-order-issue#191914 "-- HikaShop version -- : 2.3.2 -- Error-message(debug-mod must be tuned on) -- : 1267 Illegal mix of collations (utf8&#95;unicode&#95;ci,IMPLICIT) and (utf8&#95;general&#95;ci,IMPLICIT) for operation 'ifnull' SQL=SELECT a.&#42;,b.&#42;,c.&#42;,IFNULL(c.name,CONCAT&#95;WS(' ',d.address&#95;firstname,d.address&#95;middle&#95;name,d.address&#95;lastname)) AS hikashop&#95;name FROM qus18&#95;hikashop&#95;order AS b LEFT JOIN qus18&#95;hikashop&#95;address AS d ON b.order&#95;billing&#95;address&#95;id=d.address&#95;id LEFT JOIN qus18&#95;hikashop&#95;user AS a ON b.order&#95;user&#95;id=a.user&#95;id LEFT JOIN qus18&#95;users AS c ON a.user&#95;cms&#95;id=c.id WHERE (b.order&#95;type='sale') ORDER BY b.order&#95;id desc LIMIT 0, 20  Hey, Think i've had this error message before tried a search couldn't find the answer and can't remember the solutions please help.")* was created by *[nathan-walsh](/forum/user/33493-nathan-walsh "View nathan-walsh's Profile")*

-- HikaShop version -- : 2.3.2
-- Error-message(debug-mod must be tuned on) -- : 1267 Illegal mix of collations (utf8_unicode_ci,IMPLICIT) and (utf8_general_ci,IMPLICIT) for operation 'ifnull' SQL=SELECT a.*,b.*,c.*,IFNULL(c.name,CONCAT_WS(' ',d.address_firstname,d.address_middle_name,d.address_lastname)) AS hikashop_name FROM qus18_hikashop_order AS b LEFT JOIN qus18_hikashop_address AS d ON b.order_billing_address_id=d.address_id LEFT JOIN qus18_hikashop_user AS a ON b.order_user_id=a.user_id LEFT JOIN qus18_users AS c ON a.user_cms_id=c.id WHERE (b.order_type='sale') ORDER BY b.order_id desc LIMIT 0, 20

Hey,
Think i've had this error message before tried a search couldn't find the answer and can't remember the solutions please help.

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11 years 8 months ago [\#191926](#191926) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Order Issue](/forum/35-orders-management/875191-order-issue#191926 "-- HikaShop version -- : 2.3.2 -- Error-message(debug-mod must be tuned on) -- : 1267 Illegal mix of collations (utf8&#95;unicode&#95;ci,IMPLICIT) and (utf8&#95;general&#95;ci,IMPLICIT) for operation 'ifnull' SQL=SELECT a.&#42;,b.&#42;,c.&#42;,IFNULL(c.name,CONCAT&#95;WS(' ',d.address&#95;firstname,d.address&#95;middle&#95;name,d.address&#95;lastname)) AS hikashop&#95;name FROM qus18&#95;hikashop&#95;order AS b LEFT JOIN qus18&#95;hikashop&#95;address AS d ON b.order&#95;billing&#95;address&#95;id=d.address&#95;id LEFT JOIN qus18&#95;hikashop&#95;user AS a ON b.order&#95;user&#95;id=a.user&#95;id LEFT JOIN qus18&#95;users AS c ON a.user&#95;cms&#95;id=c.id WHERE (b.order&#95;type='sale') ORDER BY b.order&#95;id desc LIMIT 0, 20  Hey, Think i've had this error message before tried a search couldn't find the answer and can't remember the solutions please help.")*

Hello,
Firstly can you download the last Hikashop version through our website, install it, and test it again ?
Thanks.

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- **[nathan-walsh](/forum/user/33493-nathan-walsh "View nathan-walsh's Profile")**
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11 years 8 months ago [\#192065](#192065) by [nathan-walsh](/forum/user/33493-nathan-walsh "View nathan-walsh's Profile")  Replied by *[nathan-walsh](/forum/user/33493-nathan-walsh "View nathan-walsh's Profile")* on topic *[Order Issue](/forum/35-orders-management/875191-order-issue#192065 "-- HikaShop version -- : 2.3.2 -- Error-message(debug-mod must be tuned on) -- : 1267 Illegal mix of collations (utf8&#95;unicode&#95;ci,IMPLICIT) and (utf8&#95;general&#95;ci,IMPLICIT) for operation 'ifnull' SQL=SELECT a.&#42;,b.&#42;,c.&#42;,IFNULL(c.name,CONCAT&#95;WS(' ',d.address&#95;firstname,d.address&#95;middle&#95;name,d.address&#95;lastname)) AS hikashop&#95;name FROM qus18&#95;hikashop&#95;order AS b LEFT JOIN qus18&#95;hikashop&#95;address AS d ON b.order&#95;billing&#95;address&#95;id=d.address&#95;id LEFT JOIN qus18&#95;hikashop&#95;user AS a ON b.order&#95;user&#95;id=a.user&#95;id LEFT JOIN qus18&#95;users AS c ON a.user&#95;cms&#95;id=c.id WHERE (b.order&#95;type='sale') ORDER BY b.order&#95;id desc LIMIT 0, 20  Hey, Think i've had this error message before tried a search couldn't find the answer and can't remember the solutions please help.")*

have done...

> You have the latest stable version of HikaShop Business: 2.3.5

still present: Code:

1267 Illegal mix of collations (utf8_unicode_ci,IMPLICIT) and (utf8_general_ci,IMPLICIT) for operation 'ifnull' SQL=SELECT a.*,b.*,c.*,IFNULL(c.name,CONCAT_WS(' ',d.address_firstname,d.address_middle_name,d.address_lastname)) AS hikashop_name FROM qus18_hikashop_order AS b LEFT JOIN qus18_hikashop_address AS d ON b.order_billing_address_id=d.address_id LEFT JOIN qus18_hikashop_user AS a ON b.order_user_id=a.user_id LEFT JOIN qus18_users AS c ON a.user_cms_id=c.id WHERE (b.order_type='sale') ORDER BY b.order_id desc LIMIT 0, 20

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- **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")**
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11 years 8 months ago [\#192073](#192073) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Order Issue](/forum/35-orders-management/875191-order-issue#192073 "-- HikaShop version -- : 2.3.2 -- Error-message(debug-mod must be tuned on) -- : 1267 Illegal mix of collations (utf8&#95;unicode&#95;ci,IMPLICIT) and (utf8&#95;general&#95;ci,IMPLICIT) for operation 'ifnull' SQL=SELECT a.&#42;,b.&#42;,c.&#42;,IFNULL(c.name,CONCAT&#95;WS(' ',d.address&#95;firstname,d.address&#95;middle&#95;name,d.address&#95;lastname)) AS hikashop&#95;name FROM qus18&#95;hikashop&#95;order AS b LEFT JOIN qus18&#95;hikashop&#95;address AS d ON b.order&#95;billing&#95;address&#95;id=d.address&#95;id LEFT JOIN qus18&#95;hikashop&#95;user AS a ON b.order&#95;user&#95;id=a.user&#95;id LEFT JOIN qus18&#95;users AS c ON a.user&#95;cms&#95;id=c.id WHERE (b.order&#95;type='sale') ORDER BY b.order&#95;id desc LIMIT 0, 20  Hey, Think i've had this error message before tried a search couldn't find the answer and can't remember the solutions please help.")*

Hi,

This error message is present because your tables don't have the same collation.
Via your phpMyAdmin interface, if you list the tables of your database, you will see that they have a different collation.
So you need to execute a MySQL query to change the collation of the desired tables. The collation you should have is " utf8_general_ci".

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11 years 8 months ago [\#192193](#192193) by [nathan-walsh](/forum/user/33493-nathan-walsh "View nathan-walsh's Profile")  Replied by *[nathan-walsh](/forum/user/33493-nathan-walsh "View nathan-walsh's Profile")* on topic *[Order Issue](/forum/35-orders-management/875191-order-issue#192193 "-- HikaShop version -- : 2.3.2 -- Error-message(debug-mod must be tuned on) -- : 1267 Illegal mix of collations (utf8&#95;unicode&#95;ci,IMPLICIT) and (utf8&#95;general&#95;ci,IMPLICIT) for operation 'ifnull' SQL=SELECT a.&#42;,b.&#42;,c.&#42;,IFNULL(c.name,CONCAT&#95;WS(' ',d.address&#95;firstname,d.address&#95;middle&#95;name,d.address&#95;lastname)) AS hikashop&#95;name FROM qus18&#95;hikashop&#95;order AS b LEFT JOIN qus18&#95;hikashop&#95;address AS d ON b.order&#95;billing&#95;address&#95;id=d.address&#95;id LEFT JOIN qus18&#95;hikashop&#95;user AS a ON b.order&#95;user&#95;id=a.user&#95;id LEFT JOIN qus18&#95;users AS c ON a.user&#95;cms&#95;id=c.id WHERE (b.order&#95;type='sale') ORDER BY b.order&#95;id desc LIMIT 0, 20  Hey, Think i've had this error message before tried a search couldn't find the answer and can't remember the solutions please help.")*

Hey,

I looked at this and it is already set to this? - don't suppose it could be set anywhere else or something do you?

[ ![tgser.jpg](/forum/attachment/22659) ](/forum/attachment/22659 "tgser.jpg")

- [ ![tgser.jpg](/forum/attachment/22659) ](/forum/attachment/22659 "tgser.jpg") [ ](/forum/attachment/22659?download=1 "tgser.jpg")

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11 years 8 months ago [\#192195](#192195) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Order Issue](/forum/35-orders-management/875191-order-issue#192195 "-- HikaShop version -- : 2.3.2 -- Error-message(debug-mod must be tuned on) -- : 1267 Illegal mix of collations (utf8&#95;unicode&#95;ci,IMPLICIT) and (utf8&#95;general&#95;ci,IMPLICIT) for operation 'ifnull' SQL=SELECT a.&#42;,b.&#42;,c.&#42;,IFNULL(c.name,CONCAT&#95;WS(' ',d.address&#95;firstname,d.address&#95;middle&#95;name,d.address&#95;lastname)) AS hikashop&#95;name FROM qus18&#95;hikashop&#95;order AS b LEFT JOIN qus18&#95;hikashop&#95;address AS d ON b.order&#95;billing&#95;address&#95;id=d.address&#95;id LEFT JOIN qus18&#95;hikashop&#95;user AS a ON b.order&#95;user&#95;id=a.user&#95;id LEFT JOIN qus18&#95;users AS c ON a.user&#95;cms&#95;id=c.id WHERE (b.order&#95;type='sale') ORDER BY b.order&#95;id desc LIMIT 0, 20  Hey, Think i've had this error message before tried a search couldn't find the answer and can't remember the solutions please help.")*

Hi,

Please check the tables of your database: [ take.ms/zanGb](http://take.ms/zanGb)

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11 years 8 months ago -  11 years 8 months ago [\#192349](#192349) by [nathan-walsh](/forum/user/33493-nathan-walsh "View nathan-walsh's Profile")  Replied by *[nathan-walsh](/forum/user/33493-nathan-walsh "View nathan-walsh's Profile")* on topic *[Order Issue](/forum/35-orders-management/875191-order-issue#192349 "-- HikaShop version -- : 2.3.2 -- Error-message(debug-mod must be tuned on) -- : 1267 Illegal mix of collations (utf8&#95;unicode&#95;ci,IMPLICIT) and (utf8&#95;general&#95;ci,IMPLICIT) for operation 'ifnull' SQL=SELECT a.&#42;,b.&#42;,c.&#42;,IFNULL(c.name,CONCAT&#95;WS(' ',d.address&#95;firstname,d.address&#95;middle&#95;name,d.address&#95;lastname)) AS hikashop&#95;name FROM qus18&#95;hikashop&#95;order AS b LEFT JOIN qus18&#95;hikashop&#95;address AS d ON b.order&#95;billing&#95;address&#95;id=d.address&#95;id LEFT JOIN qus18&#95;hikashop&#95;user AS a ON b.order&#95;user&#95;id=a.user&#95;id LEFT JOIN qus18&#95;users AS c ON a.user&#95;cms&#95;id=c.id WHERE (b.order&#95;type='sale') ORDER BY b.order&#95;id desc LIMIT 0, 20  Hey, Think i've had this error message before tried a search couldn't find the answer and can't remember the solutions please help.")*

Ahaa...

I have changed those in the collation... it hasn't solved the issue

Last edit: 11 years 8 months ago by [nathan-walsh](/forum/user/33493-nathan-walsh "View nathan-walsh's Profile").

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11 years 8 months ago [\#192477](#192477) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order Issue](/forum/35-orders-management/875191-order-issue#192477 "-- HikaShop version -- : 2.3.2 -- Error-message(debug-mod must be tuned on) -- : 1267 Illegal mix of collations (utf8&#95;unicode&#95;ci,IMPLICIT) and (utf8&#95;general&#95;ci,IMPLICIT) for operation 'ifnull' SQL=SELECT a.&#42;,b.&#42;,c.&#42;,IFNULL(c.name,CONCAT&#95;WS(' ',d.address&#95;firstname,d.address&#95;middle&#95;name,d.address&#95;lastname)) AS hikashop&#95;name FROM qus18&#95;hikashop&#95;order AS b LEFT JOIN qus18&#95;hikashop&#95;address AS d ON b.order&#95;billing&#95;address&#95;id=d.address&#95;id LEFT JOIN qus18&#95;hikashop&#95;user AS a ON b.order&#95;user&#95;id=a.user&#95;id LEFT JOIN qus18&#95;users AS c ON a.user&#95;cms&#95;id=c.id WHERE (b.order&#95;type='sale') ORDER BY b.order&#95;id desc LIMIT 0, 20  Hey, Think i've had this error message before tried a search couldn't find the answer and can't remember the solutions please help.")*

Hi,

The jos_users table has a collation utf8_unicode_ci instead of utf8_general_ci in your database. Please make sure that it uses the same collation as the HikaShop tables and you won't get that error.

The following user(s) said Thank You: [nathan-walsh](/forum/user/33493-nathan-walsh "View nathan-walsh's Profile")

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11 years 7 months ago [\#192708](#192708) by [nathan-walsh](/forum/user/33493-nathan-walsh "View nathan-walsh's Profile")  Replied by *[nathan-walsh](/forum/user/33493-nathan-walsh "View nathan-walsh's Profile")* on topic *[Order Issue](/forum/35-orders-management/875191-order-issue#192708 "-- HikaShop version -- : 2.3.2 -- Error-message(debug-mod must be tuned on) -- : 1267 Illegal mix of collations (utf8&#95;unicode&#95;ci,IMPLICIT) and (utf8&#95;general&#95;ci,IMPLICIT) for operation 'ifnull' SQL=SELECT a.&#42;,b.&#42;,c.&#42;,IFNULL(c.name,CONCAT&#95;WS(' ',d.address&#95;firstname,d.address&#95;middle&#95;name,d.address&#95;lastname)) AS hikashop&#95;name FROM qus18&#95;hikashop&#95;order AS b LEFT JOIN qus18&#95;hikashop&#95;address AS d ON b.order&#95;billing&#95;address&#95;id=d.address&#95;id LEFT JOIN qus18&#95;hikashop&#95;user AS a ON b.order&#95;user&#95;id=a.user&#95;id LEFT JOIN qus18&#95;users AS c ON a.user&#95;cms&#95;id=c.id WHERE (b.order&#95;type='sale') ORDER BY b.order&#95;id desc LIMIT 0, 20  Hey, Think i've had this error message before tried a search couldn't find the answer and can't remember the solutions please help.")*

Thank you,

I had changed it in the operations and not the individual tables.

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10 years 6 months ago [\#235301](#235301) by [ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile")  Replied by *[ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile")* on topic *[Order Issue](/forum/35-orders-management/875191-order-issue#235301 "-- HikaShop version -- : 2.3.2 -- Error-message(debug-mod must be tuned on) -- : 1267 Illegal mix of collations (utf8&#95;unicode&#95;ci,IMPLICIT) and (utf8&#95;general&#95;ci,IMPLICIT) for operation 'ifnull' SQL=SELECT a.&#42;,b.&#42;,c.&#42;,IFNULL(c.name,CONCAT&#95;WS(' ',d.address&#95;firstname,d.address&#95;middle&#95;name,d.address&#95;lastname)) AS hikashop&#95;name FROM qus18&#95;hikashop&#95;order AS b LEFT JOIN qus18&#95;hikashop&#95;address AS d ON b.order&#95;billing&#95;address&#95;id=d.address&#95;id LEFT JOIN qus18&#95;hikashop&#95;user AS a ON b.order&#95;user&#95;id=a.user&#95;id LEFT JOIN qus18&#95;users AS c ON a.user&#95;cms&#95;id=c.id WHERE (b.order&#95;type='sale') ORDER BY b.order&#95;id desc LIMIT 0, 20  Hey, Think i've had this error message before tried a search couldn't find the answer and can't remember the solutions please help.")*

> nicolas wrote: Hi,
>
> The jos\_users table has a collation utf8\_unicode\_ci instead of utf8\_general\_ci in your database. Please make sure that it uses the same collation as the HikaShop tables and you won't get that error.

Dear Nicolas

We notice that from Joomla 3.5.0 the database table are now using utf-unicode-ci, and order always hit this error........

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10 years 6 months ago [\#235323](#235323) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order Issue](/forum/35-orders-management/875191-order-issue#235323 "-- HikaShop version -- : 2.3.2 -- Error-message(debug-mod must be tuned on) -- : 1267 Illegal mix of collations (utf8&#95;unicode&#95;ci,IMPLICIT) and (utf8&#95;general&#95;ci,IMPLICIT) for operation 'ifnull' SQL=SELECT a.&#42;,b.&#42;,c.&#42;,IFNULL(c.name,CONCAT&#95;WS(' ',d.address&#95;firstname,d.address&#95;middle&#95;name,d.address&#95;lastname)) AS hikashop&#95;name FROM qus18&#95;hikashop&#95;order AS b LEFT JOIN qus18&#95;hikashop&#95;address AS d ON b.order&#95;billing&#95;address&#95;id=d.address&#95;id LEFT JOIN qus18&#95;hikashop&#95;user AS a ON b.order&#95;user&#95;id=a.user&#95;id LEFT JOIN qus18&#95;users AS c ON a.user&#95;cms&#95;id=c.id WHERE (b.order&#95;type='sale') ORDER BY b.order&#95;id desc LIMIT 0, 20  Hey, Think i've had this error message before tried a search couldn't find the answer and can't remember the solutions please help.")*

Hi,

Yes. We've added a patch for that.
Download the install package on our website and install it on yours and that will fix the problem.

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