[Skip to main content](#vessel-content) # Customer Cancelation. ## - **[jbomb](/forum/user/36474-jbomb "View jbomb's Profile")** - [![jbomb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36474-jbomb "View jbomb's Profile") Topic Author - [ Offline](/forum/user/36474-jbomb) Less More - Posts: 5 - Thank you received: 0 - - 11 years 7 months ago [\#193880](#193880) by [jbomb](/forum/user/36474-jbomb "View jbomb's Profile") *[Customer Cancelation.](/forum/35-orders-management/875532-customer-cancelation#193880 "-- url of the page with the problem -- : coalstonecompany.com/shop -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- PHP version -- : 5.4.37 -- Browser(s) name and version -- : firefox I can't seem to get the customer cancellation button to show up. I'm doing what I believe you mention to do. under system/configuration/main/order in the Cancellable orders statuses field I have "Cancelled", "Refunded" Also the customers are getting emails, but the admins are not. I have them in under system/configuration/main/emails I have multiple users there separated by a comma ,")* was created by *[jbomb](/forum/user/36474-jbomb "View jbomb's Profile")* -- url of the page with the problem -- : [ coalstonecompany.com/shop](http://coalstonecompany.com/shop) -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- PHP version -- : 5.4.37 -- Browser(s) name and version -- : firefox I can't seem to get the customer cancellation button to show up. I'm doing what I believe you mention to do. under system/configuration/main/order in the Cancellable orders statuses field I have "Cancelled", "Refunded" Also the customers are getting emails, but the admins are not. I have them in under system/configuration/main/emails I have multiple users there separated by a comma , Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3NTUzMi1jdXN0b21lci1jYW5jZWxhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 7 months ago [\#193885](#193885) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Customer Cancelation.](/forum/35-orders-management/875532-customer-cancelation#193885 "-- url of the page with the problem -- : coalstonecompany.com/shop -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- PHP version -- : 5.4.37 -- Browser(s) name and version -- : firefox I can't seem to get the customer cancellation button to show up. I'm doing what I believe you mention to do. under system/configuration/main/order in the Cancellable orders statuses field I have "Cancelled", "Refunded" Also the customers are getting emails, but the admins are not. I have them in under system/configuration/main/emails I have multiple users there separated by a comma ,")* Hello, > I can't seem to get the customer cancellation button to show up. Did you check it through your website front-end on your customer order listing ? Reading that [ thread ](http://www.hikashop.com/forum/4-how-to/5651-smtp-error-on-checkout.html) will probably help you : > HikaShop uses the standard joomla email sending functions. If you have a problem only on that email, it means that the problem is the content of the email. > Fist, you should check your different settings in the hikashop configuration under the tab mail. The encoding might not be correct for your email server, it could the ad name option , etc. > What you could try also is to send an email via the interface in sales when changing an order information. Does that work ? If yes, then, the problem is really the content of the order creation notification. > It could also be that your hosting company doesn't allow you to send more than one email per thread and at the end of the checkout, two emails are sent (1 to the customer and 1 to the vendor). So you might want to check on that with your hosting company. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3NTUzMi1jdXN0b21lci1jYW5jZWxhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jbomb](/forum/user/36474-jbomb "View jbomb's Profile")** - [![jbomb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36474-jbomb "View jbomb's Profile") Topic Author - [ Offline](/forum/user/36474-jbomb) Less More - Posts: 5 - Thank you received: 0 - - 11 years 7 months ago [\#194043](#194043) by [jbomb](/forum/user/36474-jbomb "View jbomb's Profile") Replied by *[jbomb](/forum/user/36474-jbomb "View jbomb's Profile")* on topic *[Customer Cancelation.](/forum/35-orders-management/875532-customer-cancelation#194043 "-- url of the page with the problem -- : coalstonecompany.com/shop -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- PHP version -- : 5.4.37 -- Browser(s) name and version -- : firefox I can't seem to get the customer cancellation button to show up. I'm doing what I believe you mention to do. under system/configuration/main/order in the Cancellable orders statuses field I have "Cancelled", "Refunded" Also the customers are getting emails, but the admins are not. I have them in under system/configuration/main/emails I have multiple users there separated by a comma ,")* > Did you check it through your website front-end on your customer order listing ? yes, that's where I looked. I loged in as the user that purchased something and looked at my orders. I didn't see a cancel or X I'll play with the email settings. the person who ordered got an email, so I know it works. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3NTUzMi1jdXN0b21lci1jYW5jZWxhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 7 months ago [\#194088](#194088) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Customer Cancelation.](/forum/35-orders-management/875532-customer-cancelation#194088 "-- url of the page with the problem -- : coalstonecompany.com/shop -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- PHP version -- : 5.4.37 -- Browser(s) name and version -- : firefox I can't seem to get the customer cancellation button to show up. I'm doing what I believe you mention to do. under system/configuration/main/order in the Cancellable orders statuses field I have "Cancelled", "Refunded" Also the customers are getting emails, but the admins are not. I have them in under system/configuration/main/emails I have multiple users there separated by a comma ,")* Hi, > in the Cancellable orders statuses field I have "Cancelled", "Refunded" [ www.hikashop.com/support/support/documen...nfig.html#main\_order](http://www.hikashop.com/support/support/documentation/54-hikashop-config.html#main_order) > Cancellable orders statuses : If you enter order statuses in that field, for all the orders with one of these statuses, a "cancel" button will be displayed on the orders listing of your customers on the front end. That will enable them to cancel their orders and you will be notified by email when that happens. Please note that payments won't be cancelled by that process so you will have to decide what to do. You configured HikaShop to let the user cancel the order when the order is "cancelled" or "refunded". For the emails, please note that there are several options for the differents emails (order creation, payment notification). You can just test with one single email in order to be sure that it is working. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3NTUzMi1jdXN0b21lci1jYW5jZWxhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jbomb](/forum/user/36474-jbomb "View jbomb's Profile")** - [![jbomb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36474-jbomb "View jbomb's Profile") Topic Author - [ Offline](/forum/user/36474-jbomb) Less More - Posts: 5 - Thank you received: 0 - - 11 years 7 months ago [\#194318](#194318) by [jbomb](/forum/user/36474-jbomb "View jbomb's Profile") Replied by *[jbomb](/forum/user/36474-jbomb "View jbomb's Profile")* on topic *[Customer Cancelation.](/forum/35-orders-management/875532-customer-cancelation#194318 "-- url of the page with the problem -- : coalstonecompany.com/shop -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- PHP version -- : 5.4.37 -- Browser(s) name and version -- : firefox I can't seem to get the customer cancellation button to show up. I'm doing what I believe you mention to do. under system/configuration/main/order in the Cancellable orders statuses field I have "Cancelled", "Refunded" Also the customers are getting emails, but the admins are not. I have them in under system/configuration/main/emails I have multiple users there separated by a comma ,")* I just changed the "Cancellable orders statuses" to "order Status" nothing has changed. I logged out and back in and I see no cancel button. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3NTUzMi1jdXN0b21lci1jYW5jZWxhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 7 months ago [\#194323](#194323) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Customer Cancelation.](/forum/35-orders-management/875532-customer-cancelation#194323 "-- url of the page with the problem -- : coalstonecompany.com/shop -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- PHP version -- : 5.4.37 -- Browser(s) name and version -- : firefox I can't seem to get the customer cancellation button to show up. I'm doing what I believe you mention to do. under system/configuration/main/order in the Cancellable orders statuses field I have "Cancelled", "Refunded" Also the customers are getting emails, but the admins are not. I have them in under system/configuration/main/emails I have multiple users there separated by a comma ,")* Hello, Note that the cancel button will show only for the orders which have the status that you have entered through the "Cancellable orders statuses" option. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3NTUzMi1jdXN0b21lci1jYW5jZWxhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jbomb](/forum/user/36474-jbomb "View jbomb's Profile")** - [![jbomb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36474-jbomb "View jbomb's Profile") Topic Author - [ Offline](/forum/user/36474-jbomb) Less More - Posts: 5 - Thank you received: 0 - - 11 years 7 months ago [\#194469](#194469) by [jbomb](/forum/user/36474-jbomb "View jbomb's Profile") Replied by *[jbomb](/forum/user/36474-jbomb "View jbomb's Profile")* on topic *[Customer Cancelation.](/forum/35-orders-management/875532-customer-cancelation#194469 "-- url of the page with the problem -- : coalstonecompany.com/shop -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- PHP version -- : 5.4.37 -- Browser(s) name and version -- : firefox I can't seem to get the customer cancellation button to show up. I'm doing what I believe you mention to do. under system/configuration/main/order in the Cancellable orders statuses field I have "Cancelled", "Refunded" Also the customers are getting emails, but the admins are not. I have them in under system/configuration/main/emails I have multiple users there separated by a comma ,")* I'm a little confused, but are you saying that any new orders that are made should have it since I now set it up, but the old orders won't have it? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3NTUzMi1jdXN0b21lci1jYW5jZWxhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 11 years 7 months ago [\#194471](#194471) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Customer Cancelation.](/forum/35-orders-management/875532-customer-cancelation#194471 "-- url of the page with the problem -- : coalstonecompany.com/shop -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- PHP version -- : 5.4.37 -- Browser(s) name and version -- : firefox I can't seem to get the customer cancellation button to show up. I'm doing what I believe you mention to do. under system/configuration/main/order in the Cancellable orders statuses field I have "Cancelled", "Refunded" Also the customers are getting emails, but the admins are not. I have them in under system/configuration/main/emails I have multiple users there separated by a comma ,")* Hi, No, the button will be displayed on all the orders, new ones and older ones if they have the status filled in the cancellable status option. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3NTUzMi1jdXN0b21lci1jYW5jZWxhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jbomb](/forum/user/36474-jbomb "View jbomb's Profile")** - [![jbomb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36474-jbomb "View jbomb's Profile") Topic Author - [ Offline](/forum/user/36474-jbomb) Less More - Posts: 5 - Thank you received: 0 - - 11 years 7 months ago [\#194648](#194648) by [jbomb](/forum/user/36474-jbomb "View jbomb's Profile") Replied by *[jbomb](/forum/user/36474-jbomb "View jbomb's Profile")* on topic *[Customer Cancelation.](/forum/35-orders-management/875532-customer-cancelation#194648 "-- url of the page with the problem -- : coalstonecompany.com/shop -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- PHP version -- : 5.4.37 -- Browser(s) name and version -- : firefox I can't seem to get the customer cancellation button to show up. I'm doing what I believe you mention to do. under system/configuration/main/order in the Cancellable orders statuses field I have "Cancelled", "Refunded" Also the customers are getting emails, but the admins are not. I have them in under system/configuration/main/emails I have multiple users there separated by a comma ,")* that's why I'm confused. I have "Order Status" in the field for "Cancellable orders statuses" and on the "my orders" page I don't have a cancel or X button. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3NTUzMi1jdXN0b21lci1jYW5jZWxhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 7 months ago [\#194671](#194671) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Customer Cancelation.](/forum/35-orders-management/875532-customer-cancelation#194671 "-- url of the page with the problem -- : coalstonecompany.com/shop -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- PHP version -- : 5.4.37 -- Browser(s) name and version -- : firefox I can't seem to get the customer cancellation button to show up. I'm doing what I believe you mention to do. under system/configuration/main/order in the Cancellable orders statuses field I have "Cancelled", "Refunded" Also the customers are getting emails, but the admins are not. I have them in under system/configuration/main/emails I have multiple users there separated by a comma ,")* > that's why I'm confused. Here is an example : - If you set the "Cancellable orders statuses" option to "Created" - Every order which have the "Created" status will have the "Cancel" button. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3NTUzMi1jdXN0b21lci1jYW5jZWxhdGlvbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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