[Skip to main content](#vessel-content) # Customers can't be picked in new orders ## - **[ibrahim3d](/forum/user/37054-ibrahim3d "View ibrahim3d's Profile")** - [![ibrahim3d's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37054-ibrahim3d "View ibrahim3d's Profile") Topic Author - [ Offline](/forum/user/37054-ibrahim3d) Less More - Posts: 7 - Thank you received: 0 - - 11 years 5 months ago [\#200273](#200273) by [ibrahim3d](/forum/user/37054-ibrahim3d "View ibrahim3d's Profile") *[Customers can't be picked in new orders](/forum/35-orders-management/876681-customers-cant-be-picked-in-new-orders#200273 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for operation 'like' SQL=SELECT huser.*, juser.* FROM jos_hikashop_user AS huser LEFT JOIN jos_users AS juser ON huser.user_cms_id = juser.id WHERE (huser.user_id LIKE '%ابو اياد%' OR huser.user_email LIKE '%ابو اياد%' OR juser.username LIKE '%ابو اياد%' OR juser.email LIKE '%ابو اياد%' OR juser.name LIKE '%ابو اياد%' OR huser.notes LIKE '%ابو اياد%' OR huser.status LIKE '%ابو اياد%') ORDER BY huser.user_id asc LIMIT 0, 20 Hi, In back-end,,, I create users through user management-Joomla-backend. Then I create orders for them. Problem when picking a customer in a new order. It always pick a spicifc customer no matter whom I choose. All new created users has the ID = 0 in hikashop. After several picking tries, the top error message has appeared.")* was created by *[ibrahim3d](/forum/user/37054-ibrahim3d "View ibrahim3d's Profile")* -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for operation 'like' SQL=SELECT huser.*, juser.* FROM jos_hikashop_user AS huser LEFT JOIN jos_users AS juser ON huser.user_cms_id = juser.id WHERE (huser.user_id LIKE '%ابو اياد%' OR huser.user_email LIKE '%ابو اياد%' OR juser.username LIKE '%ابو اياد%' OR juser.email LIKE '%ابو اياد%' OR juser.name LIKE '%ابو اياد%' OR huser.notes LIKE '%ابو اياد%' OR huser.status LIKE '%ابو اياد%') ORDER BY huser.user_id asc LIMIT 0, 20 Hi, In back-end,,, I create users through user management-Joomla-backend. Then I create orders for them. Problem when picking a customer in a new order. It always pick a spicifc customer no matter whom I choose. All new created users has the ID = 0 in hikashop. After several picking tries, the top error message has appeared. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3NjY4MS1jdXN0b21lcnMtY2FudC1iZS1waWNrZWQtaW4tbmV3LW9yZGVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ibrahim3d](/forum/user/37054-ibrahim3d "View ibrahim3d's Profile")** - [![ibrahim3d's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37054-ibrahim3d "View ibrahim3d's Profile") Topic Author - [ Offline](/forum/user/37054-ibrahim3d) Less More - Posts: 7 - Thank you received: 0 - - 11 years 5 months ago [\#200313](#200313) by [ibrahim3d](/forum/user/37054-ibrahim3d "View ibrahim3d's Profile") Replied by *[ibrahim3d](/forum/user/37054-ibrahim3d "View ibrahim3d's Profile")* on topic *[Customers can't be picked in new orders](/forum/35-orders-management/876681-customers-cant-be-picked-in-new-orders#200313 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for operation 'like' SQL=SELECT huser.*, juser.* FROM jos_hikashop_user AS huser LEFT JOIN jos_users AS juser ON huser.user_cms_id = juser.id WHERE (huser.user_id LIKE '%ابو اياد%' OR huser.user_email LIKE '%ابو اياد%' OR juser.username LIKE '%ابو اياد%' OR juser.email LIKE '%ابو اياد%' OR juser.name LIKE '%ابو اياد%' OR huser.notes LIKE '%ابو اياد%' OR huser.status LIKE '%ابو اياد%') ORDER BY huser.user_id asc LIMIT 0, 20 Hi, In back-end,,, I create users through user management-Joomla-backend. Then I create orders for them. Problem when picking a customer in a new order. It always pick a spicifc customer no matter whom I choose. All new created users has the ID = 0 in hikashop. After several picking tries, the top error message has appeared.")* Hi,, Found the problem. Used Fabrik to create new customers in joomla back-end. It disabled AI form coulmn "user-id". Sorry ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3NjY4MS1jdXN0b21lcnMtY2FudC1iZS1waWNrZWQtaW4tbmV3LW9yZGVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 11 years 5 months ago [\#200278](#200278) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Customers can't be picked in new orders](/forum/35-orders-management/876681-customers-cant-be-picked-in-new-orders#200278 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.1 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for operation 'like' SQL=SELECT huser.*, juser.* FROM jos_hikashop_user AS huser LEFT JOIN jos_users AS juser ON huser.user_cms_id = juser.id WHERE (huser.user_id LIKE '%ابو اياد%' OR huser.user_email LIKE '%ابو اياد%' OR juser.username LIKE '%ابو اياد%' OR juser.email LIKE '%ابو اياد%' OR juser.name LIKE '%ابو اياد%' OR huser.notes LIKE '%ابو اياد%' OR huser.status LIKE '%ابو اياد%') ORDER BY huser.user_id asc LIMIT 0, 20 Hi, In back-end,,, I create users through user management-Joomla-backend. Then I create orders for them. Problem when picking a customer in a new order. It always pick a spicifc customer no matter whom I choose. All new created users has the ID = 0 in hikashop. After several picking tries, the top error message has appeared.")* Hi, It seems to be an issue with your table collation in the database. So through phpMyAdmin please edit the collation of your tables to have a unique one: "utf8_general_ci". You will have to check the tables and the columns too, you can start by the tables "jos_users", "jos_hikashop_user". Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzM1LW9yZGVycy1tYW5hZ2VtZW50Lzg3NjY4MS1jdXN0b21lcnMtY2FudC1iZS1waWNrZWQtaW4tbmV3LW9yZGVycz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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